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TM
Network Engineer (Network Engineering, Associate)
The MIL Corporation
Lexington Park, MD
- $100,847 to $120,000 USD / year
The MIL Corporation is seeking a Network Engineer (Network Engineering, Associate) to support a Federal Government client at our Lexington Park, MD location. The Network Engineer will…
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Thermofluids & Thermal Hydraulics Engineer, Equipment Technologies
Hatch
Pittsburgh, PA
Job Category: Technology; Metals; Mining; Project Engineering
Added 1 min ago
Senior GIS Analyst
HDR
Saint Louis Park, MN · Minneapolis, MN · Madison, WI · Milwaukee, WI
…and property through flood control, your work will directly support public health, environmental sustainability, and infrastructure resilience. We bring together experts across disciplines…
Added 1 min ago
Substation BIM 3D Designer
HDR
Boise, ID · Phoenix, AZ · Spokane, WA · Tucson, AZ · Coeur d'Alene, ID · Las Vegas, NV
The successful candidate will be a part of a team that provides 3D designer support for large and small scale substation engineering projects. This is an excellent growth opportunity for a…
Added 1 min ago
Sr. Support Development Engineer (Remote)
Inspira Financial
Oak Brook, IL
The Sr. Support Development Engineer supports, maintains, and improves business critical React applications hosted in Microsoft Azure. The role combines production support with development…
Added 1 min ago
Information System Security Officer - Topsecret
Parsons Technical Services, Inc.
VA · MD
Familiarity with systems security engineering documentation, such as: Cybersecurity strategies, Program Protection Plans, Information Support Plans, Security architecture and engineering…
Added 2 mins ago
AS
Test Engineer II
Air Squared Manufacturing, LLC
Thornton, CO
- $82,000 to $98,000 USD / year
Perform teardown and failure analysis of tested and field-returned units, and support root cause and corrective action with Design and Product Engineering
Added 3 mins ago
CI
Senior Systems Engineer
Cintal, Inc.
Chillicothe, IL
- $80,000 to $105,000 USD / year
Troubleshoot complex system and network issues, providing advanced-level support and root-cause analysis
Added 3 mins ago
Construction Manager
Astound
Port Orchard, WA
Advanced understanding of fiber route planning and engineering for building entry and network expansion projects.
Added 3 mins ago
A
IT Service Support Manager
AstraZeneca
Cambridge, MA · Cambridge
- $112,081.6 to $168,122.4 USD / year
The IT Service Support Manager leads day-to-day on-site IT support across all three assigned sites and reports directly to the Site IT Director. This hands-on role ensures each site remains…
Added 3 mins ago
Practice Director, Cloud Services - US-Based
Toptal
Remote, United States
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members…
Added 5 mins ago
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Associate Account Manager
Rain
New York, NY
- $90,000 to $115,000 USD / year
The Platform team owns everything that happens after a partner signs with Rain: implementations, account management, support, and card network operations. Account Management is responsible…
Added 5 mins ago
Area Manager - Spokane, WA
Amazon.com Services LLC
Spokane, WA
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Added 5 mins ago
Senior Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Software Development Manager
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
The Leo Customer Terminal Software Team develops and supports the devices that connect Leo subscribers to the Leo network. We provide software for the Leo Customer Terminal platform,…
Added 5 mins ago
Sr. Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Sr. Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Sr. Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Sr. Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Sr. Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Software Dev Engineer, Amazon Leo Customer Terminal Software
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX · Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 5 mins ago
Area Manager - San Diego, CA
Amazon.com Services LLC
Channahon, IL
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Added 5 mins ago
Area Manager II
Amazon.com Services LLC
Deltona, FL
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

NTT DATA

Smart Hands Engineer

CO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant Collaboration technology certifications such as - Valid CCNP Collaboration certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification preferred.

Required experience:

Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Collaboration technologies.
Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Basic understanding of Network routing and switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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More about this job

Skills

Collaboration
Technical support
Computer technology
CCNP
Cisco Webex
Troubleshooting
Oracle

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