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Added 1 min ago
Patient Services Associate
University of Michigan
Remote, United States
…education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our…
Added 1 min ago
Lymphedema Occupational Therapist/ Occupational Therapist Grad *Sign on Bonus*
University of Michigan
Troy, MI
…education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our…
Added 1 min ago
FA
Occupational Health Nurse
Federal Aviation Administration
Oklahoma City, OK
- $90,547 to $140,335 USD / year
…professional nursing licensure, certifications, and professional development including the Basic and Advanced Cardiac Life Support (BLS and ACLS)…
Added 2 mins ago
KS
Research Associate
Keck School of Medicine
Los Angeles, CA - Health Sciences Campus, CA
- $70,787.39 to $75,000 USD / year
The USC Department of Orthopaedic Surgery is seeking a Research Associate to assist faculty with research studies.
Added 2 mins ago
Curator, Live Arts & Publications
Aspen Art Museum
Aspen, CO
Facilitate approved projects from initial artist conversation through research, development, production, rehearsal, and public presentation
Added 3 mins ago
AA
Staff Specialist
Animal and Plant Health Inspection Service
Ames, IA
- $50,869 to $66,132 USD / year
…support and performing staff analytical duties in support of the Associate Deputy Administrator and Executive Director of D&B (Diagnostics and Biologics), as well as the D&B Leadership Team…
Added 3 mins ago
VH
Registered Nurse (Informaticist)
Veterans Health Administration
Fort Harrison, MT
- $82,571 to $147,191 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 3 mins ago
VH
Registered Nurse (Women's Health Nurse Manager)
Veterans Health Administration
Fort Harrison, MT
- $95,200 to $167,429 USD / year
Foster a safe and supportive environment conducive to the professional development of healthcare professionals.
Added 3 mins ago
VH
Medical Technician - Phlebotomy
Veterans Health Administration
Fort Worth, TX
- $44,533 to $57,896 USD / year
SUBSTITUTION OF EDUCATION: Successfully completed (a) an associate-degree course of study of which the 2nd year of the 2-year program included successful completion of a training course of…
Added 6 mins ago
VH
Registered Nurse - Vascular Access
Veterans Health Administration
Portland, OR
- $96,237 to $161,801 USD / year
Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.
Added 6 mins ago
VH
Health Technician (OPHTHALMOLOGY)
Veterans Health Administration
Louisville, KY
- $55,882 to $72,644 USD / year
(2) Education. Two years above high school with a minimum of six semester hours directly related to a health care field or associate's degree in a health care related degree. OR
Added 6 mins ago
Transportation Solutions Supervisor
DHL
Livonia, MI
Deliver associate orientation, training, performance reviews, and/or development as appropriate
Added 6 mins ago
Sr. Cybersecurity Engineer
Visa U.S.A. Inc.
Austin, TX
Mentor junior analysts and support development of cloud security capabilities across the organization.
Added 6 mins ago
Cybersecurity Engineer
Visa U.S.A. Inc.
Austin, TX
…Administrator, Microsoft SC-300, AWS Certified Solutions Architect – Associate or Security – Specialty, or CompTIA…
Added 9 mins ago
VH
Registered Nurse - Assistant Manager (Mental Health)
Veterans Health Administration
East Orange, NJ
- $99,128 to $166,495 USD / year
…operations of the unit, promoting excellence in patient care, staff development, quality outcomes, and a culture of safety. He/she may also provide leadership coverage for other clinical…
Added 9 mins ago
VH
Registered Nurse - Vascular Access (Intermittent)
Veterans Health Administration
Portland, OR
- $96,237 to $161,801 USD / year
Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.
Added 10 mins ago
AU
Security Officer Clearance Eligible - Full Time
Allied Universal
Nashville, TN
- $22 USD / hour
- Full-time
…protocols associated with your clearance level, allowing for skill development and professional growth in the security…
Added 10 mins ago
AU
Security Officer Supervisor - Clearance Eligible
Allied Universal
Nashville, TN
- $23 USD / hour
…protocols associated with your clearance level, allowing for skill development and professional growth in the security…
Added 12 mins ago
VH
Registered Nurse
Veterans Health Administration
Goldsboro, NC
- $87,200 to $145,373 USD / year
…Manager, Licensed Practical Nurse, Health Technician, and Clerical Associate) and supports the work of the expanded team (Pharmacist, Social Worker, Home Telehealth RN, Psychologist, and…
Added 12 mins ago
VH
Registered Nurse (Pathway to Excellence and Magnet Recognition Coordinator)
Veterans Health Administration
Dallas, TX
- $78,714 to $181,738 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 14 mins ago
Maryville Residency and Clinic Coordinator
Mosaic Health System
Maryville, MO
…AHEC Director and UMKC School of Medicine St. Joseph Campus Associate Dean. In addition, the coordinator may be assigned to administer clinic schedules and assist with regulatory upkeep of…
Added 15 mins ago
VH
Informaticist Registered Nurse
Veterans Health Administration
Albuquerque, NM
- $75,834 to $136,857 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 15 mins ago
VH
Registered Nurse 5A
Veterans Health Administration
Albuquerque, NM
- $75,834 to $136,857 USD / year
…to management of complex patient care. Collaborates in the development, implementation, evaluation, and revision of policies, procedures, and/or guidelines. Demonstrates performance and…
Added 15 mins ago
CF
Health Scientist
Centers for Disease Control and Prevention
Atlanta, GA
- $133,007 to $172,915 USD / year
Developing scientific assay review systems for the development and characterization of surveillance test methods that comply with agency and federal policy, as well as regulatory…
Added 15 mins ago
VH
Physician (Physical Medicine & Rehabilitation - Physiatrist)
Veterans Health Administration
Tucson, AZ
- $275,000 to $300,000 USD / year
The position reports directly to the Associate Chief of Staff (ACOS) for Geriatrics and Extended Care.

Closed listing

Oak Restaurants

Restaurant General Manager

Feasterville, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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Jobs in the United States

Patient Services Associate

Lymphedema Occupational Therapist/ Occupational Therapist Grad Sign on Bonus

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Curator, Live Arts & Publications

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Medical Technician - Phlebotomy

Registered Nurse - Vascular Access

Health Technician (OPHTHALMOLOGY)

Transportation Solutions Supervisor

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Registered Nurse - Assistant Manager (Mental Health)

Registered Nurse - Vascular Access (Intermittent)

Security Officer Clearance Eligible - Full Time

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Maryville Residency and Clinic Coordinator

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