Jobs in the United States

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Distribution Associate
Danaher
Nottingham, MD
- $25 to $28 USD / hour
This position reports to the Operations Manager and is part of the Baltimore Distribution Center located in Nottingham, MD and will be an on-site role.
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Processor Technician
Danaher
Nottingham, MD
- $24 to $28 USD / hour
This position reports to the Operations Manager and is part of the Baltimore Distribution Center located in Nottingham, MD and will be an on-site role.
Added just now
D
Distribution Associate
Danaher
Nottingham, MD
- $25 to $28 USD / hour
This position reports to the Operations Manager and is part of the Baltimore Distribution Center located in Nottingham, MD and will be an on-site role.
Added just now
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Accounting Manager
TCWGlobal
TX
- $65 to $75 USD / hour
Our client is a global real estate investment organization, is seeking an Accounting Manager. This position works closely with the Property Controllers, Directors, Senior Accountants, and…
Added just now
Clinical Team Manager (RN or PT) $7,500 Sign on Bonus
Elara Caring
Valparaiso, IN · Chesterton, IN · La Porte, IN · Merrillville, IN · Michigan City, IN · Portage, IN · St. John, IN · Westville, IN
To continue to be an industry pioneer delivering unparalleled care, we need a Clinical Team Manager with commitment and compassion. Are you one of them? If so, apply today!
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AVD Steering Design Release Engineer
General Motors LLC
Warren, MI
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be…
Added 1 min ago
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Revenue Operations Specialist
Cloudforce
National Harbor, MD
- $80,000 to $110,000 USD / year
Project Management: Lead and support projects focused on process improvement, tool integration, and scaling revenue operations.
Added 1 min ago
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TEST OPERATIONS LEAD
Advanced Motion Controls
Camarillo, CA
- $23 to $27 USD / hour
We are seeking an experienced Test Operations Lead to lead the day-to-day activities of our production Test Operations team. This position is responsible for directing, supporting, and…
Added 2 mins ago
Senior Manager, Material Planning
NVIDIA USA
CA
…collaboration, and excellence. We are seeking a Senior Material Planning Manager to lead the material planning team in a dynamic, quick-turn new product introduction environment. This…
Added 2 mins ago
Senior Technical Program Manager, Cloud Infrastructure
NVIDIA USA
CA · WA
As an Infrastructure Technical Program Manager, you'll be a key partner to our external CSP/NCP partners as well as key internal teams (Software Engineering, Production Engineering/SRE, and…
Added 2 mins ago
VC
Prog & Proj Mgmt-Sr Mgr
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ
- $108,000 to $188,000 USD / year
As a Senior Manager of Strategic Initiatives & Business Operations within the Verizon Consumer Group's Base Management, AI Analytics, and Wholesale Executive Operations team, you will serve…
Added 2 mins ago
Revenue Integrity Supervisor
OMNI FAMILY HEALTH
Bakersfield, CA
Job Summary: Under the supervision of the Manager, Coding and Compliance (MCC), the Revenue Integrity Supervisor (RIS) of Omni Family Health (Omni) provides revenue integrity support and…
Added 2 mins ago
Operations/Service Manager II
Burlington Coat Factory Whse. Corp.
United States
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall…
Added 2 mins ago
Graphics Production & Procurement Specialist
Burlington Coat Factory Whse. Corp.
Remote, United States
Identify and implement process improvements that enhance efficiency, scalability, and overall effectiveness of graphics procurement operations.
Added 2 mins ago
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Senior Technology Portfolio Manager
SWCA Environmental Consultants
Remote, United States
- $115,689.6 to $159,213 USD / year
SWCA Environmental Consultants is seeking a Senior Technology Portfolio Manager - Execution to join our Enterprise Technology Engagement team. In this role, you will lead intake operations,…
Added 2 mins ago
Maintenance Technician II
XCORP AvalonBay Communities Inc.
United States
As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members…
Added 2 mins ago
Maintenance Technician II
XCORP AvalonBay Communities Inc.
United States
As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members…
Added 2 mins ago
Counter Sales Representative
US LBM Service Co
Houston, TX
The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment…
Added 2 mins ago
Counter Sales Representative
US LBM Service Co
Gatesville, TX
The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment…
Added 3 mins ago
Commercial Real Estate Relationship Manager
WSFS Bank
Wilmington, DE · Berwyn, PA · Philadelphia, PA
WSFS Bank is currently seeking a Commercial Real Estate (CRE) Relationship Manager. This Relationship Manager (RM) will manage CRE banking relationships for companies with annual sales…
Added 4 mins ago
Associate Relationship Advisor
The Northern Trust Company
Chicago, IL
The Associate Relationship Advisor role is a transitional role from Account Manager, WM Advisory to Relationship Advisor and encompasses responsibilities for both. Under general supervision…
Added 4 mins ago
Engineering Program Manager
Cisco Systems, Inc.
RTP, NC
…with cross-functional leaders across Cisco. You will drive process improvements and contribute to the development and implementation of best practices and standards. Identify opportunities…
Added 4 mins ago
Project Manager, Facilities, Real Estate and Office Development
Ryan, LLC
United States
The Project Manager, Facilities (“Project Manager”) facilitates the Firm’s new office startup, relocation projects, and operations, as well as coordinating solutions to furniture and other…
Added 4 mins ago
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Security Lead
MP Materials Corp.
Mountain Pass, CA
- $33 to $36 USD / hour
The Security Lead will report to the Security Operations Manager. The Security Lead will be responsible for maintaining a safe and secure environment for all, while following and enforcing…
Added 5 mins ago
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Affordable Housing Community Manager - Metro at Western
Solari Enterprises, Inc.
Los Angeles, CA
- $25 USD / hour
Metro at Western is an affordable housing community compromised of 33 units, in Los Angeles CA. The Community Manager is responsible, under the supervision of the Regional Manager, for all…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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