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Added just now
Algorithm Engineer
Vantor Inc.
Westminster, CO
Vantor is seeking a highly skilled Algorithm Engineer to join our team and help develop next-generation solutions in computer vision, geospatial analytics, and photogrammetry. This role…
Added just now
Process Engineer
Revlon Corporate
Oxford, NC
A Manufacturing Process Engineer designs, implements, monitors, and improves manufacturing processes in a regulated GMP environment. This role focuses on improving efficiency, maintaining…
Added 1 min ago
RE
Senior Staff, Customer Quality Engineering (CQE)
Renesas Electronics
San Jose, CA
- $159,000 to $198,000 USD / year
Renesas Electronics is looking for a Senior Staff Quality Engineer to serve as the customer-facing quality lead for top-tier hyperscale datacenter and cloud customers. The role will drive…
Added 1 min ago
High Voltage Battery Thermal CAE Engineer
Ford Global
Dearborn, MI
…envisioning and creating simple, thoughtful, enjoyable and compelling product experiences that continually inspire our teams and customers to go…
Added 1 min ago
Product Development Engineer - Systems Engineering
Ford Global
Dearborn, MI
The D&R Engineer is responsible for managing product release CAD and BOM structures, including assembly positioning and mass attribute analysis. This role also includes facilitating…
Added 2 mins ago
Business R&D Experienced Professional
HITACHI ENERGY USA INC
Alamo, TN
Manage product structures, Bills of Materials (BOMs), and engineering data within PLM systems.
Added 4 mins ago
Quality Engineer
RocketForce Technologies LLC
Mason, OH
As a Quality Engineer, you will support product quality, program execution, and continuous improvement across engineering and manufacturing. You will use data-driven methods to develop,…
Added 4 mins ago
Sr Software Engineer
O'Reilly Technology Services, Inc.
Remote, United States
The Sr Software Engineer operates with a high degree of independence and leverages multiple functional and technology skillsets to design, develop, test, and implement resilient software…
Added 5 mins ago
AG
Quality Engineer II
Arlon Graphics LLC
Placentia, CA
- $85,000 to $100,000 USD / year
The Quality Engineer II is responsible for supporting and improving the Quality Management System (QMS), ensuring compliance with applicable ISO standards, and independently leading complex…
Added 7 mins ago
G
Looking for Process Engineer
GPAC
Canaan, CT
- $90,000 to $115,000 USD / year
We're looking for a Process Engineer to own and improve our injection molding and secondary manufacturing processes in a regulated medical device environment. You'll make sure our processes…
Added 7 mins ago
G
Looking for Process Engineer
GPAC
Collinsville, CT
- $90,000 to $115,000 USD / year
We're looking for a Process Engineer to own and improve our injection molding and secondary manufacturing processes in a regulated medical device environment. You'll make sure our processes…
Added 7 mins ago
G
Looking for Process Engineer
GPAC
Bethlehem, CT
- $90,000 to $115,000 USD / year
We're looking for a Process Engineer to own and improve our injection molding and secondary manufacturing processes in a regulated medical device environment. You'll make sure our processes…
Added 7 mins ago
Staff Electrical Integration Engineer, Air Dominance and Strike
Anduril Industries
Costa Mesa, CA
…OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is…
Added 8 mins ago
Associate Design Engineer Lead
The High Companies
Denver, PA
The Associate Engineer Design Team Leader is responsible for the oversight of all the engineering design and coordination aspects on assigned projects, measured by schedule conformance,…
Added 8 mins ago
Sensor and Manufacturing Engineer
SERCEL Inc.
United States
…Manufacturing organization and serves as the bridge between product development activities and day-to-day manufacturing…
Added 8 mins ago
UG
Lead AI/ML Engineer - Office Based - Eden Prairie, MN
UnitedHealth Group
Eden Prairie, MN
- $145,500 to $249,500 USD / year
As a Lead AI/ML Engineer on the Optum Technology team, you will drive the design, development, and deployment of enterprise-grade machine learning models and artificial intelligence…
Added 9 mins ago
H
Staff Backend Engineer, Internal
Horizon3
Remote, United States
- $229,000 to $270,000 USD / year
As a Staff Backend Engineer on the Internal Attack team, you'll set technical direction for the backend systems that power NodeZero's internal pentesting capabilities, from architecture and…
Added 10 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
You report to the Director of Data Engineering, who owns the platform architecture and engineering standards. This is a delivery role on a program that runs to tight timelines and real…
Added 10 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
You report to the Director of Data Engineering, who owns the platform architecture and engineering standards. This is a delivery role on a program that runs to tight timelines and real…
Added 10 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
You report to the Director of Data Engineering, who owns the platform architecture and engineering standards. This is a delivery role on a program that runs to tight timelines and real…
Added 11 mins ago
Technical Service Engineer - ADL
Steel Dynamics
Columbus, MS
…plant experience in operations, technical service, sales, or product development OR 5-year experience in QA, Engineering, or manufacturing at aluminum customer• Data analysis & management…
Added 12 mins ago
Senior Software Engineer
Pearson
Remote, United States
We embrace an SVPG-inspired Product Operating Model, empowering cross-functional product teams to solve hard customer and business problems in ways that customers love and that work for the…
Added 13 mins ago
Staff Machine Learning Engineer, Model Platform
Wonder Group, INC
NY
We're hiring a Staff Machine Learning Engineer with deep Java backend experience to set the technical direction for how our models and services work together. You'll define how every team…
Added 14 mins ago
Senior Scientist II- Hepatocyte and Liver Tissue Engineering
Harvard University
Boston, MA
…this role, you will establish and advance methods to expand, engineer and characterize functional human hepatocytes, including approaches that modulate their recognition by the immune…
Added 17 mins ago
Principal Engineer, Platform Integration & Validation
Blue Bird Brand
Troy, MI
…since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the…

NTT DATA

Smart Hands Engineer

CO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant Collaboration technology certifications such as - Valid CCNP Collaboration certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification preferred.

Required experience:

Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Collaboration technologies.
Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Basic understanding of Network routing and switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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More about this job

Skills

Collaboration
Technical support
Computer technology
CCNP
Cisco Webex
Troubleshooting
Oracle

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