Branch Supervisor - Long Beach

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Build Relationships. Build Futures. Build Your Career.

At Orange County’s Federal Credit Union (OCFCU), banking is personal - always has been. For more than 85 years, we’ve helped our members reach life’s milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we’re proud of where we’ve come from - and excited about where we’re going next. Our people-first philosophy isn’t just a tagline. It’s why we’ve been named #1 Credit Union by the Orange County Register for or the past three years in a row! We’re also honored with workplace satisfaction - driven directly by employee voices. When you join OCFCU, you’re joining a workplace where people genuinely enjoy coming to work and feel empowered to do meaningful, impactful work every day. Are You the Leader We’re Looking For?

• Do you thrive on building and inspiring high-performing teams?
• Are you passionate about delivering wow-worthy service and driving results?
• Do you enjoy connecting with your community and making a difference?

Examples of What You’ll Do:

• Relate favorably with members (external and internal) in all encounters, conveying information and communicating with Mutual Respect in such a manner that results in new account relationships and referrals.
• Use sound judgment, analyzes and resolves issues, determining appropriate action to be taken and leads associates in the resolution, and insuring Member satisfaction.
• Meet/exceed all individual & branch sales and referral goals, and encourages and coaches others to achieve their sales and referral goals.
• Oversee branch operations and ensuring compliance regulations are adhered to. Use innovations when analyzing current practices and makes recommendations, that improve efficiencies.
• Assist with the recruitment, selection, development, and training of the staff to achieve department and credit union goals and objectives.
• Provide ongoing feedback to associates. Schedules regular coaching session and one-on- one meetings with each team member.
• Evaluate work performance of associates through timely and regularly scheduled reviews. Uses on-the-spot coaching and feedback. Assigns training modules, and available workshops that will contribute to the personal and professional development of Associates.
• Rewards and gives recognition frequently to deserving associates. Recommends promotions, salary adjustments and conducts corrective actions, including terminations, as needed; and effectively handles other associate related issues.
• Represent the Credit Union in a professional manner at every encounter, including business development and networking opportunities.
• Organize and conduct regular department meetings.

Qualifications:

• 4+ years in sales/customer service and branch operations within the banking or credit union branch environment.
• 2+ years managing the performance of four or more employees with proven coaching and development success.
• 1+ years developing business relationships and engaging in community involvement preferred.

What We Offer:

• Final offers based on qualifications, experience, and internal equity. The hourly pay range for the Branch Supervisor role is $30.00 - 34.00.
• Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
• 401(k) with up to 6% employer matching dollar for dollar!
• Annual discretionary bonus & performance merit increases
• Educational grants up to $1,000
• 13 vacation days/year (increases with tenure)
• 7 sick days/year
• Paid holidays

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.