Jobs in the United States

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Added 10 mins ago
Security Analyst III
INSPYR Solutions
Spring, TX
The Security Analyst III serves as a senior, hands-on technical resource within Security Operations, responsible for advanced threat investigation, digital forensics, malware analysis, and…
Added 20 mins ago
Smart Hands Engineer
NTT DATA
CO
The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support…
Added 22 mins ago
Staff Electrical Harness Design Engineer, Air Dominance and Strike
Anduril Industries
Costa Mesa, CA
We are looking for an Staff EWIS Harness Engineer to join our rapidly growing team in Costa Mesa, CA. In this role, you will work closely with avionics, systems, manufacturing, and flight…
Added 22 mins ago
Senior Mission Operations Engineer, Connected Warfare
Anduril Industries
Anchorage, AK · Costa Mesa, CA · Seattle, WA · Washington, DC
…shape products that solve critical national and international security challenges. Anduril engineers rely on Mission Operators to understand the lay of the land and bring a perspective that…
Added 28 mins ago
G
Water/Wastewater Engineer
GPAC
Harrisburg, PA
- $90,000 to $150,000 USD / year
…real‑world infrastructure. We need a passionate Water/Wastewater Engineer who wants to lead, innovate, and grow alongside industry…
Added 42 mins ago
AWS Engineer
MANTECH
United States
MANTECH seeks a highly technical AWS Engineer to join our team in Herndon, VA. Join a dedicated team of cybersecurity experts focused on enhancing the customer’s cloud incident response…
Added 46 mins ago
IT Security Specialist
Farmers Mutual Hail Insurance Company
West Des Moines, IA
Skills: Demonstrated experience leading incident investigations, administering enterprise security tools, and contributing to regulatory compliance programs. Intermediate or advanced-level…
Added 50 mins ago
AI and DSP Applications Software Engineer
ON, CA
We are searching for a self-motivated AI and DSP Applications Software Engineer to join the AI Processor Solutions team, which is responsible for developing machine learning-based…
Added 51 mins ago
Applied AI Architect, Democratic Partnerships
Anthropic
San Francisco, CA · New York City, NY · NY
In collaboration with the Policy, National Security, Product, Research, and Engineering teams, you'll help partners build, integrate, and ship Claude deployments. You will use your…
Added 52 mins ago
Software Engineer (AI Agents)
Fluent, LLC
Remote, United States
Fluent is hiring its first dedicated AI Engineer. Over the past year, AI at Fluent has moved from pilots to production: a service desk agent that closes tickets without a human touch, a…
Added 52 mins ago
Software Engineer (AI Agents)
Fluent, LLC
New York, NY
Fluent is hiring its first dedicated AI Engineer. Over the past year, AI at Fluent has moved from pilots to production: a service desk agent that closes tickets without a human touch, a…
Added 1 hour ago
Design Release Engineer - Interiors - GM Defense
General Motors LLC
Pontiac, MI
GM Defense delivers integrated vehicles, power and propulsion, and autonomy & connectivity solutions to global defense, security, and government markets. GM Defense combines General Motors’…
Added 1 hour ago
IT Security Engineer
Fidelity Bank
Wichita, KS
Participating in the design, deployment, maintenance, and continued evolution of security tools and controls, including identity and access controls, monitoring capabilities, defensive…
Added 1 hour ago
Senior IT Security Specialist
Electric Mind
New York City, NY
We are hiring a Senior IT Security Specialist to protect our networks, endpoints, applications and cloud environments, and to keep us compliant with the frameworks our business and clients…
Added 1 hour ago
EG
QA Automation Engineer
Eliassen Group
Dover, DE
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 1 hour ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Dover, DE
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
AF
Test Automation Engineer - 6596991
Accenture Flex LLC Company
United States
- $33 to $43 USD / hour
As a Quality Engineer you will be responsible for enabling full stack solutions through multidisciplinary team planning and ecosystem integration to accelerate delivery and drive quality…
Added 1 hour ago
Senior Network Engineer Network Access
ROCKWELL AUTOMATION INC
MEQUON, WI
Added 1 hour ago
Senior Application Delivery Security
ROCKWELL AUTOMATION INC
MEQUON, WI
Added 1 hour ago
Senior Software Engineer
Abbott
Madison, WI
The Senior Software Engineer is a hands-on builder within the product-led Software Engineering team in Abbott’s cancer diagnostics division, focused on Digital Engineering and Integrations.…
Added 1 hour ago
EG
QA Automation Engineer
Eliassen Group
Madison, WI
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 1 hour ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Madison, WI
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
Senior IT Applications Engineer
Cleveland-Cliffs Steel Corporation
United States
Cleveland-Cliffs is seeking a Senior Technical Applications Engineer. The Senior Technical Application Engineer is responsible for the design, development, enhancement, maintenance, and…
Added 1 hour ago
Lead Cybersecurity Test Engineer
Acuity Inc.
Conyers, GA
The Cybersecurity Test Engineer is responsible for supporting product security testing, vulnerability management, compliance coordination, and security validation across software, firmware,…
Added 1 hour ago
EG
QA Automation Engineer
Eliassen Group
Oklahoma City, OK
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.

NTT DATA

Smart Hands Engineer

CO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant Collaboration technology certifications such as - Valid CCNP Collaboration certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification preferred.

Required experience:

Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Collaboration technologies.
Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Basic understanding of Network routing and switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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More about this job

Skills

Collaboration
Technical support
Computer technology
CCNP
Cisco Webex
Troubleshooting
Oracle

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