Part-Time Enrollment Services Technician

The Position This part-time position provides customer-focused information and assistance to students, faculty, staff and community residents regarding established enrollment processes and general college policies. What You Will Do

1. Utilizes excellent customer service skills to assist students with various areas of the enrollment process including Admissions, Registration, Financial Aid, Advising and payment at any OCC location
2. Delivers timely and efficient client service; handles confidential information
3. Interprets and adheres to established federal, state, local and institutional policies and other regulations including FERPA while performing daily tasks; seeks additional guidance from designated staff when necessary
4. Participates in training programs in all student service areas and attends commencement ceremonies, registration days and other student events as directed
5. Uses CRM and ERP systems to maintain accurate databases, aligns and tracks communications; assists with the enhancement of enrollment campaigns
6. Educates and empowers students to use self-service technologies within enrollment services including, but not limited to, Student Planning, self-service portals, online applications, etc.
7. Follows and utilizes appropriate processes to communicate to students through various technologies
8. Initiates and responds to inquiries through approved recruitment campaigns and techniques by using prompt and effective contact methods
9. Positively responds to student inquiries and assists staff members in a fast-paced environment; elevates more complex inquiries to appropriate parties
10. Related projects and duties as assigned The Successful Candidate Must Have

1. Associate’s Degree; or High School/GED plus 2 years of customer service experience.
2. Prior work experience, preferably in a customer service environment
3. Excellent interpersonal, organizational and communication skills (verbal and written)
4. Prior experience with Microsoft Office Suite; familiarity with a database software platform helpful. Even Better If You Have

1. One or more years of related experience in higher education
2. One year of experience using Ellucian (Datatel) Colleague or other comparable student service system.
3. Bilingual in conversational Spanish

Benefits

Ocean County College offers the following benefits to part-time Non-Affiliated Hourly Personnel:

Personal Time Off:

OCC offers generous time off every fiscal year. Mid-year appointments will receive a prorated share of allotted time off. Vacation: Thirteen (13) Days Sick: Thirteen (13) Days Holidays: Fifteen (15) College Recognized Holidays

Pension Benefits:

Participation in the New Jersey State Pension System is a requirement of eligible employees. This position is only eligible for the Defined Contribution Plan (DCRP). For more information visit: https://www.state.nj.us/treasury/pensions/pension-info-active.shtml

Employee Assistance Program:

OCC offers all employees to take advantage of our Employee Assistance Program (EAP) for mental health support. This is a free and completely confidential service where EAP counselors provide assessment, support, and if needed referrals to additional services.