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Added 1 min ago
AI Software Engineer - Calendar Intelligence
Apple
Cupertino, CA
…would be a good time for something new. We're looking for an engineer to help answer those questions, on device and privately, for billions of people. The right person has strong machine…
Added 7 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Boise, ID
…advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries,…
Added 9 mins ago
Firmware Engineer - Protection Systems Platforms
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
…colleagues who are passionate about developing hard real-time systems in critical…
Added 10 mins ago
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Senior Water/Wastewater Associate
USA Thornton Tomasetti, Inc.
NY
- $130,000 to $175,000 USD / year
…role requires solid technical experience in water/wastewater systems and ability to cooperate effectively with our team of mechanical, electrical, plumbing, chemical, process, and…
Added 10 mins ago
E
Electrical Failure Analysis Engineer
Eurofins
Sunnyvale, CA
- $100,000 to $140,000 USD / year
Eurofins EAG Laboratories is seeking a Senior Engineer to lead hands-on investigations of electronic components, packages, and systems. You will work directly in the lab owning electrical…
Added 11 mins ago
Back-End Engineer
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We are looking for a talented Back-End Software Engineer to join our on-site engineering team in Miami.
Added 12 mins ago
Senior Software Engineer, Frontend
Brex
NY · San Francisco, CA · Seattle, WA
Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We…
Added 17 mins ago
Senior Software Engineer | Rocky Program
The Boeing Company
Albuquerque, NM
The Boeing Company has an exciting opportunity for a Senior Software Engineer to support the Space Mission Systems (SMS) Rapid Space Capabilities (RSC) portfolio, focused on the Rocky…
Added 17 mins ago
Software Engineer (Experienced or Senior)
The Boeing Company
Albuquerque, NM
The Boeing Company has an exciting opportunity for a Software Engineer to support the Space Mission Systems (SMS) Rapid Space Capabilities (RSC) portfolio, focused on the Rocky program in…
Added 17 mins ago
Cleared Experienced RD Systems Engineer - ISA Data Management Lead, Onsite
Sandia National Laboratories
Albuquerque, NM
The opportunity exists for an experienced R&D Systems Engineer to lead Integrated Surety Architectures (ISA) data management activities. The ISA program has qualified multiple systems in…
Added 17 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Santa Fe, NM
…advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries,…
Added 17 mins ago
Software Systems Engineer - Software Test Engineer for High Confidence System Environments, Onsite
Sandia National Laboratories
Albuquerque, NM
…nation's nuclear deterrent? We are seeking a motivated software systems engineer interested in specializing in software system VV&I including test and qualification…
Added 17 mins ago
Senior/Principal Software Systems Engineer - Software Test Engineer for High Confidence System Environments, Onsite
Sandia National Laboratories
Albuquerque, NM
…nation's nuclear deterrent? We are seeking a motivated software systems engineer interested in specializing in software system VV&I including test and qualification…
Added 20 mins ago
Automated Test Engineer - Onsite in Annapolis Jct, MD - TS/SCI & Full Scope Polygraph
Booker DiMaio, LLC
Annapolis Junction, MD
We have an immediate need for an Automated Test Engineer to ensure the quality, reliability, and performance of the RAD system. The ideal candidate is detail-oriented, passionate about…
Added 23 mins ago
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EverHealth - Software Engineer
Evercommerce
Remote, United States
- $130,000 to $160,000 USD / year
As a Software Engineer III, you will be a hands-on engineer on a small, nimble team building EverHealth’s AI-enabled RCM platform end to end. Zoomed in, that means the worklist where…
Added 24 mins ago
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Senior Software Engineer (AI-Assisted Development)
Nathan Kunes Inc
San Diego, CA
- $110,000 to $140,000 USD / year
The Senior Software Engineer will help to aid in next generation tools and systems development. This is an exciting position that will have you developing web-based applications that…
Added 25 mins ago
BA
Maintenance Engineer III - PRN/Part Time
Bay Area Hospital District
United States
- Part-time
At least four (4) years’ experience in hospital maintenance or related industry as a maintenance engineer.
Added 26 mins ago
Experienced Aerospace Safety Engineer
The Boeing Company
Mesa, AZ
The Attack program is looking for an experienced System Safety Engineer that can assess hazards across a broad range of Subsystems including Airframe, Electrical, Mechanical and Software.…
Added 26 mins ago
Senior Aerospace Safety Engineer
The Boeing Company
Long Beach, CA
The System Safety Engineer’s responsibilities will include conducting thorough safety analyses at the airplane and system level across various engineering disciplines. This role entails…
Added 26 mins ago
Experienced Aerospace Safety Engineer
The Boeing Company
Long Beach, CA
The System Safety Engineer’s responsibilities will include conducting thorough safety analyses at the airplane and system level across various engineering disciplines. This role entails…
Added 28 mins ago
AI & Cloud Integration Engineer
Ericsson
Plano
Join Ericsson as an AI & Cloud Integration Engineer and take a meaningful step forward in your engineering career. In this role, you will solve real customer challenges spanning networks,…
Added 31 mins ago
Manufacturing Engineer I (Onsite - Puerto Rico)
RTX
United States
Collins Aerospace is seeking a Manufacturing Engineer I to support New Product Introduction (NPI) activities within our aerospace manufacturing operations. In this role, you will help…
Added 34 mins ago
Engineer senior, SRE - ST
Starbucks Coffee Company
TN
As the senior Site Reliability Engineer you will ensure the reliability, availability, and performance of critical Starbucks technology platforms. You will design and put in place…
Added 38 mins ago
IT Support Engineer
Nuix
Pittsburgh
The IT Support Engineer is responsible for providing technical assistance and support to end users for desktops, laptops, peripherals and software applications. The role involves…
Added 41 mins ago
VV
FPGA I ASIC Hardware Engineer
Veracity Ventures Inc.
Cincinnati, OH
- $130,000 to $150,000 USD / year
The ideal candidate is an electrical or hardware engineer with strong FPGA and digital logic design experience, particularly in Verilog HDL. They should understand embedded hardware and…

