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Limited Rad Tech (CNRVMC)- day/evening
Carilion New River Valley Medical Center
Christiansburg, VA
Ensures equipment is in good working order and in compliance with all applicable laws and regulations. Reports concerns or malfunctions to practice manager and submits appropriate work…
Added 3 mins ago
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Workbased Learning Specialist
MTC
Waimanalo, HI
- $26.05 USD / hour
Coordinate scheduling of students for WBL is processed in a timely manner, and work closely with career training manager to ensure program goals are achieved.
Added 3 mins ago
ATO ISSO Manager
SAIC
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SAIC is seeking an ATO ISSO Manager in Pearl City, Hawaii to support USPACOM to lead a small cybersecurity team to ensure military computer systems are secure and formally approved to…
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SALES SPECIALIST NF2* (RPT) MCX MAIN EXCHANGE
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Added 3 mins ago
Safety & Health Coordinator
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Energy Credits Senior Manager - TCIA
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Honolulu, HI
As a Senior Manager in our Tax Credits and Incentives Advisory (TCIA) Practice , you will draw on experience in accounting and taxation to provide tax equity investment consulting services…
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Provider Coding Compliance Consultant
Baylor Scott & White Health
Honolulu, HI
- $30.52 USD / hour
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Senior Product Manager (Remote)
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The Senior Product Manager directs shared services and product delivery from design through implementation and testing, supporting FHIR data governance and data quality/pipeline efforts…
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Deputy Regional Manager
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MANTECH seeks a motivated, career and customer-oriented Deputy Regional Manager to join our team at our Oahu, HI Location.
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AI Program Manager
CAI
Honolulu, HI
- $80 to $90 USD / hour
We are looking for a motivated AI Program Manager ready to take us to the next level! If you have strong skills in portfolio management, budgeting, and delivery tools like Planisware and…
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Senior Cybersecurity Architect (Cloud)
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…technical control objectives in coordination with Risk and…
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Cybersecurity Engineer (Cloud)
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Honolulu, HI
…practical cloud configurations in coordination with Risk and…
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EVENT STADIUM CLEANER (H)
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- $23.34 USD / hour
Notify Manager concerning the need for minor or major repairs or additions to building operating systems
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CSR Supervisor - Companion Animal Clinic
Companion Animal Clinic
Blacksburg, VA
- $19 to $21 USD / hour
…an AAHA practice, Companion Animal Clinic upholds a "No Poke Program" cultivated by our lead LVT to reduce stress and anxiety for pets. We offer a variety of equipment and capabilities…
Added 7 mins ago
Restaurant Shift Leader - Unit 1106
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You’ll partner hand‑in‑hand with your Restaurant Manager team as you sharpen leadership skills, build shift‑management capability, and strengthen your operational foundation.
Added 11 mins ago
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Juvenile Rehabilitation Counselor 1 (JRC1) - Tacoma
State of Washington
Richland, WA
- $55,596 to $74,748 USD / year
…families. The position assists with supervision of young people for compliance with requirements of individual parole, JR Parole Standards and Community Transition Service (CTS) agreements.…
Added 11 mins ago
Home Health Speech Therapist – PRN
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As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you'll play a vital role in helping patients regain strength, mobility and independence - all from the comfort…
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Home Health RN Case Manager
CenterWell
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As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
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Supervisor Clinical-(RN) Endoscopy Beverly
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1)Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to…
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SCITLS Procurement Lead
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Partner with the SCMM and Program Finance Manager to establish Procurement forecasts for CLIN funding levels, and Estimates at Completion (EAC), mitigating budget risk and ensuring…
Added 12 mins ago
Energy Credits Senior Manager - TCIA
Cherry Bekaert
Lincoln, NE
As a Senior Manager in our Tax Credits and Incentives Advisory (TCIA) Practice , you will draw on experience in accounting and taxation to provide tax equity investment consulting services…
Added 12 mins ago
BS
Provider Coding Compliance Consultant
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Lincoln, NE
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Baylor Scott & White Health (BSWH) is committed to an effective compliance program. The Provider Coding Compliance Consultant reports to the Coding Compliance Manager works under the…
Added 12 mins ago
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Senior DevSecOps Engineer - Velocity Platform
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…commitments by our clients and to a growing set of audit and compliance obligations, including SOC…
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Senior Product Manager (Remote)
GovCIO
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The Senior Product Manager directs shared services and product delivery from design through implementation and testing, supporting FHIR data governance and data quality/pipeline efforts…
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AI Program Manager
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- $80 to $90 USD / hour
We are looking for a motivated AI Program Manager ready to take us to the next level! If you have strong skills in portfolio management, budgeting, and delivery tools like Planisware and…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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