Jobs in the United States

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Added 1 min ago
Senior Software Engineer
Noblis
San Diego, CA
Noblis MSD is seeking a Senior Software Engineer to for our NIWC team. The selected individual will work on our Integration engineering team supporting NIWC Pacific in the software…
Added 1 min ago
M
Solutions Engineer
monday.com
New York, NY
- $148,000 to $203,000 USD / year
Our sales team is growing and we are looking for a strong Solution Engineer (Product Experts) to join the Solutions Engineers group.
Added 2 mins ago
Delinea/PAM Engineer - Active TS/SCI
GuidePoint Security
VA
GuidePoint Security is looking for a skilled Delinea/PAM Engineer that is responsible for maintaining the application layer of the product suites.
Added 2 mins ago
Network Engineer Principal
GD Information Technology, Inc.
United States
Added 2 mins ago
Systems Engineer - TS/SCI w/Polygraph
GD Information Technology, Inc.
United States
At GDIT, people are our differentiator. As a Systems Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a strong Systems Engineer joining our team to…
Added 3 mins ago
Network Deployment Engineer- Remote with paid travel
System One
Phoenix, AZ
…and databases, network services, cybersecurity, information security, end-user services, telephony, video, and Agile project…
Added 3 mins ago
Data Center Network Engineer
System One
Salt Lake City, UT
Data Center Network Engineer / Data Center Network Architect
Added 3 mins ago
Data Center Network Architect
System One
Salt Lake City, UT
Data Center Network Engineer / Data Center Network Architect
Added 3 mins ago
Client Service Coordinator
DRF Construction
Minneapolis, MN
Frauenshuh offers many programs to help our people plan for the security of their health, wealth, and overall well-being. To that end, the company offers comprehensive healthcare options,…
Added 4 mins ago
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Quality Engineer II
Arlon Graphics LLC
Placentia, CA
- $85,000 to $100,000 USD / year
The Quality Engineer II is responsible for supporting and improving the Quality Management System (QMS), ensuring compliance with applicable ISO standards, and independently leading complex…
Added 5 mins ago
Staff Robotics Software Engineer, CUAS, Omen
Anduril Industries
Costa Mesa, CA
Small drones are hard to hit. Hitting them from a moving aircraft is harder. We need a Staff Software Engineer to own software integration of Omen’s airborne counter-UAS effector payload…
Added 5 mins ago
Staff Electrical Integration Engineer, Air Dominance and Strike
Anduril Industries
Costa Mesa, CA
We are looking for an Staff Electrical Integration Engineer to join our rapidly growing team in Costa Mesa, CA. In this role, you will work closely with avionics, systems, manufacturing,…
Added 6 mins ago
Roboticist / UAS Design Engineer
Amentum
Ijamsville, MD
Amentum is seeking a Roboticist / UAS Design Engineer. You will support developing and fielding an autonomous unmanned aircraft system capability, working across vehicle integration,…
Added 6 mins ago
Sensor and Manufacturing Engineer
SERCEL Inc.
United States
Added 6 mins ago
ER
Environmental Regulatory Specialist
Environmental Research Group
Austin, TX
- $80,000 to $90,000 USD / year
Bachelor's degree in Environmental Engineering, Environmental Science, or a closely related field. Master's degree, Professional Engineer, and/or relevant certifications are preferred.
Added 6 mins ago
ER
Environmental Regulatory Specialist
Environmental Research Group
Baltimore, MD
- $80,000 to $90,000 USD / year
Bachelor's degree in Environmental Engineering, Environmental Science, or a closely related field. Master's degree, Professional Engineer, and/or relevant certifications are preferred.
Added 6 mins ago
ER
Environmental Regulatory Specialist
Environmental Research Group
Phoenix, AZ
- $80,000 to $90,000 USD / year
Bachelor's degree in Environmental Engineering, Environmental Science, or a closely related field. Master's degree, Professional Engineer, and/or relevant certifications are preferred.
Added 6 mins ago
ER
Environmental Regulatory Specialist
Environmental Research Group
Portland, OR
- $80,000 to $90,000 USD / year
Bachelor's degree in Environmental Engineering, Environmental Science, or a closely related field. Master's degree, Professional Engineer, and/or relevant certifications are preferred.
Added 7 mins ago
Senior Cloud Information Systems Security Engineer
MANTECH
Huntsville, AL
Senior Cloud Information Systems Security Engineer:
Added 7 mins ago
H
Staff Backend Engineer, Internal
Horizon3
Remote, United States
- $229,000 to $270,000 USD / year
…practitioners. We're committed to helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” security…
Added 8 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…Senior-level candidates (8+ years) are considered for Senior Data Engineer and should demonstrate workstream-level technical leadership, design ownership, code-review responsibility, and…
Added 8 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…Senior-level candidates (8+ years) are considered for Senior Data Engineer and should demonstrate workstream-level technical leadership, design ownership, code-review responsibility, and…
Added 8 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…Senior-level candidates (8+ years) are considered for Senior Data Engineer and should demonstrate workstream-level technical leadership, design ownership, code-review responsibility, and…
Added 8 mins ago
Senior GNC Engineer
SpaceWorks Enterprises
Atlanta, GA
Must be a U.S. citizen and be immediately eligible to obtain a DoD Secret Security Clearance
Added 8 mins ago
Assoc Field Packaging Engineer
Federal Express Corporation
Collierville, TN
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S.…

NTT DATA

Smart Hands Engineer

CO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant Collaboration technology certifications such as - Valid CCNP Collaboration certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification preferred.

Required experience:

Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Collaboration technologies.
Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Basic understanding of Network routing and switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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More about this job

Skills

Collaboration
Technical support
Computer technology
CCNP
Cisco Webex
Troubleshooting
Oracle

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