Jobs in the United States

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Added 1 min ago
KC
Capital Project Manager II - Engineer
King County
Seattle, WA
- $49.29 to $62.48 USD / hour
We’re hiring multiple Capital Project Manager II professionals to drive impactful park, trail, and facility improvements across the region. If you’re passionate about building sustainable,…
Added 1 min ago
KC
Administrative Specialist II
King County
Seattle, WA · Kent, WA
- $29.96 to $37.97 USD / hour
The typical schedule is offered as five days a week for 8 hours, or four days a week for 10 hours. Specific days and times of the shift will be determined by the hiring manager and…
Added 1 min ago
KC
Overdose Training and Community Engagement Consultant II
King County
Seattle, WA
- $47.01 to $59.59 USD / hour
Working closely with the Overdose Prevention and Response Training Manager, this position collaborates with public health staff, community organizations, and cross-sector partners to…
Added 1 min ago
Ice Rink Client Service Manager
SPS North America
NY
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
Added 3 mins ago
Regional Manager, Jail Diversion Clinical Services
Northeast Behavioral Health Corporation
United States
Provide individual and group clinical supervision to BILH BS JDP clinicians and interns. Continuously assess the learning and professional development needs of supervisees; develop and…
Added 4 mins ago
Sr Director Product Management - Provider Experience & Solutions
Dexcom
San Diego
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
Added 4 mins ago
Data Scientist 2
Dexcom
San Diego
· You will develop models, machine learning solutions, and advanced analytical methods to generate actionable insights that influence product development and business decisions
Added 4 mins ago
Manager Purchasing
Dexcom
Mesa
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
Added 4 mins ago
Food Service Associate - Ramuntos
Global Partners
Charlestown, NH
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Guest Service Associate/Cashier
Global Partners
Oxford, MA
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Guest Service Associate/Cashier
Global Partners
Millbury, MA
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Guest Service Associate/Cashier - Alltown
Global Partners
Pittsfield, MA
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Guest Service Supervisor
Global Partners
Ascutney, VT
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Sandwich Artist
Global Partners
Ascutney, VT
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Guest Service Associate/Cashier
Global Partners
Ascutney, VT
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Guest Service Supervisor
Global Partners
Newfields, NH
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Senior Data Engineer, Data Platforms and Integrations
Global Partners
Newton, MA
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Food Service Manager - Aroma Joes
Global Partners
Newport, NH
The Food Service Manager (FSM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the…
Added 4 mins ago
Line Cook - Alltown Fresh
Global Partners
Hamden, CT
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Floating Manager - Alltown
Global Partners
Jaffrey, NH
A Floating Store Manager will learn the details of operating and managing a successful convenience store while assisting various Store Managers at other locations. This will allow the…
Added 4 mins ago
General Manager - Store - Alltown
Global Partners
Pittsfield, MA
As the General Manager, you are the heartbeat of your store - responsible for leading operations, inspiring your team, and ensuring that every Guest experience reflects the Global brand…
Added 4 mins ago
Assistant Store Manager - Alltown
Global Partners
Madison, CT
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
Added 4 mins ago
Director of Engineering
Pennant Services, Inc.
Remote, United States
Our culture is grounded in our CAPLICO values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership. These aren't…
Added 5 mins ago
EI
Part Time Janitor
EBM, Inc.
Channahon, IL
- $19 USD / hour
- Part-time
We strongly believe in investing in our employees' growth and development by offering a variety of learning opportunities.
Added 5 mins ago
FT
Projects Manager
FAMILIES TOGETHER OF ORANGE COUNTY
Tustin, CA
- $78,000 to $80,000 USD / year
Position Purpose: The Projects Manager is responsible for planning, coordinating, and executing organizational projects that support the mission, growth, and compliance of FTOC. This role…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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