Jobs in the United States

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Added 1 min ago
FA
Management and Program Assistant
Federal Aviation Administration
Salt Lake City, UT · San Diego, CA · Longmont, CO · Anchorage, AK · El Segundo, CA · Spokane, WA · Auburn, WA · Des Moines, WA · Rancho Cordova, CA
- $46,830 to $70,248 USD / year
Performs a combination of routine and multiple and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced employee. Assists…
Added 1 min ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Fairview, OR · Astoria, OR · West Linn, OR · Hillsboro, OR · The Dalles, OR · Bend, OR · Salem, OR
- $56,716 to $73,731 USD / year
…mandatory training requirements for the outpatient scheduling…
Added 1 min ago
VH
Registered Nurse- Mental Health
Veterans Health Administration
Northport, NY
- $98,819 to $168,074 USD / year
Leads the provision of nursing care to patients with complex care needs utilizing the nursing process in alignment with the ANA Standards of Nursing Practice.
Added 1 min ago
BP
Customer Account Executive (Real-Time Technical Lead)
Bonneville Power Administration
Portland, OR
- $114,684 to $149,091 USD / year
…between software development, energy economics, and high-stakes operations, you will empower market specialists with advanced digital tools, guide strategic industry policy, and ensure the…
Added 1 min ago
VH
Physician (Cardio-Thoracic Surgery)
Veterans Health Administration
Atlanta, GA
- $124,308 to $400,000 USD / year
Responsible for the development, process, education, and evaluation of all medical students and resident programs within the Service.
Added 1 min ago
NE
Program Support Services Specialist
National Endowment for the Arts
Washington, DC
- $85,447 to $133,142 USD / year
Overseeing agency supply operations, including procurement, storage, distribution, inventory monitoring, and evaluation of supply usage trends.
Added 1 min ago
VH
Outpatient SUD Therapist (Social Worker)
Veterans Health Administration
Johnson City, TN
- $78,780 to $102,420 USD / year
Added 1 min ago
VH
Outpatient SUD Therapist (Social Worker)
Veterans Health Administration
Johnson City, TN
- $78,780 to $102,420 USD / year
Added 1 min ago
DC
FINANCIAL TECHNICIAN
Defense Commissary Agency
Fort Lee, VA
- $42,552 to $55,318 USD / year
- Support Return Check Management operations. Receive, sort, and process returned checks
Added 1 min ago
VH
Supervisory Dietitian (Food Operations)
Veterans Health Administration
Northport, NY
- $125,431 to $163,062 USD / year
…the strategic and business aspects of the full food service operations section. They support the NFS goals in alignment with the broader medical center mission and coordinate section…
Added 1 min ago
VH
Medical Support Assistant (Advanced)-HBU
Veterans Health Administration
Richmond, VA
- $47,434 to $61,663 USD / year
Added 1 min ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Saint James, MN · Medford, WI · Westfield, WI · Norwalk, WI
- $40,736 to $80,243 USD / year
…and adulteration of product. | Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed…
Added 1 min ago
FS
Consumer Safety Inspector
Food Safety and Inspection Service
Butterfield, MN · Saint Paul, MN · Lime Springs, IA · Estherville, IA
- $40,736 to $87,482 USD / year
…and adulteration of product. | Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed…
Added 1 min ago
VH
Licensed Practical Nurse - Community Living Center
Veterans Health Administration
Seattle, WA · Tacoma, WA
- $55,480 to $86,393 USD / year
Added 1 min ago
CN
Catering Account Executive
Commander, Navy Installations Command
Annapolis, MD · Naval Academy, MD
- $26 to $30 USD / hour
The Catering Manager for NABSD is involved in the day-to-day running of the Retail Dining & Hospitality Catering operation. The incumbent will spend time negotiating with the client…
Added 1 min ago
VH
Supervisory Medical Supply Technician-Sterile Processing
Veterans Health Administration
Salt Lake City, UT
- $74,113 to $96,343 USD / year
3. Process and Area Readiness. Verifies required daily equipment/process checks, environmental status, supplies and operational readiness; stops/limits affected work and initiates work…
Added 1 min ago
VH
Licensed Practical Nurse - Community Living Center
Veterans Health Administration
Seattle, WA · Tacoma, WA
- $55,480 to $86,393 USD / year
Added 1 min ago
VH
Senior Social Worker
Veterans Health Administration
Clarksville, TN
- $106,314 to $138,211 USD / year
Manage the day-to-day operations of the Liaison initiative and provides accountability to program effectiveness and modifications of service patterns to enhance customer service. Identifies…
Added 1 min ago
VH
Supervisory Medical Supply Technician-Sterile Processing
Veterans Health Administration
Salt Lake City, UT
- $74,113 to $96,343 USD / year
3. Process and Area Readiness. Verifies required daily equipment/process checks, environmental status, supplies and operational readiness; stops/limits affected work and initiates work…
Added 1 min ago
AN
AIR BATTLE MANAGER (INSTRUCTOR) - TITLE 32
Air National Guard Units
Robins AFB, GA
- $89,508 to $116,362 USD / year
Perform as an instructor for the Air Battle Manager/Weapons Director position. Ensure training encompasses the full spectrum of theory, formal classroom and actual live, distributive and…
Added 1 min ago
AN
SURFACE MAINTENANCE REPAIRER
Army National Guard Units
Mead, NE
- $23 to $33 USD / hour
…greasing, cleaning, etc. Performs other preventive maintenance operations as required to ensure that equipment is functioning…
Added 1 min ago
VH
Medical Support Assistant - CITC
Veterans Health Administration
Minneapolis, MN
- $48,381 to $62,896 USD / year
…verifying provider orders in accordance with Community Care Process Guides. Independently recognizes the urgency of the consults and schedules care in accordance. Assignments include, but…
Added 1 min ago
VH
Inventory Management Specialist
Veterans Health Administration
Fredericksburg, VA
- $57,736 to $91,815 USD / year
This position serves as an Inventory Manager in the Commodity Management Division of the Logistics Service in the VA Health Care System responsible for the inventory and management of all…
Added 4 mins ago
VH
Social Worker - Mental Health
Veterans Health Administration
Coralville, IA
- $66,958 to $105,323 USD / year
…The incumbent's active engagement in the treatment planning process alongside other disciplines is crucial, ensuring the patient and family's psychosocial needs are carefully…
Added 4 mins ago
VH
Audiologist
Veterans Health Administration
Saint George, UT
- $74,678 to $116,362 USD / year

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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