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Added 1 min ago
General Manager
Courtyard - Wichita Falls
Wichita Falls, TX
Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Added 1 min ago
B
Direct Support Professional (DSP) - Full Time Overnight
Bancroft
Marlton, NJ
- $19.06 to $19.44 USD / hour
- Full-time
Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs
Added 2 mins ago
Residence Counselor - Children
St. Mary's General Hospital
Passaic, NJ
…education, progress on Master Treatment Plan, personal care skill development, age appropriate group, leisure and recreational activities. To be able to communicate and collaborate…
Added 2 mins ago
Sales Associate Sunglass Hut
EssilorLuxottica Group
Miami, FL
The Sales Associate is vital to the success of Sunglass Hut and is an ambassador of The Sunglass Hut Experience. The Sales Associate spends time on the sales floor performing all functions…
Added 3 mins ago
Associate Banker I/Medford (NJ)(30hrs)
TD Bank, N.A.
Medford, NJ
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 mins ago
Life Engagement Coordinator (Activities / Recreation)
Acts Retirement-Life Communities
Dunedin, FL
…reimbursement, commuter benefits, scholarship awards, professional development programs, university partnerships, referral and discount programs, appreciation events, wellness initiatives,…
Added 4 mins ago
Animal Care & Operations Supervisor
Virginia Tech
Blacksburg, VA
3. Responsible for the training, performance management, mentoring, and professional development of ARCD CVM personnel.
Added 6 mins ago
NC Pre-K Assistant Teacher
Child Development Schools
Raleigh, NC
…diploma or GED, and possessing or actively working towards an Associate Degree in birth-through-kindergarten, child development, early childhood education, or a related field, or holding a…
Added 6 mins ago
Patient Access Associate Specialist
Ensemble RCM LLC
Suffolk, VA
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off,…
Added 6 mins ago
VH
Administrative Officer
Veterans Health Administration
Wichita, KS
- $50,460 to $80,243 USD / year
The incumbent reports directly to the Associate Chief Nurse Inpatient Services (ACN-IP) and is responsible for providing a wide range of administrative tasks for the ACN-IP Service Line…
Added 6 mins ago
VH
Registered Nurse (Residential Rehabilitation Treatment Program)
Veterans Health Administration
Sheridan, WY
- $77,471 to $146,587 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 7 mins ago
NM
HB Coding Strategic Data Analyst (Remote - Must reside in IL, IN, IA, MO, or WI)
Northwestern Memorial Healthcare
Remote, United States
- $28.23 to $42.34 USD / hour
Through the development and management of reports, dashboards, performance metrics, and analytics, this role enables coding leadership to identify outpatient trends, measure outcomes,…
Added 7 mins ago
Black Friday Associate
PACSUN
Mclean, VA
…platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives…
Added 7 mins ago
Urban Forester
University of South Carolina
SC
…Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system…
Added 8 mins ago
BH
Counselor/Case Manager
Behavioral Health Network, Inc.
Boston, MA
- $25 USD / hour
Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
Added 8 mins ago
Retail Sales and Store Support
Albertsons Companies
PUEBLO, CO · Pueblo, CO
Leaders invested in your training, career growth & development.
Added 8 mins ago
Bakery Clerk
Albertsons Companies
REHOBOTH BEACH, DE · Rehoboth Beach, DE
Leaders invested in your training, career growth & development
Added 8 mins ago
Baker
Albertsons Companies
DERBY, VT · Derby, VT
Leaders invested in your training, career growth & development.
Added 9 mins ago
VH
Registered Nurse - Community Care Coordinator
Veterans Health Administration
Middleton, WI
- $71,599 to $151,662 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 9 mins ago
VG
Sales Representative
Veralto Global
Remote, United States
- $85,000 to $95,000 USD / year
🚀 Comprehensive Training & Career Development: Participate in professional onboarding, recurring upskill programs, coaching, and career advancement opportunities.
Added 9 mins ago
US
CYS Program Associate Homework Lab NF-03
United States Army Installation Management Command
Fort Wainwright, AK
- $57,055 to $79,000 USD / year
1. Possess BA/BS degree with a major emphasis on ECE, Elementary Education, Child Development, Home Economics, Special Education or a related field.
Added 9 mins ago
S
Administrative Manager
Senate
Washington, DC
- $116,378 to $180,389 USD / year
An associate's degree and five to eight years of relevant administrative, executive support, office management, or related professional experience. Candidates must demonstrate the following…
Added 9 mins ago
AC
CHILD AND YOUTH PROGRAM ASSISTANT (MVO)
Air Combat Command
Davis Monthan AFB, AZ
- $19 to $22 USD / hour
Possession of a Child Development Associate (CDA) Credential, Military School-Age Credential, or other nationally recognized child or youth development credential appropriate to the age…
Added 9 mins ago
VH
Pharmacy Supervisor (Oncology Pharmacy Program)
Veterans Health Administration
Seattle, WA
- $143,662 to $186,762 USD / year
The Oncology Clinical Care Pharmacy Supervisor is a licensed pharmacist responsible for development, implementation, management, and reporting outcomes of the Oncology Drug Stewardship…
Added 9 mins ago
VH
Social Services Assistant
Veterans Health Administration
Seattle, WA
- $56,715 to $73,731 USD / year
Instructor in a training program for the development of job skills.

Closed listing

Oak Restaurants

Restaurant General Manager

Levittown, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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