Jobs in the United States

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Transportation Manager - Classified Management - 8 hpd / 12 months
Sonoma Valley Unified School District
Sonoma, CA
- $105,312.74 to $120,193.12 USD / year
Under the general direction and supervision of the Associate Superintendent: Business Services, the Program Manager: Transportation will supervise, plan, and coordinate the transportation…
Added just now
SS
Licensed Vocational Nurse
Sulphur Springs Union School District
Santa Clarita, CA
- $4,603 to $5,873 USD / month
…and other problems observed; reinforces designated discipline management program as…
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Clinical Liaison
Elara Caring
Toledo, OH
Experience in Case Management in a clinical setting is preferred.
Added 1 min ago
Software Engineer (Back-end)
Cisco Systems, Inc.
Seattle, WA
The Platform Experience Backend team builds the APIs and durable workflows behind Splunk's data management products. We enable customers to route, transform, and process their data at the…
Added 1 min ago
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Dining Services Manager - Full Time
Brookdale Senior Living Inc.
Glendale, AZ
- Full-time
Extensive corporate support including a robust training program.
Added 1 min ago
CO
Project Manager
City of San Antonio
San Antonio, TX
- $64,097.02 to $96,145.66 USD / year
…communication efforts associated with the Capital Delivery Departments management of streets and drainage projects. May exercise functional supervision over assigned…
Added 1 min ago
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Branch Manager
Ascend Staffing
San Antonio, TX
- $50,000 USD / year
Staffing industry experience is not required. If you have at least one year of management experience and a track record of leading a team, managing customers, and achieving performance…
Added 1 min ago
LB
Treasury Management Implementation Specialist
Liberty Bank
Middletown, CT
- $29.64 to $40.1 USD / hour
Reporting to the Treasury Management Operations Manager, the Treasury Management Implementation Specialist maintains a high level of expertise in the products and services designed for…
Added 1 min ago
Medical Science Liaison / Senior Medical Science Liaison - Pediatric Endocrinology / Rare Metabolic Disorders
Rezolute
Remote, United States
Develop and execute projects and program material in alignment with evolving launch readiness plans and field tactical execution.
Added 1 min ago
Medical Science Liaison / Senior Medical Science Liaison - Oncology / Rare Endocrine Disorders
Rezolute
Remote, United States
Develop and execute projects and program material in alignment with evolving launch readiness plans and field tactical execution.
Added 2 mins ago
Senior Technical Program Manager, DGX Cloud Software Products and Services
NVIDIA USA
CA
We seek a Senior Technical Program Manager to handle daily operations for the Exemplar Performance Program. You will convert priorities into synchronized capacity, validation, debugging,…
Added 2 mins ago
CC
Administrative Assistant - District Court I
Clallam County
Port Angeles, WA
- $29.11 to $35.46 USD / hour
…payroll, bookkeeping, financial reporting, budget monitoring, jury management, recruitment and onboarding, staff training, records management, public records coordination, and policy and…
Added 2 mins ago
Revenue Integrity Supervisor
OMNI FAMILY HEALTH
Bakersfield, CA
Supervises Revenue Integrity staff, providing leadership, training, coaching, scheduling, performance management, and disciplinary action in accordance with organizational policies and…
Added 2 mins ago
Information Systems Trainer
OMNI FAMILY HEALTH
Bakersfield, CA
…developing, implementing, monitoring and updating company’s training program to ensure providers and support staff have the skills and education needed to provide measurable quality care to…
Added 2 mins ago
Graphics Production & Procurement Specialist
Burlington Coat Factory Whse. Corp.
Remote, United States
The Graphics Production & Procurement Specialist is responsible for the end-to-end management and optimization of Burlington’s semi-permanent in-store signage programs. This role partners…
Added 2 mins ago
UO
Ambulatory Pharmacist - UVA Health Outpatient Retail Pharmacy
University of Virginia
Charlottesville, VA
- $64.37 to $89.07 USD / hour
…the opportunity to work within a growing ambulatory pharmacy program where pharmacists are empowered to make meaningful impacts on patient outcomes across multiple care…
Added 2 mins ago
UO
Chief Operating Officer
University of Virginia
Charlottesville, VA
- $236,275 to $472,550 USD / year
…of the medical staff to oversee the operational and clinical management functions of this organization. The COO is responsible for the effective operation, administration, and evaluation of…
Added 2 mins ago
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Senior Technology Portfolio Manager
SWCA Environmental Consultants
Remote, United States
- $115,689.6 to $159,213 USD / year
…to influence enterprise strategy execution, develop project management talent, and drive successful outcomes across SWCA's technology…
Added 3 mins ago
Leader, Hardware Engineering
Cisco Systems, Inc.
San Jose, CA
Develops action plans for optimal resource utilization and management of financial/material resource usage, including supporting Cisco net zero standards
Added 3 mins ago
Inside Account Executive
Cisco Systems, Inc.
Remote, United States
…efficiency. Here, you’ll find a supportive environment with coaching, training, and on-the-job learning to accelerate your career. Enjoy our award-winning, flexible workplace powered by the…
Added 3 mins ago
CO
Deputy City Engineer
City of Fortuna (CA)
Fortuna, CA
- $79,568.74 to $96,807.53 USD / year
Principles of supervision, training, and engineering administration.
Added 3 mins ago
CO
Senior Projects Manager - Engineering
City of Fortuna (CA)
Fortuna, CA
- $79,568.74 to $96,807.53 USD / year
Administrative principles and practices, including goal setting, program development, implementation and evaluation, project management, and supervision of staff, either directly or through…
Added 3 mins ago
AD
Driver-San Diego
Antech Diagnostics
Fountain Valley, CA
- $20 USD / hour
…services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional…
Added 4 mins ago
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Sommelier | Michelin Guide Restaurant
Hyatt
Big Sur, CA
- $24 to $26 USD / hour
…exceptional dining, and thoughtful hospitality. The resort’s dining program celebrates the bounty of California’s Central Coast, with The Sur House offering Mediterranean-inspired cuisine…
Added 4 mins ago
OTC/FX Associate Specialist, Integrated Portfolio Services
The Northern Trust Company
Remote, United States
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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