Sales Associate II

Job Details

Division: Nucor Data Systems

Location: Madison, IN

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.

Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.

Basic Job Functions:

The Customer Service Representative serves as a primary point of contact between Nucor Data Systems and its customers, delivering responsive, accurate, and professional support. This position prepares quotations, processes customer orders, coordinates with internal departments, and resolves customer inquiries to support timely order fulfillment and a positive customer experience.

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Job Description

• Respond to customer inquiries by telephone and email regarding products, services, order status, pricing, and account information.
• Prepare, update, and communicate customer quotations, including pricing, estimated costs, and anticipated delivery dates.
• Accurately enter and maintain sales orders in company systems using approved quotations and customer requirements.
• Assist customers with order placement, changes, cancellations, returns, credits, and billing questions in accordance with company procedures.
• Investigate and resolve customer concerns by identifying issues, coordinating corrective actions, and following up through resolution.
• Coordinate with sales, production, shipping, accounting, and other departments to communicate order requirements and delivery expectations.
• Maintain accurate customer records, quotations, order details, and related correspondence.
• Identify opportunities to provide additional product or service information that supports customer needs.
• Prioritize multiple requests in a fast-paced, high-volume environment while maintaining accuracy and professionalism.
• Support team goals and continuous improvement efforts; perform other related duties as assigned by supervision.

Minimum Qualifications:

• High School Diploma GED, and/or related exerience.
• 1 year of customer service experience.
• Basic computer proficiency, including Microsoft Office and web-based business applications.
• Strong verbal and written communication, organizational, and time-management skills.
• Ability to manage multiple priorities, maintain accurate records, and work effectively under deadlines.
• Ability to work independently with direction and collaboratively across departments.

Preferred Qualifications:

• 5+ years of experience in customer service or related field
• Bilingual English/ Spanish, preferred
• Experience in inside sales, manufacturing customer service, or order management.
• Experience preparing customer quotations, entering sales orders, and coordinating delivery dates.
• Experience using customer relationship management (CRM), enterprise resource planning (ERP), or similar order-entry systems.

Nucor is an Equal Opportunity Employer and a drug-free workplace