Program Coordinator - Homeless Services

**Sign On Bonus Opportunity**

Full-Time – 37.5 hours Per Week / 52 Weeks Per Year

Monday - Friday: 8:30am - 4:30pm

Salary Range: $55,126.50 - $78,468.00

Grade 18

Job Summary:

Responsible for overall coordination, management and supervision of the H.O.P.E. (Housing Options and Personal Empowerment) Programs including Selkirk Landing, Champlain Commons, Back Street Apartments, YES Shelter, PATH Apartments, Rapid Rehousing, Homeless Intensive Case Management. Carries out all duties according to agency and program policies and procedures as well as any housing regulations.

Job Duties and Responsibilities:

Administrative & Program Oversight:

• Provides full direct supervision to Program Managers and is responsible for all activities across all HOPE homeless services programs within the Service Area.
• Ensures quality provision of crisis services, including crisis intervention, advocacy, counseling, transportation, information and referral and service plans in compliance with State and Federal Regulations.
• Provides back up crisis intervention, supportive counseling and non-punitive discipline in support of program staff.
• Oversees staffing patterns to ensure cost efficient staffing and adequate coverage.
• Oversees referral /intake process and/or use of CoC Coordinated Entry process for HOPE Programs.
• Assesses current services and implements program changes in order to ensure program effectiveness.
• Oversees the development and implementation of housing opportunities for people experiencing homelessness.

Quality Assurance & Compliance:

• Develops, implements and ensures adherence to policies and procedures for programs.
• Develops systems for information and documentation management to ensure thorough, accurate and timely completion.
• Monitors and approves programming provided by staff and volunteers and assures service delivery standards are met.
• Ensures a safe and sanitary environment for all program participants at all program sites; reviews/follows-up on maintenance checklists and maintenance work orders, coordinates issues with OCO CMS, Cornerstone Management, 2+4 Management and scattered site landlords as needed.
• Monitors occupant compliance with fire safety and program requirements.
• Ensures incidents are documented and reported in accordance with agency, state and federal requirements.
• Ensures prompt and accurate data input into Homeless Management Information System (HMIS) ServicePoint and Initial Contact and Intake data into agency database, CAPTAIN. Runs reports timely to ensure accurate data input by staff.
• Ensures compliance with all state and federal regulations and/or standards and agency policies and procedures.

Staff Development & Supervision:

• Ensures all new and long-term staff receive thorough and consistent site specific program orientation; ensures staff participation in annual required trainings, encourages additional trainings as needed in relevant areas to facilitate staff growth.
• Ensures all assigned staff successfully complete required annual training timely and other trainings as needed.
• Oversees interviewing, recommendations for hire, and disciplinary actions for assigned staff; participates in corrective disciplinary action and other HR matters. Completes staff appraisals in a fair and timely manner.
• Facilitates regularly scheduled staff meetings.

Grant Writing & Fiscal Support:

• Works with Behavioral Health Director and Financial Manager to implement annual budgets and maintain expenditures within budgetary constraints; contributes to program design & is responsible for outcome achievement.
• Oversees management and auditing of petty cash/grocery in accordance with agency policy and procedure.
• Oversees the maintenance of records and data of all program activities and report preparation, including service summaries for billing, for agency and funding sources.
• Takes a lead role in fund development for program area including the development of grant applications.
• Assist with contract development activities within program area and acts as a point of contact for funding agencies.

Lease & Property Management:

• Acts as a liaison between tenants and scattered site landlords, neighbors, law enforcement, city codes officers and Oswego County Drug Task Force representatives or service providers when a communication barrier is present. Ensures an effective working relationship is maintained between OCO staff, ESSHI tenants and Cornerstone Management at Champlain Commons and 2+4 Management at Selkirk Landing and scattered site landlords.

Community & Interagency Collaboration:

• Represents agency at regional Continuum of Care (CoC) and local COACH meetings.
• Oversees the development of community partnerships necessary for program development and operations
• Is responsible for sharing pertinent information with staff and outside agencies and initiates case conferences.
• Develops and maintains service linkages and engages in public relation activities for programs.
• Maintains ongoing communication with Behavioral Health Director.

Job Requirements:

• Must have a desire to work with a diverse population, including people experiencing homelessness, poverty, unemployment and other special needs.
• Must have ability to relate in a warm, non-judgemental manner, and be a good role model to clients.
• Must complete all job duties in accordance with a Housing First approach / philosophy.
• Must demonstrate knowledge of community services and resources, awareness of location, purpose and how to access, refer and link clients with services.
• Must demonstrate knowledge of housing regulations, HUD, HHAP, NYSSHP, ESSHI, Fair Housing and OCO Procedures and Policies
• Must be organized, resourceful, flexible and able to utilize good judgment in all situations.
• Must have excellent verbal and written communication.
• Must be able to work a flexible schedule to meet the needs of tenants and program; must share on-call.
• Must have the ability to be flexible with work schedule to cover occasional holidays, weekends, evenings or an extended shift.
• Must be willing to actively participate in activities with tenants.
• Must be able to establish/maintain/exhibit professionalism with tenants, landlords, employees/service providers.
• Must be creative in program planning, demonstrate resourcefulness, initiative and objectivity
• Must demonstrate good oral/written communication skills and follow complex oral/written directions.
• Must have acceptable physical and mental health to carry out duties and responsibilities of the position: able to climb stairs, lift 25 lbs, able and willing to assist with moving tenants in and out.
• Must possess a valid NYS Driver’s License with a good driving record within Agency policy and have access to a reliable, properly insured vehicle for travel and transport of clients.

Minimum Qualifications:

• Bachelor’s degree in Behavioral Sciences or Human Services Field, and
• 3-5 years related experience working with special populations with 3 years supervisory experience, in a human services or housing program field, or
• Any equivalent combination of education, experience and training.

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Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.