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Added 1 min ago
Front End Entry Level
Albertsons Companies
SOLANA BEACH, CA · Solana Beach, CA
Leaders invested in your training, career growth & development.
Added 1 min ago
Baker
Albertsons Companies
SOLANA BEACH, CA · Solana Beach, CA
Leaders invested in your training, career growth & development.
Added 1 min ago
In-Store Shopper
Albertsons Companies
WALNUT CREEK, CA · Walnut Creek, CA
Leaders invested in your training, career growth & development.
Added 1 min ago
Cake Decorator
Albertsons Companies
WALNUT CREEK, CA · Walnut Creek, CA
Leaders invested in your training, career growth & development.
Added 1 min ago
Meat Cutter
Albertsons Companies
IRVING, TX · Irving, TX
Leaders invested in your training, career growth & development.
Added 1 min ago
Front End Entry Level
Albertsons Companies
CAMAS, WA · Camas, WA
When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn,…
Added 1 min ago
Bakery Clerk
Albertsons Companies
CHANDLER, AZ · Chandler, AZ
Leaders invested in your training, career growth & development
Added 1 min ago
Starbucks Barista
Albertsons Companies
MOUNT AIRY, MD · Mount Airy, MD
Leaders invested in your training, career growth & development
Added 1 min ago
Front End Entry Level
Albertsons Companies
BATTLE GROUND, WA · Battle Ground, WA
When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn,…
Added 1 min ago
W
Customer Service Associate - Temporary
Walgreens
GENEVA, IL
- $15 to $19 USD / hour
Added 1 min ago
W
Customer Service Associate - Temporary
Walgreens
LAKE ELSINORE, CA
- $16.9 to $20.5 USD / hour
Added 6 mins ago
Behavioral Health Technician
Lifepoint Health
McKinney, TX
Assesses and ensures quality of services delivered and facilitates staff development programs.
Added 6 mins ago
Coordinator, Patient
Lifepoint Health
McKinney, TX
Provides pertinent feedback to the interdisciplinary treatment team regarding patient response to treatment interventions that assists in the development and revision of the treatment plan.
Added 10 mins ago
G
Toxic Tort Lawyer (2+ year)
GPAC
Collinsville, IL
- $85,000 to $125,000 USD / year
Associate Attorney – Toxic Tort Litigation - Plaintiff (2+ Years)
Added 10 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
MESA, AZ
- Part-time
Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, ensuring every associate feels valued and respected. Maintain a positive and proactive mindset, even in…
Added 10 mins ago
Client Service Representative
VCA Animal Hospitals
Ithaca, NY
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 10 mins ago
VA
Veterinary Technician
VCA Animal Hospitals
Sacramento, CA
- $25 to $30 USD / hour
Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.
Added 10 mins ago
VA
Veterinary Technician
VCA Animal Hospitals
Santa Rosa, CA
- $30 to $38 USD / hour
Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.
Added 10 mins ago
VA
Veterinary Technician
VCA Animal Hospitals
Waipahu, HI
- $20 to $23 USD / hour
Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.
Added 10 mins ago
VA
Veterinary Technician
VCA Animal Hospitals
Antioch, CA
- $28 to $38 USD / hour
Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.
Added 11 mins ago
HL
Seasonal Merchandise Associate
Homegoods LLC
Shirley, NY
- $17 to $17.5 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 11 mins ago
ST
Seasonal Part-time Merchandise Associate
Sierra Trading Post, Inc
Silverdale, WA
- $17.13 to $27.2 USD / hour
- Part-time
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 11 mins ago
ST
Part-time Merchandise Associate
Sierra Trading Post, Inc
Silverdale, WA
- $17.13 to $27.2 USD / hour
- Part-time
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 11 mins ago
HL
Retail Key Carrier
Homegoods LLC
Sandy, UT
- $15.5 to $16 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 11 mins ago
MO
Cleaning
Marmaxx Operating Corp
Rockwall, TX
- $13 to $13.5 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…

Closed listing

Oak Restaurants

Restaurant General Manager

Wind Gap, PA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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