Volunteer Engagement Coordinator

JOB DESCRIPTION

Volunteer Engagement Coordinator Location: New York, NY New York Common Pantry is one of the city’s largest food pantries, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization, experiencing rapid growth and expansion at this time. NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve. Volunteers provide crucial daily operational support to assist in fulfilling NYCP’s mission. This past year, over 13,000 volunteers contributed more than 48,800 hours. As a member of the Development team, the Volunteer Engagement Coordinator will be primarily located at the East Harlem Choice Pantry at 8 East 109th Street but will be required to work at the Choice Pantry Bronx at 1290 Hoe Avenue as needed and in coordination with the Manager. Core duties include recruiting and scheduling volunteers, recording data in Volunteer Hub, as well as onboarding, welcoming, and orienting volunteers to NYCP programs. The Volunteer Engagement Coordinator will report to the Volunteer Engagement Manager at 8 East 109th, New York, NY 10029. The schedule for this position is Tuesday through Saturday, 8:30 AM-4:30 PM, with a 1-hour unpaid lunch. This is a Full-Time position, 35 hours a week, non-exempt. This position requires five days per week in the office and travel to our Bronx locations. Occasional evening and weekend work may also be required to support special programs, events, and other organizational needs.

Responsibilities:

• Welcome, orient, and support volunteers, ensuring they are properly checked in and connected with their assigned programs, activities, and site teams.
• Support all aspects of NYCP’s volunteer program, including recruitment, scheduling, registration, onboarding, training, engagement, and recognition of over 2,000 unique volunteers annually.
• Execute and advance initiatives to optimize the volunteer journey, including recruitment, registration, onboarding, experiences, satisfaction, and retention.
• Collaborate with the Food Programs and Operations teams to ensure effective volunteer integration, coordination, and support across all sites and services.
• Serve as the first point of contact with volunteers; regularly monitor volunteer email accounts and respond to volunteer program inquiries on a timely basis.
• Screen volunteer applications, coordinate and confirm volunteer assignments with the Volunteer Engagement Manager.
• Maintain the volunteer calendar, ensuring schedules, assignments, and program information are accurate and up-to-date.
• Represent NYCP at public events, community forums, and networking opportunities to promote the organization and its volunteer program.
• Conduct outreach to local schools, churches, and community organizations to raise awareness and recruit new volunteers.
• Build partnerships within the local communities of East Harlem and the South Bronx to raise awareness and to secure volunteers from local schools, churches, and community organizations.
• Support all aspects of volunteer recognition and appreciation.
• Coordinate with New York Cares on volunteer recruitment.
• Maintain accurate volunteer records, track volunteer hours and program impact data, and prepare weekly and monthly reports to support program evaluation.
• Other responsibilities as assigned.

Qualifications:

• A bachelor's degree is preferred.
• A minimum of three (3) years of customer service experience is required. Experience working with volunteers is a plus.
• Commitment to helping the communities in need and to NYCP’s work and mission.
• Proficient with volunteer management software like Better Impact/Volunteerhub or other CRMs.
• Solid computer literacy and general administrative/clerical skills.
• Proficient with Microsoft Office Suite and Google Drive.
• Professional written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Excellent communicator, detail-oriented, and organized.
• Cultural sensitivity and respect when serving diverse communities.
• Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.
• Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.
• Travel between multiple job locations.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time. New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law. Pay: $27.47 - $32.97/hour, commensurate with experience

Benefits

• Paid Holidays
• Paid Time Off, including Vacation, Personal, and Sick
• Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance
• Limited Purpose and dependent care FSA
• 403(b) Retirement Account
• Employer-Paid Life Insurance and Long-Term Disability
• Voluntary Life Insurance
• Voluntary Pet Insurance
• Pre-tax Transit Benefits