Office Manager (35481)

STR Lehigh Valley is an outpatient mental health and substance use disorder treatment program in Bethlehem, Pennsylvania, offering partial hospitalization (PHP) and intensive outpatient (IOP) for adults navigating substance use disorders, mental health conditions, and co-occurring disorders.

As part of STR Behavioral Health’s comprehensive continuum of care, STR Lehigh Valley provides individualized, evidence-based treatment to support recovery and help clients stay connected to their work, home, and community. Treatment plans are built around each person’s unique needs and goals - because recovery looks different for everyone.

STR Lehigh Valley is a program of STR Behavioral Health, nationally recognized by the Human Rights Campaign for LGBTQIA+-affirming care.

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

The office manager assists the treatment program in daily functions around scheduling, making phone calls, and client care. This position is responsible for ordering and distributing supplies and assist with intakes as needed. The office manager helps support the Executive Director while maintaining relationships and contacts while ensuring the cleanliness and safety of clients and staff. Additionally, the office manager will create a welcoming atmosphere to all visitors and clients and promote a positive culture between staff, clients, and outside parties.

Relationships and Contacts

Within the organization: Establish and maintain productive working relationships with peers and team members throughout Steps to Recovery and affiliated facilities.

Outside the organization: Establish and maintain productive working relationships with third party vendors, as necessary.

Position Responsibilities

Essential Responsibilities

• Working 40 plus hours a week
• Answer and direct phone calls
• Signing in all guests to the facility
• Assist in documentation of client services
• Assist in client needs
• Conduct client check ins
• Manage reception area
• Assisting with new intakes and discharges
• Assist NP/PA/Psychiatrist with scheduling and appointments
• Facilitating clinical groups as assigned by supervisor
• Manage supply inventory and supply ordering including UA POC supply
• Ensure supply/storage areas are kept orderly, organized, labeled and stocked
• Manage and communicate facility tour schedule
• Update facility slideshow to present current and up-to-date information
• Ensure that facility presentations are set up on electronic devices (TVs), staff bios are updated and present
• Ensure that client food/beverage/refreshments as well as reception/lobby areas and provider offices are appropriately stocked and kept orderly
• Ensure that designated smoking areas are being used properly and are up to safety and fire codes and that clients, staff and visitors are using the designated smoking areas
• Report any maintenance/building issues to Executive Director and Property Manager in a timely manner
• Ensure that group spaces, bathrooms, copy room, conference room and other common areas are neat, orderly and stocked with appropriate supplies
• Manage relationships with third party vendors
• Management of facility credit card and Regions updates
• Complete Expense Report for facility credit card on a monthly basis. Collect client payments for OOP insurance costs and report collections to accounting department. Upload bills from 3rd party vendors to Accounts Payable.
• Open/close building to facility standards as assigned
• Navigate client issues and contact Executive Director with any acute or emergency situations
• APA interventions as needed
• Perform other duties as assigned

Additional Responsibilities

• Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
• Represents the program within the community at local, regional, and national events, as requested.
• Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees.
• Performs other duties as assigned

Qualifications

Minimum Requirements

Education and Experience

Position Requires a Minimum of high school Diploma and 2 years’ experience in the human services or customer service field. Excellent Organization and communication skills. Strong attention to detail and proficient in Microsoft.

Additional Requirements

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• Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record.
• Clearance of TB test, and any other mandatory state/federal requirements.
• Current CPR and First Aid certification.

Skill Competencies

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• Work Standards - Sets high standards of performance for self; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Communicating Effectively - Conveys information and ideas in a professional, clear, and timely manner; providing information to ensure understanding; soliciting input from the others during the communication. Provides input to the organization when requested.
• Building Collaborative Relationships - Generates alliances internally and externally by continuously identifying and acting on those things that will create success for our organization and the clients.
• Contributing to Team Success - Actively participates as a committed member of a team and works with other team members to help complete goals and deliverables.
• Practicing Resourcefulness – Contributes to small business environment by taking ownership of one’s position in the team and resolves productivity and efficiency problems by being seeking solutions.

STR Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”