Jobs in the United States

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Added 1 min ago
MC
Supervisor, Global Operations
McDonald's Corporation
Chicago, IL
- $80,238 to $100,298 USD / year
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald…
Added 1 min ago
Manager Financial Planning and Analysis
Abbott Laboratories
Lake Forest, IL
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 1 min ago
Principal Data Engineer
Abbott Laboratories
Madison, WI
Own the technical outcome of assigned cross-domain initiatives from initial ambiguity through production and lifecycle support.
Added 2 mins ago
SC
Corporate Dining - Barista/Cashier
Seattle Children's Hospital
Seattle, WA · Bellevue, WA
- $21.3 to $31.09 USD / hour
Perform a variety of food service support activities as delegated by supervisor or lead including but not limited to: production support, formula preparation, meal and snack assembly,…
Added 2 mins ago
Senior Manager, Program Delivery
OCLC, Inc.
Dublin, OH
The Senior Manager, Program Delivery leads a team of Senior Delivery Managers and Delivery Managers and is accountable for the successful delivery of a portfolio of strategic projects and…
Added 3 mins ago
Regional Junior Sales Account Manager
Bimbo Bakeries USA
Boston
…$86,600 Comprehensive Benefits Package Vehicle Reimbursement Program Annual Bonus Eligibility 401k & Company Match On the Job Training with Advancement Opportunities The posted salary range…
Added 3 mins ago
Regional Junior Sales Account Manager
Bimbo Bakeries USA
Dallas
…$86,600 Comprehensive Benefits Package Vehicle Reimbursement Program Annual Bonus Eligibility 401k & Company Match On the Job Training with Advancement Opportunities The posted salary range…
Added 3 mins ago
Regional Junior Sales Account Manager
Bimbo Bakeries USA
Chicago
…$86,600 Comprehensive Benefits Package Vehicle Reimbursement Program Annual Bonus Eligibility 401k & Company Match On the Job Training with Advancement Opportunities The posted salary range…
Added 3 mins ago
Regional Junior Sales Account Manager
Bimbo Bakeries USA
Los Angeles
…$86,600 Comprehensive Benefits Package Vehicle Reimbursement Program Annual Bonus Eligibility 401k & Company Match On the Job Training with Advancement Opportunities The posted salary range…
Added 4 mins ago
Manager, Customer Marketing
FranConnect, LLC
Remote, United States
…customer stories, campaign assets, and launch content, and support executive bylines and presentations. You will coordinate content contractors and work with a PR partner as needed, using…
Added 6 mins ago
Senior Staff Software Engineer
Nubank
Palo Alto, CA · Virginia, VA · Miami, FL
This is a hybrid role, requiring attendance in the office 3 days per week
Added 7 mins ago
Therapy Success Mentor
Elara Caring
Dallas, TX
…delivering unparalleled care, we're launching our new grad program and need a Therapy Success Mentor with commitment and compassion to help lead the way. Is this your opportunity? Apply…
Added 7 mins ago
SS
Senior Program Manager
Stellant Systems
Torrance, CA
- $135,000 to $155,000 USD / year
Lead sales and program management support for multiple programs and customers
Added 7 mins ago
SS
Program Manager
Stellant Systems
Torrance, CA
- $120,000 to $140,000 USD / year
Lead sales and program management support for multiple programs and customers
Added 7 mins ago
SS
Program Manager
Stellant Systems
Torrance, CA
- $120,000 to $140,000 USD / year
Lead sales and program management support for multiple programs and customers
Added 7 mins ago
AVP, Disaster Recovery
LPL Financial Corp
United States
Lead the design, development, implementation, and continuous improvement of LPL Financial's enterprise disaster recovery program and strategy.
Added 7 mins ago
Clinical Nurse B-Inpatient-Adolescents & Neurology. FT NOC
Loma Linda
Loma Linda, CA
Licensures and Certifications: Active California Registered Nurse (RN) license required
Added 7 mins ago
Therapy Success Mentor
Jordan Health Care, Inc.
Dallas, TX
…delivering unparalleled care, we're launching our new grad program and need a Therapy Success Mentor with commitment and compassion to help lead the way. Is this your opportunity? Apply…
Added 8 mins ago
Lifestyle Director
Manor Lake Ellijay
Ellijay, GA
Must have a valid driver license and clean driving record
Added 8 mins ago
Resident Assistant AL 2
Brightview Senior Living, LLC
Cockeysville, MD
Use your compassion to provide warm, engaging personal care services, support and companionship.
Added 8 mins ago
BS
Certified Nursing Assistant (CNA) Memory Care
Brightview Senior Living, LLC
Nottingham, MD
- $20 to $23 USD / hour
Use your compassion to provide warm, engaging personal care services, support and companionship.
Added 8 mins ago
BS
Activity Director
Brightview Senior Living, LLC
Mt . Laurel, NJ
- $60,000 to $70,000 USD / year
You will also monitor trends and new developments in senior living and related fields and will support the development and execution of robust, varied, and meaningful programs. In addition,…
Added 8 mins ago
BS
CNA/ CHHA Enhanced Care
Brightview Senior Living, LLC
Arlington, MA
- $20.5 to $23.5 USD / hour
Use your compassion to provide warm, engaging personal care services, support and companionship.
Added 8 mins ago
BS
Home Health Aide- Memory Care
Brightview Senior Living, LLC
Sayville, NY
- $21.75 to $25 USD / hour
Use your compassion to provide warm, engaging personal care services, support and companionship.
Added 8 mins ago
Demand Planner, Supply Chain, Personal Health (Stamford, CT)
Philips
Stamford, Connecticut, United States, CT
For our office-based teams, this means working in-person at least 3 days per week · For this position, you must reside in or within commuting distance to Stamford, CT

