Premium Manager | Full-Time | Mullett Arena

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Overview

The Premium Manager manages catering, suites, and club staff as well as provides oversight support to the concession managers in the profitable management of concession operations, as needed. The Premium Manager will independently initiate and authorize all employment actions, such as hiring, termination, suspension, discipline, promotion, and transfer. The catering manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The Premium Manager will provide oversight and resolution responsibility for employee performance issues. The Premium Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Premium Manager will be to actively mentor, train, and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required. The Premium Manager is based out of Mullett Arena with additional responsibilities for Salt River Fields and Hohokam Stadium in the East Valley. Each of these venues is seasonal, with the peak being October through April and various one-off events during the off season. The Premium Manager role will have part-time travel necessity during the off-season, supporting a variety of OVG venues around the country for premiere and special events.

This role pays an annual salary of $63,000 - $69,000.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

Responsibilities

• Provides overall effective management of Premium and Concessions operations.
• Monitors alcohol service throughout the event to ensure 100% compliance with Alcohol Service policies.
• Reports any alcohol service or compliance issues to management immediately.
• Monitor product quality and ensure a high level of guest service.
• Troubleshoot technical problems with POS systems from both a hardware and software perspective.
• Manages vault opening, closing, and balancing, as necessary.
• Generates event employee schedules and verifies employee time as required.
• Responsible for the ongoing training, development, mentoring, and management of hourly employees, as directed by department managers.
• Complete documentation of employee performance and attendance issues in accordance with company policy and practice.
• Manage catered events from set-up to tear-down, including handling all communication with hourly staff, culinary staff, and guests.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or equivalent combination of education and experience.
• 3-5 years of experience in catering and premium event services
• Nationally recognized, advanced food service sanitation training course certification.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: e-mail, Excel, Word, Outlook, and Schedule+.
• Working knowledge of POS and timekeeping systems.
• Cash handling abilities and basic math skills, including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Strong verbal and written communication skills.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.