Remote jobs in the United States

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Added 9 mins ago
Head of Channel Partnerships, COOL AI
the COOL company
Remote, United States
Proven track record of building and scaling a partner program from early stage to meaningful ARR contribution ($10M+ influenced or sourced)
Added 24 mins ago
Salesforce Project Manager
FormativGroup
Remote, United States
The core function of the Project Manager is to develop and manage the full development/implementation lifecycle, scope, timeline, resources, deliverables, issues, and escalations while…
Added 33 mins ago
Partner Sales Business Development Manager
Cisco Systems, Inc.
Remote, United States
As a Partner Sales Business Development Manager, you will operate within a high-stakes, collaborative environment. You will serve as a key point of contact for external partners,…
Added 45 mins ago
Director, Content Collections
Themis Solutions (USA) Inc.
Remote, United States
Where each Content Manager owns one or more jurisdictions end to end, this role owns the system they operate in; the standards that make collections comparable, the capital allocation that…
Added 3 hours ago
Environmental Health & Safety Engineer Sr Stf - E5
Lockheed Martin
Remote, United States
…improvement activities, and expand the company’s “Go Green” program across facility infrastructure. This role will translate complex engineering concepts into actionable business cases,…
Added 6 hours ago
Senior Manager, Retention Marketing, Ads & DoorDash for Business
DoorDash USA
Remote, United States
As the Senior Manager of Retention Marketing for Ads and DoorDash for Business (DDFB), you will lead a team of Marketers responsible for marketing communications with Advertisers and DDFB…
Added 7 hours ago
J
Senior GTM Compensation Manager
Jobgether
Remote, United States
- $100,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior GTM Compensation Manager based in the United States.
Added 8 hours ago
Vice President of Information Technology and Security
Jobgether
Remote, United States
Own the multi-year strategy and roadmaps for internal technology, cybersecurity, and technical data protection infrastructure.
Added 9 hours ago
S
Manager, Data Analytics
Synctera
Remote, United States
- $160,000 to $200,000 USD / year
…partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable…
Added 11 hours ago
Senior Manager - Spares Operations
Lumen Technologies
Remote, United States
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 12 hours ago
Manager, Marketing Operations
Natera
Remote, United States
We are seeking a Manager, Marketing Operations to build and run the systems,
Added 13 hours ago
Sr Product Manager
Ochsner Clinic Foundation
Remote, United States
Required – 4 years of experience working as a product manager or other relevant position; significant experience in product lifecycle management and working in agile environment.
Added 14 hours ago
T
Senior Channel Sales Manager - LATAM
Teleport
Remote, United States
- $210,000 to $234,000 USD / year
Don't wait for the future of infrastructure. Be part of it.
Added 14 hours ago
IP
Program Manager – Data & Analytics
Independence Pet Services, Inc
Remote, United States
- $112,522 to $168,784 USD / year
The Program Manager – Data & Analytics is responsible for leading execution and coordinated delivery of strategic enterprise data and analytics initiatives across IPH’s evolving data…
Added 15 hours ago
Manager, Materials
SI Solutions, LLC
Remote, United States
The Manager of Materials will lead the Materials organization in growth, project execution, and technical capability development across the domestic operating fleet and advanced reactor…
Added 15 hours ago
Principal Portfolio Project Manager
Avantor
Remote, United States
Avantor is seeking a highly experienced Principal Portfolio Project Manager to lead a portfolio of complex, global programs and capital investments within its Life Sciences business. This…
Added 15 hours ago
Manager, Modern Workplace Engineering
Davis Wright Tremaine LLP
Remote, United States
…firms in the U.S.! Davis Wright Tremaine LLP is looking for a Manager, Modern Workplace Engineering to join our team in our Seattle…
Added 15 hours ago
O
Parent Support Supervisor
Odyssey
Remote, United States
- $60,000 to $70,000 USD / year
…We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access…
Added 15 hours ago
System Administrator
Internova Travel Group
Remote, United States
Deploy and manage devices through Windows Autopilot and Apple Business Manager.
Added 15 hours ago
Manager, Technical Assistance Center
OCHIN
Remote, United States
The Manager, Technical Assistance Center serves as the operational leader responsible for the successful execution, standardization, and continuous improvement of technical assistance…
Added 15 hours ago
C
Federal Enterprise Solution Architect
Collibra
Remote, United States
- $128,000 to $160,000 USD / year
Clearly understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales…
Added 15 hours ago
H
Senior Engineering Manager (Patient New Verticals)
Headway
Remote, United States
- $265,200 to $314,925 USD / year
- Infrastructure: AWS (Fargate, ECS, S3, SageMaker and more), Spark and Kafka
Added 15 hours ago
DA
Senior Lead Electrical Engineer, Mission Critical
DLB Associates
Remote, United States
- $160,000 to $230,000 USD / year
Serve as primary client contact for one or more clients. May act as a Client Program Manager with business development and marketing responsibilities.
Added 15 hours ago
DA
Senior Lead Electrical Engineer, Datacenter
DLB Associates
Remote, United States
- $160,000 to $230,000 USD / year
Serve as primary client contact for one or more clients. May act as a Client Program Manager with business development and marketing responsibilities.
Added 15 hours ago
Systems and Tools Manager
DigiCert
Remote, United States
The Technical Systems Manager will lead a team of DevOps engineers accountable for architecting, implementing, and operating large-scale distributed DNS infrastructure. This position…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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