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Added 1 min ago
SDC BCMT Back End Engineer---Manager----Charlotte
EY
Charlotte, NC
As a Technology Service Delivery Manager, you’ll be based in our Service Delivery Center, which is made up of high-performing US-based colleagues who work closely with our experienced…
Added 3 mins ago
SL
Senior Data Engineer, Back End Systems (Remote)
ServiceMac, LLC
Remote, United States
- $121,980 to $130,525 USD / year
…mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that…
Added 3 mins ago
Early Career Professional: Services Sales Support Specialist
Ericsson
Plano
Early Career Professionals, ready to turn your curiosity into real-world impact? Join Ericsson’s Cognitive Network Solutions team in Plano, Texas, as a Services Sales Support Specialist.…
Added 5 mins ago
Principal Engineer-Marketing
Microchip - USA
Chandler, AZ
…challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth…
Added 5 mins ago
ASIC Design Engineer
Microchip - USA
CA
In this role, you will define advanced technical direction, architectures, methodologies, and reusable solutions within an approved domain, partner with relevant technical and business…
Added 5 mins ago
Lead Site Reliability Engineer
Humana Inc.
Louisville, KY
The Lead Site Reliability Engineer coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of…
Added 6 mins ago
Facilities Support Coordinator
ABEC Inc
Wilson, NC
…value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to…
Added 9 mins ago
Engineer senior, SRE - ST
Starbucks Coffee Company
TN
As the senior Site Reliability Engineer you will ensure the reliability, availability, and performance of critical Starbucks technology platforms. You will design and put in place…
Added 10 mins ago
Engineer 3
Renaissance Las Vegas Hotel
Las Vegas, NV
The Engineer, Level 3 is responsible for performing skilled repairs to the building and equipment and to maintain the best possible condition at all times with the least amount of…
Added 10 mins ago
GV
GE Vernova - Energy Optimization Software Engineer Intern - Summer 2027
GE Vernova
Bellevue, WA
- $21 to $36 USD / hour
Focus areas for this internship will be in Grid – Software Solutions within Services and Engineering functions. In this position, the interns will work on solving interesting problems…
Added 13 mins ago
IT Support Engineer
Nuix
Pittsburgh
…make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our…
Added 14 mins ago
Insurance Product Forward Deployed Engineer – Products & Platforms
Deloitte US
Arlington Heights, IL · Atlanta, GA · Austin, TX · Baltimore, MD · Bellevue, WA · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Davenport, IA · Dayton, OH · Denver, CO · Des Moines, IA · Detroit, MI · Fort Worth, TX · Fresno, CA · Ft. Lauderdale, FL · Gilbert, AZ · Grand Rapids, MI · Hartford, CT · Hermitage, TN · Honolulu, HI · Houston, TX · Huntsville, AL · Indianapolis, IN · Inglewood, CA · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Lansing, MI · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Midland, MI · Milwaukee, WI · Minneapolis, MN · Monterey, CA · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Omaha, NE · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Washington, DC · Westlake, TX · Wichita, KS · Williamsville, NY
We are looking for a highly skilled and client-facing Forward Deployed Engineer (FDE) to sit at the intersection of engineering excellence and customer partnership. In this role, you will…
Added 17 mins ago
Senior AI Engineer
ModernaTX, Inc.
Cambridge, MA
Moderna is seeking a Senior AI Engineer to lead the design, development, and operation of AI applications for Supply Chain and enterprise Digital. This is a senior individual contributor…
Added 18 mins ago
Senior Software Technical Support Team Member
GD Information Technology, Inc.
United States
…Technical Support Team Member supporting the United States Postal Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding…
Added 20 mins ago
A
Test Engineer
Actalent
South San Francisco, CA
- $60 to $100 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 24 mins ago
O
Process Consultant
OpenTent
Denver, CO
- $90,000 to $115,000 USD / year
…clients need into clear, buildable work for a team of Salesforce Solutions Engineers: you map how clients work today, lead requirements gathering, write user stories with real acceptance…
Added 29 mins ago
Senior Environmental Project Manager, Regulatory Compliance
Terracon
Midvale, UT · Boise, ID
…is due to valued employees exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon’s vision of “Together, we are…
Added 29 mins ago
FPGA Electrical Engineer III
Honeybee Robotics, LLC
Los Angeles, CA
Honeybee Robotics' Exploration Systems division is seeking an Electrical Engineer specializing in Field Programmable Gate Arrays (FPGAs). In this role you will be interfacing with…
Added 30 mins ago
Platform Engineer
Ebates Performance Marketing, Inc.
San Mateo, CA
Acts as the embedded, forward-deployed engineer for AI tooling: finds slow or manual points in a squad's dev lifecycle, closes them with AI-powered solutions, and champions AI coding…
Added 36 mins ago
IA
Quality Assurance Engineer II
Inductive Automation LLC
Folsom, CA
- $115,000 to $125,000 USD / year
The Quality Assurance Engineer II develops and executes tests for all aspects of Ignition. Under the guidance of a Quality Assurance Group Manager, they are responsible for developing,…
Added 38 mins ago
Senior AI Engineer, Finance AI & Automation
BMO Bank N.A.
Chicago, IL
BMO is hiring a Senior AI Engineer to design, build and run production-grade AI solutions across Finance. You will own solutions end to end:
Added 41 mins ago
Test Engineer II
Sierra Nevada Company, LLC
Southern Pines, NC
…championing and protecting explorers and heroes! As a Test Engineer II, you will play a crucial role in developing and executing complex test plans and procedures for various aerospace and…
Added 41 mins ago
Test Engineer II
Sierra Nevada Company, LLC
Southern Pines, NC
…championing and protecting explorers and heroes! As a Test Engineer II, you will play a crucial role in developing and executing complex test plans and procedures for various aerospace and…
Added 41 mins ago
Systems Engineer I/II - Network
Novo Nordisk
Clayton, NC
Bachelor's Degree in related field or equivalent combination of education & experience required
Added 41 mins ago
Sr. Technical Marketing Engineer
NetApp
Morrisville, NC
The CI Solutions team builds, validates, and launches NetApp data management, hybrid cloud, FlexPod, and next-generation AI infrastructure solutions. This role serves as a technical leader…

