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Account Associate - State Farm Agent Team Member
Boudreaux Insurance & Financial Services, Inc.
Houston, TX
- $35,000 to $55,000 USD / year
As Account Associate - State Farm Agent Team Member for Boudreaux Insurance & Financial Services, Inc., you are vital to our daily business operations and customers’ success. You grow our…
Added just now
OB
Front End Specialist 1 Part Time
Ollie's Bargain Outlet
Houston, TX
- Part-time
20% Associate discount on all Ollie’s purchases;
Added 1 min ago
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Corporate Associate Attorney
GPAC
Baltimore, MD
- $125,000 to $150,000 USD / year
I'm currently searching for a Corporate Associate Attorney with a strong academic background. If you're looking for the opportunity to work on complex deals with great clients, a law firm…
Added 3 mins ago
G
Maintenance Engineer
GPAC
Maple Grove, MN
- $34 to $41 USD / hour
Associate degree in Maintenance Technology, Engineering Technology, or related field preferred
Added 4 mins ago
Stylist
Lane Bryant Brands Opco LLC
Store 4872-Vlge Cumberland Pk-LaneBryant-Tyler, TX
Overview: The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals.
Added 4 mins ago
Associate-Shoppes at Hamilton Place
Lane Bryant Brands Opco LLC
Store 4719-Shoppes at Hamilton-LaneBryant-Chattanooga, TN
Overview: The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals.
Added 4 mins ago
Sales Associate, Oxford Exchange
Lane Bryant Brands Opco LLC
Store 4599-Oxford Exchange-LaneBryant-Oxford, AL
Overview: The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals.
Added 4 mins ago
Merchandising Service Associate - Plant Service Lead
Lowe's Home Centers, LLC
Glen Allen, VA
Lowe's Associate Discount and broad discount platform
Added 6 mins ago
In-Store Shopper
Albertsons Companies
MCKINNEY, TX · McKinney, TX
Added 6 mins ago
Starbucks Barista
Albertsons Companies
ALLIANCE, NE · Alliance, NE
Added 6 mins ago
Front End Entry Level
Albertsons Companies
Sitka, AK
Added 6 mins ago
Pharmacy Technician
Albertsons Companies
MCKINNEY, TX · McKinney, TX
Added 6 mins ago
AC
Front End Entry Level
Albertsons Companies
KENT, WA · Kent, WA
- From $18.94 USD / hour
When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn,…
Added 9 mins ago
CH
Store Associate
CVS Health
Lawrence, KS
- $15 to $19 USD / hour
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a…
Added 10 mins ago
Medical Assistant
Lifepoint Health
Roxboro, NC
Education: High school diploma or equivalent required; Associate’s degree Preferred
Added 10 mins ago
Sr. Talent Acquisition Associate - Temporary
Highspring
McLean, VA
Added 11 mins ago
VA
Veterinary Assistant ER
VCA Animal Hospitals
Clackamas, OR
- $21 to $29 USD / hour
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 13 mins ago
Merchandising Service Associate - Plant Service Lead
Lowes
Glen Allen, VA
Lowe's Associate Discount and broad discount platform
Added 17 mins ago
Retail Sales Associate
Best Buy
Trumbull, CT
As a Retail Sales Associate, you’ll be the face of Best Buy for customers who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right…
Added 19 mins ago
MH
Specialty Administrative Coordinator - Endocrinology
MFM Health
Danvers, MA
- $24 to $30 USD / hour
Associate's degree or higher in healthcare administration, business, or a related field; or completion of a medical assisting program with current certification.
Added 19 mins ago
Account Manager, Surety - Houston, TX
American Global LLC
The Woodlands, TX
Oversee Account Associate work for accuracy and quality
Added 21 mins ago
AW
Anthropologie Weddings Stylist - Full-Time
Anthro Weddings
Bridgewater, NJ
- From $19.36 USD / hour
- Full-time
…upselling or sharing product not available in store; supports associate education, clienteling, and brand focuses through the use of…
Added 23 mins ago
Seasonal Associate - Famous Footwear
Famous Footwear
Lake Worth, TX
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 25 mins ago
Telephone Triage Registered Nurse- Daytime Clinical Contact Center
Veterans Affairs, Veterans Health Administration
Fort Knox, KY
Added 25 mins ago
W
Auto Care Center Technician
Walmart
CYNTHIANA, KY
- $17 to $30 USD / hour
…is a rewarding place to work with opportunities for advanced associate training, business development, and application of…

Closed listing

Oak Restaurants

Restaurant General Manager

Bethlehem, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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