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Added 18 hours ago
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Dock Lead 2 / Full-Time / PM
Oak Harbor Freight Lines
Fresno, CA
- Full-time
Added 19 hours ago
Corporate Administration - Business Technology & Transformation Specialist
Oak Harbor Freight Lines
Auburn, WA
Added 1 day ago
Forklift Operator / Dock Worker / up to $29.30 per hr
Oak Harbor Freight Lines
Woodinville, WA
Added 1 day ago
Trucking Linehaul - Auditor
Oak Harbor Freight Lines
Boise, ID · Reno, NV · Las Vegas, NV · Phoenix, AZ · Salt Lake City, UT
Added 1 day ago
OH
Trailer Shop - Mechanic
Oak Harbor Freight Lines
Portland, OR
- $34.94 to $38.22 USD / hour
Added 3 days ago
OH
Journeyman Mechanic – Lead 3 – Swing Shift (3:00 PM–11:30 PM)
Oak Harbor Freight Lines
Reno, NV
- $38.22 to $42.6 USD / hour
Added 3 days ago
CDL-A Night Linehaul Driver – Drop & Hook
Oak Harbor Freight Lines
Fontana, CA
Added 3 days ago
OH
Forklift Operators / Dock Workers / Part-time / PM
Oak Harbor Freight Lines
Phoenix, AZ
- Part-time
Added 3 days ago
LTL Trucking Claims Specialist
Oak Harbor Freight Lines
Auburn, WA
Added 3 days ago
OH
Forklift Operator / Part Time
Oak Harbor Freight Lines
Medford, OR
- Part-time
Added 3 days ago
OH
Class A CDL Truck Driver / Nights / up to $0.79 cpm
Oak Harbor Freight Lines
Mount Vernon, WA
- $29.59 to $33.86 USD / hour
Added 3 days ago
OH
Forklift Operators / Dock Workers / Full-time / AM
Oak Harbor Freight Lines
Rodeo, CA
- Full-time
Added 3 days ago
OH
CDL-A Local P&D Driver – Home Daily
Oak Harbor Freight Lines
Fontana, CA
- Up to $34.41 USD / hour
Added 3 days ago
OH
Class A CDL Line Driver / Home Daily / Nights
Oak Harbor Freight Lines
Pasco, WA
- $29.95 to $33.86 USD / hour
Added 3 days ago
OH
Forklift Operators / Dock Workers / Part-time / AM
Oak Harbor Freight Lines
Phoenix, AZ
- Part-time
Added 3 days ago
Local Class A CDL Driver / up to $33.86 per hr
Oak Harbor Freight Lines
Lewiston, ID
Added 3 days ago
Class C Delivery Driver / $29.65 per hr
Oak Harbor Freight Lines
Lewiston, ID
Added 3 days ago
Operations Supervisor – LTL Freight | San Diego, CA
Oak Harbor Freight Lines
San Diego, CA
Added 3 days ago
Sales - Account Manager
Oak Harbor Freight Lines
Auburn, WA
Added 3 days ago
OH
Line Driver / Class A CDL Truck Driver / up to $0.79 cpm
Oak Harbor Freight Lines
Yakima, WA
- $29.95 to $33.86 USD / hour
Added 3 days ago
OH
Forklift Operator / Dock Worker / Part Time / PM
Oak Harbor Freight Lines
Chino, CA
- Part-time
Added 3 days ago
OH
CDL-A Local P&D Driver – Home Daily
Oak Harbor Freight Lines
Chino, CA
- Up to $34.41 USD / hour
Added 3 days ago
CDL-A Night Linehaul Driver – Night Driving!
Oak Harbor Freight Lines
Montebello, CA
Added 3 days ago
OH
Forklift Operator / Dock Worker / Part Time / PM
Oak Harbor Freight Lines
Patterson, CA
- Part-time
Added 3 days ago
CDL-A Night Linehaul Driver – Drop & Hook
Oak Harbor Freight Lines
Stockton, CA

Oak Harbor Freight Lines

Regional Customer Experience Supervisor

Phoenix, AZ, United States

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

Oak Harbor Freight Lines is an established, successful regional trucking company covering Washington, Oregon, Idaho, Nevada, Utah, Arizona & California. As a premier carrier offering superior service, we are always interested in exceptional people with excellent skills who strive to always achieve their best. Join us as a Regional Customer Experience Supervisor (RCES).

The RCES will oversee a team of customer experience team members to provide exceptional service for our customers. In this role, the RCES will lead and mentor the customer experience team to ensure high standards of service and customer satisfaction.

Essential Duties and Responsibilities:

Lead the team members to ensure customers receive a world class experience.
Identify training opportunities, assign appropriate training and/or provide training.
Handle escalated customer concerns to reach a positive resolution.
Work closely with operations leaders and sales to help resolve larger customer issues.
Provide weekly reporting to Director of Customer Experience on performance of team members for both phones and tickets.
Responsible for coaching, issuing discipline, and participating in the hiring process.
Responsible for onboarding and overseeing training for new employees.
Identify gaps in the customer experience and provide possible solutions.
Participate in the Oak Harbor University Leadership Training monthly.
Support Director of Customer Experience by handling other duties as assigned.
Travel is needed to support team members at other terminals (less than 10% travel is required).
General office duties and other duties as assigned.

Experience, Skills and Qualifications:

3+ years’ experience in a supervisor role required.
Minimum of 1 year of experience in the freight industry required, LTL is preferred.
Minimum of 3 years of customer service experience required.
Demonstrated expertise in leadership, teambuilding, and fostering strong interpersonal relationships.
Ability to influence and work across a variety of levels within an organization without official authority.
Excellent communication and negotiation skills.
Strong PC proficiency and experience using MS Office products.
Ability to travel to any location in the Oak Harbor footprint.
AS400 experience preferred but not required.
H.S. diploma or GED/equivalent required.

Benefits

Comprehensive medical, dental, and vision insurance with multiple plan options to fit your needs.
Employee-only coverage pays up to 2% of gross income.
Family coverage pays up to 4% of gross income.
401K – 100% match up to 5% of employee’s contribution.
H.S. diploma or GED/equivalent is required.

http://www.oakharborbenefits.com/full-time-regular-employees.html

Oak Harbor Freight Lines is an Equal Opportunity Employer

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More about this job

Skills

Customer experience
Customer service
Provide training
Sales
Coaching
Onboarding
Leadership
Cargo industry
Communication skills
Negotiation
Microsoft Office

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