Jobs in the United States

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Added 1 min ago
Engineering Project Manager, Retail & Marcom Engineering
Apple
Sunnyvale, CA
Proven ability to drive multi-year, multi-team programs that require both customer and technical focus.
Added 1 min ago
Area Business Manager - Allergy - Manhattan, NY
(5100) Genzyme Corporation
New York City, NY
Job title: Area Business Manager - Allergy - Manhattan, NY
Added 3 mins ago
W
Shift Lead
Walgreens
RALEIGH, NC
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 4 mins ago
District Loss Prevention Manager Hattiesburg, MS
Ollie's Bargain Outlet
Hattiesburg, MS
The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback,…
Added 4 mins ago
District Loss Prevention Manager Baltimore, MD
Ollie's Bargain Outlet
Baltimore, MD
The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback,…
Added 4 mins ago
CNA - Float
Providence
Spokane, WA
…procedures of Holy Family Hospital. Reports to the designated nurse…
Added 4 mins ago
OG
Line Cook / Baker II
OKBR Green Manager, LLC
Lihue, HI
- From $31.74 USD / hour
And many opportunities for growth through our training and development programs!
Added 5 mins ago
Senior Clinical Study Administrator
AstraZeneca
Boston, MA · Boston
The CSA collaborates closely with the Project Manager Country Operations (PMCO) and other local study team members in COM such as Study Start Up (SSU) manager, Clinical Research Associates…
Added 5 mins ago
Clinical Study Administrator
AstraZeneca
Boston, MA · Boston
The CSA collaborates closely with the Project Manager Country Operations (PMCO) and other local study team members in COM such as Study Start Up (SSU) manager, Clinical Research Associates…
Added 5 mins ago
Senior Manager, Regulatory Affairs US Lead
AstraZeneca
Boston, MA · Boston
The Senior Manager, Regulatory Affairs US lead will be responsible for leading, planning, preparing and delivering regulatory strategies and activities for assigned product(s)/project(s)…
Added 5 mins ago
A
PNH Regional Account Manager, Milwaukee WI
AstraZeneca
Milwaukee, WI · Milwaukee
- $152,813 to $229,219 USD / year
The Regional Account Manager (RAM) position is within our Hematology and Nephrology Franchise, a division of Alexion and will focus on PNH. The RAM will be assigned a sales territory…
Added 5 mins ago
FRONT END/UTILITY CLERK
The Kroger Co.
Plano, TX
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Added 5 mins ago
Grocery Clerk
The Kroger Co.
Dallas, TX
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance…
Added 7 mins ago
CO
Agency Staff Services Analyst I/II
County of Shasta
Redding, CA
- $25.97 to $36.55 USD / hour
Agency Staff Service Analyst II: This data analyst class is responsible to a supervisor or manager for performing various data collection and analysis work. Duties will include data…
Added 8 mins ago
Pharmacy Technician
Maryland CVS Pharmacy, L.L.C.
New Market, MD
…necessary requirements, duties may be restricted by the Pharmacy…
Added 8 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
Sturbridge, MA
…necessary requirements, duties may be restricted by the Pharmacy…
Added 8 mins ago
Store Associate
CVS Pharmacy, Inc.
Salisbury, MA
Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
Added 8 mins ago
Store Associate
CVS Pharmacy, Inc.
Dorchester, MA
Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
Added 8 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
Cambridge, MA
…necessary requirements, duties may be restricted by the Pharmacy…
Added 8 mins ago
Store Associate
CVS Pharmacy, Inc.
Boston, MA
Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
Added 8 mins ago
Store Associate
CVS Pharmacy, Inc.
Boston, MA
Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
Added 8 mins ago
Pharmacy Technician
Louisiana CVS Pharmacy, L.L.C.
Chalmette, LA
…necessary requirements, duties may be restricted by the Pharmacy…
Added 8 mins ago
Pharmacy Technician
Louisiana CVS Pharmacy, L.L.C.
Chalmette, LA
…necessary requirements, duties may be restricted by the Pharmacy…
Added 9 mins ago
AP
EHS Specialist
AVANGRID POWER, LLC
United States Of America, TX
- $47 to $52.75 USD / hour
…This position reports to the Avangrid Power Health & Safety Manager, as part of the Health and Safety Department within the AVANGRID Corporate P&O…
Added 10 mins ago
RN, Registered Nurse
Jackson Care Center
Jackson, OH
Monitor resident conditions and report changes or concerns to the Nurse Supervisor and/or Unit Manager.

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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