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Added 3 mins ago
TS
Associate Dentist - Full-Time | Established Patient Base | Private Practice
The Staff Pad
Minnetonka, MN
- Full-time
The Staff Pad has partnered a reputed dentist clinic in Minnetonka, MN to identify an experienced Associate Dentist to join their growing practice.
Added 3 mins ago
Associate Dentist
The Staff Pad
Chicago, IL
The Staff Pad has partnered with a leading dental practice in Chicago, IL, to recruit an experienced and dependable Associate Dentist.
Added 11 mins ago
Sr Quality Technician
Lovejoy Curtis LLC
Lebanon, NH
Lead development, maintenance, and tracking of APQP schedules and project milestones; proactively escalate risks and drive timely resolution.
Added 15 mins ago
Executive Rewards Consulting Associate
Marsh & McLennan
Seattle, WA
As an Executive Rewards Consulting Associate, you will work closely with clients to support the design and implementation of executive compensation programs that align with their business…
Added 18 mins ago
Home Care Aide
Brookdale Senior Living Inc.
Spokane, WA
…find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life…
Added 18 mins ago
OH
Pre-School Teachers, Cooks, Various Open Inverviews
OHCAC Head Start
Marion, OH
- $19.51 to $28.88 USD / hour
Associate of Arts in Early Childhood Education or a current Child Development Associate Credential (CDA) required. Bachelor degree in Early Childhood Education preferred.
Added 23 mins ago
CL
Capital Project Coordinator
CYM Living LLC
Chicago, IL
- $80,000 to $85,000 USD / year
The Capex Associate will oversee and manage capital expenditure projects across our Chicago portfolio. This role plays a key part in maintaining and enhancing the quality of our properties…
Added 26 mins ago
Project ICT Designer
Stantec
Albuquerque, NM · Denver, CO · Chandler, AZ
Detailed knowledge and experience with design coordination and contract document development;
Added 29 mins ago
I
Human Resources (HR) Coordinator - Full Time - Days
Intandem
Niagara Falls, NY
- $20 to $24 USD / hour
- Full-time
…new employees, employee benefits administration, training and development, performance monitoring, employee relations, labor relations and development and implementation of…
Added 30 mins ago
W
Customer Service Associate
Walgreens
RAPID CITY, SD
- $15 to $19 USD / hour
Added 30 mins ago
W
Customer Service Associate
Walgreens
CRYSTAL LAKE, IL
- $15 to $19 USD / hour
Added 30 mins ago
W
Pharmacy Customer Service Associate
Walgreens
CRYSTAL LAKE, IL
- $16 to $20 USD / hour
Added 30 mins ago
W
Pharmacy Customer Service Associate
Walgreens
CHICAGO, IL
- $18.05 to $21.5 USD / hour
Added 30 mins ago
W
Customer Service Associate
Walgreens
OTTAWA, IL
- $15 to $19 USD / hour
Added 30 mins ago
W
Customer Service Associate - Temporary
Walgreens
TAMPA, FL
- $15 to $19 USD / hour
Added 30 mins ago
W
Customer Service Associate - Temporary
Walgreens
EVANS, CO
- $15.16 to $19 USD / hour
Added 30 mins ago
W
Customer Service Associate
Walgreens
SAN FRANCISCO, CA
- $19.61 to $21 USD / hour
Added 36 mins ago
SR
Associate, Healthcare Compensation Valuation - Valuation Advisory
Stout Risius Ross, LLC
Denver, CO
- $74,000 to $135,000 USD / year
As an Associate in Stout’s healthcare-focused practice, you will support the delivery of compensation valuation analyses and advisory services for healthcare organizations nationwide. You…
Added 40 mins ago
AH
Plumbing Install Apprentice
Any Hour Group
SANTA CLARA, CA
- $20 to $30 USD / hour
…provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team. We are…
Added 42 mins ago
G
Insurance Defense Litigation Associate-San Diego
GPAC
San Diego, CA
- $140,000 to $160,000 USD / year
Commercial Litigation Associate – San Diego, CA
Added 45 mins ago
Production Manager
Buckhead Meat of Dallas, Inc.
United States
Manage employee performance through motivation, delegation, development, mentoring and resolving conflict
Added 46 mins ago
TR
Account Associate - State Farm Agent Team Member
Taryn Reiss - State Farm Agent
Johns Creek, GA
- $50,000 to $75,000 USD / year
…giving me a strong background in leadership, sales, and team…
Added 48 mins ago
Team Leader - Keyholder
Vera Bradley Sales, LLC
Tannersville, PA
Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink
Added 48 mins ago
Store Manager - 1374
Five Below Inc
Oceanside, CA
…Way, which is our values and behaviors that each and every associate believes…
Added 49 mins ago
Territory Retail Lead Trainee - Murray, KY (C)
Retail Execution East LLC
United States
…to lift heavy objects to 100lbs with assistance from another…

Closed listing

Oak Restaurants

Restaurant General Manager

Bethlehem, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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