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Help Desk Associate - Full Time; 9171-321-N
Catholic Charities Brooklyn and Queens
Brooklyn, NY
- Full-time
The Help Desk Associate’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This…
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Operations Supervisor - Distribution
DHL
Jacksonville, FL
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Added just now
Operations Supervisor - Distribution
DHL
Fairburn, GA
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Added just now
IL
Sr Business Analyst
ID Logistics
Remote, United States
- $92,000 to $120,000 USD / year
…or a related analytical role, including substantial hands-on development of reporting solutions used by business…
Added 1 min ago
Kitchen Associate
Heinens Inc
Bainbridge, OH
Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive…
Added 1 min ago
Deli Associate
Heinens Inc
Bainbridge, OH
Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive…
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BC
SEASONAL Soap Maker / Retail Associate Part time
Buff City Soap Franchise
Fayetteville, AR
- Part-time
Added 1 min ago
Beauty Supervisor-The Mall at Fairfield Common
Victoria's Secret & Co
Beavercreek, OH
A Victoria’s Secret & Co Beauty Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for…
Added 2 mins ago
Clinical Pharmacist Spec (EGH)
Beacon Health System
Elkhart, IN
Reports to the Director of Pharmacy Services or designee. Responsible for the development, implementation and maintenance of collaborative pharmacy services that promote and provide…
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Environmental Services Manager, Day Shift, Environmental Services
Shady Grove Medical Center
Rockville, MD
Attend and participate in departmental staff meetings, development, and training courses.
Added 2 mins ago
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SEASONAL Soap Maker / Retail Associate Part time
Buff City Soap Franchise
Fayetteville, AR
- Part-time
Added 2 mins ago
SM
Dunkin' Team Associate - Holyoke South St.
Salema Management
Holyoke, MA
- $15 to $16 USD / hour
As a Team Associate, you help keep the store running smoothly by delivering friendly, fast service and consistent product quality in a clean, high-energy setting. You'll work with your team…
Added 2 mins ago
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Dunkin' Store Management in Training (MIT) - Springfield - Cottage
Salema Management
Springfield, MA
- $16 to $18 USD / hour
Ensures an exceptional level of food, service, ambiance and overall customer and associate satisfaction
Added 2 mins ago
Pediatric Nurse Limited Term Surgical Medical PICU
CHS Children's Hospital and Health System, Inc.
Milwaukee, WI
- Nursing Process: applies principles of growth and development in obtaining assessment data; communicates in manner most appropriate for child and family; identifies and acts upon overt…
Added 2 mins ago
Mailroom & Customer Service Associate
Ricoh
Hazelwood, MO
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Added 2 mins ago
Sr MS Engineer
General Datatech, LP
Dallas, TX
…inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a…
Added 2 mins ago
M
Retail Sales Associate, Herald Square - Part Time
Macy's
New York, NY · NY
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
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Production Associate
Fullsight, LLC
Warrendale, PA
The Production Associate coordinates editorial and technical production across multiple content management projects, helping ensure deliverables meet quality, accuracy, and customer…
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Early Preschool Co Teacher
Care-O-World
Ayden, NC
- $10.65 to $15 USD / hour
Lead a teaching team to plan, implement, and assess student learning and development.
Added 2 mins ago
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Retail Housekeeping Associate, Herald Square - Part Time
Macy's
New York, NY · NY
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 2 mins ago
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Preschool Co Teacher
Care-O-World
Ayden, NC
- $11 to $15 USD / hour
Lead a teaching team to plan, implement, and assess student learning and development.
Added 2 mins ago
Seasonal Retail Merchandising Support Associate, Herald Square
Macy's
New York, NY · NY
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 2 mins ago
Retail Sales Associate
Best Buy
Odessa, TX
As a Retail Sales Associate, you’ll be the face of Best Buy for customers who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right…
Added 2 mins ago
Retail Sales Associate
Best Buy
Midland, TX
As a Retail Sales Associate, you’ll be the face of Best Buy for customers who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right…
Added 2 mins ago
HS
Homeland Security Program Analyst 2
Homeland Security and Emergency Services, Division of
Albany, NY
- $90,582 to $114,585 USD / year
Supporting the development of a Global/International security analysis process that produces relevant insights for the office.

Closed listing

Oak Restaurants

Restaurant General Manager

Phoenixville, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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