Jobs in the United States

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Added 2 mins ago
Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions
Department of Corrections
United States
…environments where your expertise keeps systems running and people connected? The Department of Corrections is seeking a highly skilled Information System Specialist 5 to play a vital role…
Added 2 mins ago
Correctional Release Counselor, Entry Level Option (Wilsonville)
Department of Corrections
United States
…expanding our team and seek an experienced professional case manager like…
Added 2 mins ago
Program Assistant (SED Case Manager)
Judicial Department
United States
The Multnomah County Circuit Court, in Portland, Oregon is hiring a Support Enforcement Docket (SED) Case Manager (Program Assistant).
Added 6 mins ago
Asset Protection Security Specialist (HR)
The Kroger Co.
Yakima, WA
Report incidents to the asset protection manager
Added 6 mins ago
HOME PHOTO ELEC/ASST DEPT LEADER
The Kroger Co.
Eagle River, AK
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Added 7 mins ago
GARDEN CTR/DEPT LEADER
The Kroger Co.
Beaverton, OR
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Added 7 mins ago
DELI/CLERK
The Kroger Co.
Golden, CO
Deli Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 7 mins ago
TC
Key Carrier Coordinator
TJX Companies
Buckeye, AZ
- $17.15 to $17.65 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 7 mins ago
DELI/CLERK
The Kroger Co.
Portland, OR
Deli Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 8 mins ago
PRODUCE/LEAD CLERK
The Kroger Co.
Kent, WA
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Added 8 mins ago
CH
Store Team Leader, CA - Store 09229
CVS Health
San Jose, CA
- $37.01 to $61.06 USD / hour
…customers, and on making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a…
Added 8 mins ago
Assistant Category Manager, Snacking
The Kroger Co.
Cincinnati, OH
Serve as a buyer of a discrete, smaller category with ultimate sign-off from the category manager (CM). Assist category managers with the tactical work in building assortments, managing…
Added 9 mins ago
Contract manager
Rolls-Royce
United States
…being a force for progress; powering, protecting and connecting people…
Added 9 mins ago
BAKERY/CLERK
The Kroger Co.
Winfield, KS
Bakery Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 10 mins ago
BAKERY/CLERK
The Kroger Co.
Topeka, KS
Bakery Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 10 mins ago
DELI/CLERK
The Kroger Co.
Seattle, WA
Deli Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 10 mins ago
Operations Manager
National Audubon Society, Inc. (C3)
Anchorage, AK
Reporting to the Vice President, Alaska, the Operations Manager provides high-level operational, administrative, and financial leadership for the Anchorage office and Audubon Alaska’s…
Added 11 mins ago
HB
EHS Intern
H B FULLER COMPANY
Chagrin Falls, OH
- $22 to $25 USD / hour
…sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2025 revenue of $3.5 billion, our mission to Connect What Matters is brought to…
Added 11 mins ago
W
(USA) Optical Associate, Non-Certified – Sam’s Club. Full-Time. Reynoldsburg, OH. $20.00+ USD Hourly
Walmart
REYNOLDSBURG, OH
- $20 to $28 USD / hour
- Full-time
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates…
Added 12 mins ago
Business Systems Analyst Consultant
PNC
Strongsville, OH
…doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial…
Added 12 mins ago
Detection & Investigation Associate: Outbound Zelle Fraud
PNC
Strongsville, OH
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together…
Added 12 mins ago
W
(USA) Lead, Operations (All Distribution/Fulfillment Centers) - Logistics
Walmart
Groveport, OH
- $26.95 to $30.45 USD / hour
…daytoday operational challenges by communicating with the salaried manager Monitors and ensures One Best Way standards are implemented Drives improvement through implementing Walmart…
Added 12 mins ago
Cryo Nerve Block Territory Manager-Minnesota
Atricure, Inc.
Mason, OH
Added 12 mins ago
Nursing Manager - Emergency Department (ED) - Fairfield Hospital
Bon Secours Mercy Health
Fairfield, OH
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success…
Added 12 mins ago
ES Project Manager - BU
Republic Services
Canton, OH
Works with customers to proactively establish reuse, reduction, recycling and alternate treatment options and develop and implement subsequent programs.

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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