Nuix

IT Support Engineer

Pittsburgh, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

Role Overview:

The IT Support Engineer is responsible for providing technical assistance and support to end users for desktops, laptops, peripherals and software applications. The role involves diagnosing, resolving and documenting IT incidents, as well as assisting with the setup, configuration and maintenance of computer systems. You will also help people at Nuix get started with AI tools, build their confidence and find practical ways to use AI in their day-to-day work. The IT Support Engineer reports to the IT Support Manager and plays a crucial role in ensuring the smooth operation of end-user computing environments.

Location:

This is a hybrid role based in our Pittsburgh, Pennsylvania office. You are required to be in the office 4 days per week. On any days you work remotely, you must be able to come onsite when needed, for example to help resolve an issue or problem. You are expected to plan your week around the needs of the office. If there is an event or other office need on a given day, such as a Friday, you will be in the office and not working from home, even if that is usually your remote day. You may also be asked to travel domestically and internationally if required.

Key Responsibilities

End-User Support

Provide timely and effective technical support to end users, responding to and resolving IT incidents and service requests
Manage the IT support ticket queue using ServiceNow or Jira Service Management, including triaging, prioritizing, assigning and resolving tickets within agreed service levels and keeping requesters updated
Install, configure and maintain hardware, software and peripherals, ensuring compatibility and optimal performance
Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, scanners and other end-user devices
Set up and deploy new desktops, laptops and software applications for end users
Manage onboarding and offboarding requests, including preparing, issuing and collecting devices and accessories
Provide on-site support of office facilities, including meeting rooms, AV equipment, network infrastructure and local workstations
Collaborate with other IT teams to escalate and resolve complex technical issues
Maintain accurate records of IT incidents and service requests, tracking progress and resolution status in the IT service management system
Educate end users on IT best practices, procedures and self-help tools to improve their overall computing experience
Follow standard operating procedures (SOPs) and adhere to IT policies for incident management and service delivery
Keep up to date with the latest hardware, software and security updates to support a secure computing environment
Participate in IT projects related to desktop infrastructure upgrades, migrations and rollouts
Proactively identify opportunities for process improvements and contribute to the overall efficiency of the IT support function

AI Enablement

Be a first point of contact for staff questions about approved AI tools such as Claude, helping people get started and get unstuck
Support access and onboarding for AI tools, including account setup, sign in and license issues, and basic troubleshooting
Contribute to guides, FAQs, example prompts and knowledge articles that make AI easy to pick up, and help run short training sessions or drop-in help
Use AI tools to improve IT support itself, for example summarizing tickets, drafting knowledge articles and building simple scripts, always with review and in line with company policy
Follow data protection, security and acceptable use guidance for AI, and raise risks or misuse with senior engineers

Skills, Knowledge and Expertise

Bachelor's degree in computer science or related field, or relevant experience
Strong technical proficiency in diagnosing and resolving hardware and software issues for Windows and Mac platforms
Knowledge of desktop operating systems (for example Windows 11 and macOS) and common productivity applications (for example Microsoft 365 and Adobe)
Familiarity with desktop management tools, remote support and IT service management
Hands-on experience using AI tools such as Claude or Microsoft Copilot, and real enthusiasm for helping other people use them well
Excellent problem-solving and analytical skills, with a detail-oriented approach to issue resolution
Strong communication and customer service skills, including the ability to explain technical and AI topics clearly to people at all levels of the organization
Availability to work onsite in our Pittsburgh office 4 to 5 days per week
Ability to come onsite on remote days when needed, for example to respond to an issue or problem
Ability to plan your week around office needs, such as events or busy periods, and be in the office rather than working from home when the business needs you there
Ability to work independently and prioritize tasks in a fast-paced environment
Ability to travel domestically and internationally if required

Desired Expertise:

Experience working in a Managed Service Provider (MSP) environment, including supporting multiple clients, working to SLAs and managing competing priorities
Experience with Jamf managing macOS devices
Experience with Cisco Meraki, including the Meraki Dashboard for wireless, switching and security appliances
Experience driving adoption of new tools or technology, such as running training sessions, building guides or supporting champions and early adopters
Experience using AI to automate or speed up work, such as writing scripts, summarizing information or drafting documentation
Understanding of safe and responsible AI use, including data protection and not sharing confidential or personal data with unapproved tools

About NUIX Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

TAKE OWNERSHIP
RESILIENT
UNAFRAID
TEAM NUIX
HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

**Nuix is an Equal Opportunity Employer** Love the role, but not the right fit for you? Know someone that might be awesome for this role? We're always looking for talented people who want to make a real impact. If you refer someone and we successfully hire them, you'll receive a $1,000 gift card. Send referrals to recruitment@nuix.com or message us on LinkedIn. T's & C's apply.

To all recruitment agencies: Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.

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More about this job

Skills

Support managers
Technical support
ServiceNow
Jira
Prioritization
Troubleshoot
IT service management
Adhere to standard procedures
Data protection
Computer science
Microsoft Windows
Apple macOS
Microsoft 365
Problem solving
Analytical skills
Communication skills
Customer service
Work independently

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