NTT DATA

Team Lead, DC Field Operations

TX, United States

$26 to $34 USD / hour

Apply on careers.nttdata.com About employer

Applications open in a new tab.

Job details

Pay: $26 to $34 USD / hour
Posting language: English
Posted: Nov 11, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Senior Team Lead, IT Data Centre Operations is an entry level management role, responsible for collaborating to set standards and ensures the delivery of services to clients for a 24 x 7 x 365, Network Operations Centre that provides remote level I and level II technical support to users worldwide.

This role is responsible for the daily monitoring and administration of the NOC and associated team(s), including tier 1 support, client service order ticketing from voicemail, mail, monitored services platform, technician daily / monthly reporting.

This entry level people management role is responsible the day-to-day operations of their team(s) and provides guidance and mentorship, whilst fostering a collaborative and high-performing work environment.

Key responsibilities:

Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC teams and facilitates cross-training and peer mentoring.
Ensures approved policies, standards and procedures are followed in the NOC.
Operates as any lower-level NOC Technician; responsible for assuming the workload and shift requirements for personnel if required.
Manage scheduling for Network Operations teams.
Oversees and monitors the performance of assigned computing systems through subordinates; ensures systems are managed to client SLA requirements.
Manages and communicates incidents impacting SLAs.
Responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
Maintains, develops and improves reporting capabilities in the NOC; makes regular reports to management on compliance with SLA objectives.
Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and Client needs.
Leads, contributes to, and provides technical QA for outage post mortem analysis.
Leads and participates in technical troubleshooting calls.
Provides technical QA and review of documentation provided to the NOC and IT Operations to ensure accuracy and ongoing applicability.
Ensures the quality and ongoing capability of delivery of remote hands and eyes services across multiple geographies.
Manages client operational calls and runs critical incident calls.

To thrive in this role, you need to have:

A good understanding of the principles of service support as defined in the ITIL framework.
Working knowledge of enterprise ticketing systems.
Knowledge of Managed Services products within the IT field.
Knowledge of data center and collocation products and services.
Possess strong problem solving, conflict resolution and critical thinking skills.
Possess strong written and verbal communication skills.
Outstanding customer service and interpersonal skills.
Excellent telephone manner.
Ability to work well under pressure.
Flexible and adaptable to meet the team’s needs.
Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base.
Must have the ability to work independently and be an effective contributor to a diversified team.

Academic qualifications and certifications:

Bachelor’s degree or equivalent in Information Technology or Technology Engineering or related field.
Relevant certifications such as ITIL, HDI preferred.
Additional certifications such as MCSE, RHCE, CCNA, CCDA is beneficial.

Required experience:

Demonstrated experience in managed services or data center services as a provider.
Entry level direct people management experience gained within a similar type of role.
Demonstrated experience working in Network Operations or Help Desk environment.
A baseline technical aptitude in - Help Desk Windows and IP Networking.
Relevant experience with technologies associated with top call reasons including Active Directory, MS Office suite, Outlook, Windows operating systems, VPN, wireless connectivity, and remote access.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $26/hr to $34/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply on careers.nttdata.com About employer

More about this job

Skills

Technical support
Reporting
Team leadership
Coaching
Scheduling
Regulatory compliance
Communication skills
Develop new products
Troubleshooting
Documentation
ITIL
Problem solving
Conflict resolution
Critical thinking
Customer service
Interpersonal skills
Adaptability
Work independently
Computer technology
MCSE
CCNA
Microsoft Active Directory
Microsoft Office
Microsoft Outlook
Microsoft Windows
VPN

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Work requirements

Jobs in the United States