Jobs in the United States

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Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added just now
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Structural Engineer - Commercial & Institutional Buildings (Texas)
GPAC
Dallas, TX
- $115,000 to $130,000 USD / year
Growth into project engineer, project manager, or senior technical roles
Added 1 min ago
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Sr. Electrical Engineer/Project Manager
GPAC
Columbus, OH
- $95,000 to $155,000 USD / year
A reputable and established multi-disciplinary Engineering firm is looking for a Senior Electrical Engineer/Project Manager, with a passion to deliver excellence! This firm works hard to…
Added 1 min ago
Transportation Engineer
GPAC
Norcross, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 1 min ago
Civil Structural Engineer
GPAC
Chicago, IL
We are seeking a Structural Design Engineer to join our growing team. This role offers the opportunity to participate in every phase of structural engineering projects, from preliminary…
Added 1 min ago
Civil Structural Engineer
GPAC
Norcross, GA
We are seeking a Structural Design Engineer to join our growing team. This role offers the opportunity to participate in every phase of structural engineering projects, from preliminary…
Added 1 min ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Dallas, TX
- $95,000 to $155,000 USD / year
A reputable and established multi-disciplinary Engineering firm is looking for a Senior Electrical Engineer/Project Manager, with a passion to deliver excellence! This firm works hard to…
Added 1 min ago
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Senior Mechanical Product Engineer
GardaWorld
Long Beach, CA
- $125,000 to $150,000 USD / year
SENIOR MECHANICAL PRODUCT ENGINEER | MOBILE PLATFORMS
Added 2 mins ago
Assistant Chief Engineer
Hyatt
Nashville, TN
Requires investigating and analyzing current activities and/or information in a specialized field involving readily
Added 2 mins ago
P&
Senior AI Engineer
Procter & Gamble
CINCINNATI, OH
- $132,200 to $165,300 USD / year
The Senior AI Engineer is part of our Data, Analytics, and AI job family. This job family is responsible for transforming large complex data sets into pragmatic, actionable insights.…
Added 3 mins ago
Principal Engineer, Platform Integration & Validation
Blue Bird Brand
Troy, MI
Reporting to the Senior Director of Electrical Engineering, the Principal Design Engineer, Electrical serves as a technical authority for vehicle electrical/electronic architecture,…
Added 3 mins ago
Electrical Architecture Engineer
Blue Bird Brand
Troy, MI
…since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the…
Added 3 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Moncks Corner, SC
Additional education or certification in logistics, supply chain management, or a related field
Added 3 mins ago
Assistant Chief Engineer
Hyatt
Nashville, TN
Requires investigating and analyzing current activities and/or information in a specialized field involving readily
Added 3 mins ago
Liaison Engineer Intern
PACCAR
Chillicothe, OH
Progression towards degree in related engineering field
Added 3 mins ago
Design Engineer Intern
PACCAR
Chillicothe, OH
Progression towards degree in related engineering field
Added 3 mins ago
Release Manager - PMO
Monster Energy
Corona, CA
Bachelor's Degree in the field of -- Information Technology, Computer Science, Business Administration, Project Management or Related field
Added 4 mins ago
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Quality Engineer
Actalent
Mansfield, OH
- $56.5 to $59.3 USD / hour
Job Title: Quality EngineerJob DescriptionThe Quality Engineer is responsible for developing and continuously improving systems and processes to support receiving inspection, production…
Added 4 mins ago
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Propulsion Engineer
Actalent
Hampton, VA
- $57.69 to $76.92 USD / hour
Job Title: Propulsion EngineerJob DescriptionThe Propulsion Engineer designs, tunes, and validates real-time propulsion models for a wide range of aircraft engines, including turbofan,…
Added 4 mins ago
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Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Sr. Manufacturing Engineer 1st Shift, 2nd Shift & Weekend shifts availableJob DescriptionSr. Manufacturing Engineer supports manufacturing operations as the primary technical…
Added 4 mins ago
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Engineer-in-Training (EIT) - Land Development
GPAC
Orlando, FL
- $65,000 to $100,000 USD / year
We are seeking a motivated Engineer-in-Training (EIT) to join our Land Development team. This is an excellent opportunity for an early-career engineer to gain hands-on experience, work…
Added 4 mins ago
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Structural Engineer
GPAC
Naperville, IL
- $90,000 to $120,000 USD / year
- Bachelor's Degree in Civil Engineer (BSCE) or related field
Added 4 mins ago
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AI Full Stack Engineer
Wavestone
Pittsburgh, PA
- $90,000 to $120,500 USD / year
We are seeking a motivated AI Full Stack Engineer to join our growing AI & Data Team. This role offers an opportunity to work alongside experienced consultants, architects, data scientists,…
Added 4 mins ago
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Software QA Manager
Health Advocate Solutions, Inc.
Remote, United States
- Up to $140,000 USD / year
…discussing product risks with business leaders, coaching a QA engineer, reviewing automation code, and investigating an issue across the full application…
Added 5 mins ago
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Sr. Electrical Engineer/Project Manager
GPAC
Dallas, TX
- $95,000 to $155,000 USD / year
A reputable and established multi-disciplinary Engineering firm is looking for a Senior Electrical Engineer/Project Manager, with a passion to deliver excellence! This firm works hard to…

NTT DATA

Smart Hands Engineer

CO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant Collaboration technology certifications such as - Valid CCNP Collaboration certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification preferred.

Required experience:

Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Collaboration technologies.
Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Basic understanding of Network routing and switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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More about this job

Skills

Collaboration
Technical support
Computer technology
CCNP
Cisco Webex
Troubleshooting
Oracle

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