Jobs in the United States

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Added just now
EA DT Engineer
ABC Supply NSC, LLC
NSC1 Beloit, WI
Design, develop, and deliver large-scale data systems, data processing, and data transformation Pipelines. Collaborate with stakeholders to understand business needs and work closely with…
Added just now
Transportation Engineer
GPAC
Roswell, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added just now
Transportation Engineer
GPAC
Roswell, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added just now
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added just now
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 1 min ago
Security Analyst III
INSPYR Solutions
Spring, TX
Perform advanced threat hunting and investigation using SIEM, EDR/XDR, threat intelligence, network data, and other security telemetry.
Added 1 min ago
Forward-Deployed Full-stack Engineer (React+Node)
Creative Chaos
Dallas, TX · Cincinnati, OH · Waltham, MA
We are looking for a full-stack engineer with strong React, Node.js, and SQL experience to join a forward-deployed team delivering a new AI product to enterprise clients. You will connect…
Added 1 min ago
Accessories Product Design Engineer
Apple
San Jose, CA
Join our Accessories Product Design team and drive the future of wired data and power transmission across multiple systems and stand-alone products. We are a dynamic group that leads new…
Added 2 mins ago
Transportation Engineer
GPAC
Norcross, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 2 mins ago
Transportation Engineer
GPAC
Norcross, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 2 mins ago
Transportation Engineer
GPAC
Norcross, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 2 mins ago
Transportation Engineer
GPAC
Norcross, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 2 mins ago
Early Professional, Water Resources Engineering
WSP
Lawrenceville, NJ
Under general supervision, collect and compile environmental data from samples of water, sludge, and other matrices for analysis.
Added 2 mins ago
CC
Civil Engineering Intern - Land Development
Cannon Corp
Seattle, WA
- $18 to $28 USD / hour
Under the direction of a Project Manager, Project Engineer, or Design Engineer, a Civil Engineering Intern provides basic engineering calculations and analyses support, in the office and in…
Added 3 mins ago
Application Engineer
PulseForge, Inc.
Austin, TX
As an Applications Development Engineer, you will work within the applications engineering team to develop, optimize, and validate electronics manufacturing and semiconductor manufacturing…
Added 3 mins ago
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 5 mins ago
BG
System Integration Engineer, Baggage Handling System
BEUMER Group
Hebron, KY
- $100,000 to $120,000 USD / year
…out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and…
Added 5 mins ago
Senior Business Systems Engineer
NFP Corp
Windsor, CT
…employees across more than 40 offices, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem…
Added 5 mins ago
MP
Director of Health, Safety & Environmental (HSE)
MESA POWER SOLUTIONS LLC
Loveland, CO
- $200,000 to $231,000 USD / year
Mesa Power Solutions is a fast-growing U.S. manufacturer delivering reliable, responsible power systems to industrial markets nationwide. We engineer and build advanced, sound-attenuated,…
Added 6 mins ago
IG
Fire Control Systems Engineer (TSSCI)
Insight Global
Dahlgren, VA
- From $71 USD / hour
Experience integrating different system components, ensuring communication and data flow between them.
Added 6 mins ago
IG
REMOTE Data Scientist
Insight Global
Remote, United States
- From $55 USD / hour
Experience integrating organizational data into AI solutions
Added 6 mins ago
IG
REMOTE ML Ops Engineer
Insight Global
Remote, United States
- From $71 USD / hour
Experience integrating data sources into machine learning solutions
Added 6 mins ago
IG
Data Engineer - INTL India - 94b043a3
Insight Global
Remote, United States
- From $13 USD / hour
We are seeking an experienced Data Engineer to design, develop, and optimize cloud-based data solutions within the Azure ecosystem. This role will focus heavily on building scalable data…
Added 6 mins ago
Senior Project Manager
Terracon
Round Rock, TX
…the pace of our clients’ project, collecting and reporting data digitally to deliver critical insights. With our nationwide footprint of offices and laboratories, bench strength,…
Added 6 mins ago
Senior Project Manager
Terracon
Austin, TX
…the pace of our clients’ project, collecting and reporting data digitally to deliver critical insights. With our nationwide footprint of offices and laboratories, bench strength,…

NTT DATA

Smart Hands Engineer

CO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant Collaboration technology certifications such as - Valid CCNP Collaboration certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification preferred.

Required experience:

Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Collaboration technologies.
Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Basic understanding of Network routing and switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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More about this job

Skills

Collaboration
Technical support
Computer technology
CCNP
Cisco Webex
Troubleshooting
Oracle

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