Jobs in the United States

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Added 1 min ago
VH
Program Applications Specialist- Clinic Profiler Manager
Veterans Health Administration
Hampton, VA
- $62,640 to $81,436 USD / year
Position Description/PD#: Program Applications Specialist- Clinic Profiler Manager/PD02987A
Added 1 min ago
VH
Licensed Practical Nurse
Veterans Health Administration
Hammond, LA
- $43,502 to $79,172 USD / year
…nurse (RN) or provider, supporting safe, efficient clinical operations and contributing to high-quality care within the healthcare…
Added 1 min ago
VH
Healthcare Engineer-Project Engineer
Veterans Health Administration
Miami, FL
- $103,225 to $134,195 USD / year
The position provides engineering support to the assigned healthcare system and is responsible for maintaining construction specifications and drawings, maintaining technical reference…
Added 1 min ago
VH
Licensed Practical Nurse - Community Living Center
Veterans Health Administration
Washington, DC
- $67,547 to $87,810 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
VH
Primary Care Physician
Veterans Health Administration
Supply, NC
- $240,000 to $315,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Licensed Practical Nurse - Patient Aligned Care Team
Veterans Health Administration
Washington, DC
- $67,547 to $87,810 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
VH
Health Technician (Optometry)
Veterans Health Administration
Columbia, MO
- $36,409 to $65,599 USD / year
…corpsmen, medical service specialists, or hospital training in a program given by the U.S. Armed Forces, the U.S. Maritime Service, or the U.S. Public Health Service, may be substituted on…
Added 1 min ago
VH
Materials Handler
Veterans Health Administration
Providence, RI
- $26 to $31 USD / hour
Added 1 min ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Idaho Falls, ID
- $40,736 to $80,243 USD / year
Public Service Loan Forgiveness Program is available.
Added 1 min ago
VH
Healthcare Engineer
Veterans Health Administration
Oklahoma City, OK
- $120,085 to $156,112 USD / year
The incumbent works with the operations and maintenance sections to analyze and improve utility system energy performance, initiate, and provide support for the development of operational…
Added 1 min ago
IO
Chief Financial Officer (CFO)
Immediate Office of the Assistant Secretary for Management
Location Negotiable After Selection
- $126,384 to $164,301 USD / year
Serves as the senior financial authority for the VISN, advising the Director of VISN Financial Operations, VISN Director, and senior leadership on affordability, resource trade-offs,…
Added 1 min ago
VH
Healthcare Engineer
Veterans Health Administration
Oklahoma City, OK
- $120,085 to $156,112 USD / year
The incumbent works with the operations and maintenance sections to analyze and improve utility system energy performance, initiate, and provide support for the development of operational…
Added 1 min ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Lebanon, PA
- $53,676 to $69,780 USD / year
Evaluating training records and determining training needs of MSAs to provide support across interdisciplinary settings.
Added 1 min ago
VH
Nursing Assistant
Veterans Health Administration
Milwaukee, WI
- $39,686 to $64,796 USD / year
…coaching, mentoring and feedback in an effort to provide the best support and customer service to the…
Added 1 min ago
VH
Nursing Assistant
Veterans Health Administration
Northport, NY
- $44,735 to $79,046 USD / year
…specialized, occupation-related training course of study or program of less than one year as a NA may also meet in full the experience requirements for…
Added 1 min ago
IA
Human Resources Specialist (Information Systems)
Immigration and Customs Enforcement
Irving, TX · Washington, DC
- $115,711 to $158,322 USD / year
Transforming raw data into actionable business intelligence (dashboards, statistical reports, infographics) to support decisions on recruitment, retention, and workforce strategy.
Added 1 min ago
VH
Medical Support Assistant
Veterans Health Administration
Columbia, MO
- $38,237 to $62,430 USD / year
The Primary Care Medical Support Assistant (MSA) generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this…
Added 1 min ago
VH
Nursing Assistant - Medical/Surgical
Veterans Health Administration
Marion, IL
- $37,683 to $58,811 USD / year
Provide support in the assembly of equipment for sterile procedures, as well as the administration of oxygen and the setup of vacuum/suction systems.
Added 1 min ago
VH
Supervisory Social Worker
Veterans Health Administration
Dublin, GA
- $100,549 to $130,716 USD / year
The General Caregiver Support Program Coordinator's responsibilities are to provide clinical evidence-based services and interventions; program development; caregiver, Veteran and staff…
Added 3 mins ago
Manager Programs 3
CORP-Corporate Office
United States
The Northrop Grumman Microelectronics Center is seeking a Senior Program Manager (Level 3) to support the Foundry, Test, and Advanced Packaging Operating Unit onsite in Linthicum, MD.
Added 3 mins ago
Manager Programs 3
CORP-Corporate Office
United States
Northrop Grumman’s Mission Systems (NGMS) sector is looking for a motivated and execution-oriented Manager Programs 3 to support F-22 CNI Programs in the 5th Generation Fighter…
Added 4 mins ago
VH
NA 3MS
Veterans Health Administration
Marion, IL
- $37,683 to $58,811 USD / year
Provide support in the assembly of equipment for sterile procedures, as well as the administration of oxygen and the setup of vacuum/suction systems.
Added 4 mins ago
VH
Social Worker
Veterans Health Administration
Dublin, GA
- $83,890 to $109,063 USD / year
The Caregiver Support Program Social Worker assists in the day-to-day operations of the Caregiver Support Program specific to his/her area of assignment and ensures compliance and…
Added 4 mins ago
VH
Physician
Veterans Health Administration
Buffalo, NY
- $255,000 to $265,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 4 mins ago
VH
Physician - Anesthesiologist
Veterans Health Administration
Salem, VA
- $390,000 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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