Nuix

IT Support Engineer

Pittsburgh, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

Role Overview:

The IT Support Engineer is responsible for providing technical assistance and support to end users for desktops, laptops, peripherals and software applications. The role involves diagnosing, resolving and documenting IT incidents, as well as assisting with the setup, configuration and maintenance of computer systems. You will also help people at Nuix get started with AI tools, build their confidence and find practical ways to use AI in their day-to-day work. The IT Support Engineer reports to the IT Support Manager and plays a crucial role in ensuring the smooth operation of end-user computing environments.

Location:

This is a hybrid role based in our Pittsburgh, Pennsylvania office. You are required to be in the office 4 days per week. On any days you work remotely, you must be able to come onsite when needed, for example to help resolve an issue or problem. You are expected to plan your week around the needs of the office. If there is an event or other office need on a given day, such as a Friday, you will be in the office and not working from home, even if that is usually your remote day. You may also be asked to travel domestically and internationally if required.

Key Responsibilities

End-User Support

Provide timely and effective technical support to end users, responding to and resolving IT incidents and service requests
Manage the IT support ticket queue using ServiceNow or Jira Service Management, including triaging, prioritizing, assigning and resolving tickets within agreed service levels and keeping requesters updated
Install, configure and maintain hardware, software and peripherals, ensuring compatibility and optimal performance
Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, scanners and other end-user devices
Set up and deploy new desktops, laptops and software applications for end users
Manage onboarding and offboarding requests, including preparing, issuing and collecting devices and accessories
Provide on-site support of office facilities, including meeting rooms, AV equipment, network infrastructure and local workstations
Collaborate with other IT teams to escalate and resolve complex technical issues
Maintain accurate records of IT incidents and service requests, tracking progress and resolution status in the IT service management system
Educate end users on IT best practices, procedures and self-help tools to improve their overall computing experience
Follow standard operating procedures (SOPs) and adhere to IT policies for incident management and service delivery
Keep up to date with the latest hardware, software and security updates to support a secure computing environment
Participate in IT projects related to desktop infrastructure upgrades, migrations and rollouts
Proactively identify opportunities for process improvements and contribute to the overall efficiency of the IT support function

AI Enablement

Be a first point of contact for staff questions about approved AI tools such as Claude, helping people get started and get unstuck
Support access and onboarding for AI tools, including account setup, sign in and license issues, and basic troubleshooting
Contribute to guides, FAQs, example prompts and knowledge articles that make AI easy to pick up, and help run short training sessions or drop-in help
Use AI tools to improve IT support itself, for example summarizing tickets, drafting knowledge articles and building simple scripts, always with review and in line with company policy
Follow data protection, security and acceptable use guidance for AI, and raise risks or misuse with senior engineers

Skills, Knowledge and Expertise

Bachelor's degree in computer science or related field, or relevant experience
Strong technical proficiency in diagnosing and resolving hardware and software issues for Windows and Mac platforms
Knowledge of desktop operating systems (for example Windows 11 and macOS) and common productivity applications (for example Microsoft 365 and Adobe)
Familiarity with desktop management tools, remote support and IT service management
Hands-on experience using AI tools such as Claude or Microsoft Copilot, and real enthusiasm for helping other people use them well
Excellent problem-solving and analytical skills, with a detail-oriented approach to issue resolution
Strong communication and customer service skills, including the ability to explain technical and AI topics clearly to people at all levels of the organization
Availability to work onsite in our Pittsburgh office 4 to 5 days per week
Ability to come onsite on remote days when needed, for example to respond to an issue or problem
Ability to plan your week around office needs, such as events or busy periods, and be in the office rather than working from home when the business needs you there
Ability to work independently and prioritize tasks in a fast-paced environment
Ability to travel domestically and internationally if required

Desired Expertise:

Experience working in a Managed Service Provider (MSP) environment, including supporting multiple clients, working to SLAs and managing competing priorities
Experience with Jamf managing macOS devices
Experience with Cisco Meraki, including the Meraki Dashboard for wireless, switching and security appliances
Experience driving adoption of new tools or technology, such as running training sessions, building guides or supporting champions and early adopters
Experience using AI to automate or speed up work, such as writing scripts, summarizing information or drafting documentation
Understanding of safe and responsible AI use, including data protection and not sharing confidential or personal data with unapproved tools

About NUIX Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

TAKE OWNERSHIP
RESILIENT
UNAFRAID
TEAM NUIX
HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

**Nuix is an Equal Opportunity Employer** Love the role, but not the right fit for you? Know someone that might be awesome for this role? We're always looking for talented people who want to make a real impact. If you refer someone and we successfully hire them, you'll receive a $1,000 gift card. Send referrals to recruitment@nuix.com or message us on LinkedIn. T's & C's apply.

To all recruitment agencies: Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.

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More about this job

Skills

Support managers
Technical support
ServiceNow
Jira
Prioritization
Troubleshoot
IT service management
Adhere to standard procedures
Data protection
Computer science
Microsoft Windows
Apple macOS
Microsoft 365
Problem solving
Analytical skills
Communication skills
Customer service
Work independently

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