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Cloud Engineer – Managed IT Services (5117)
SMX
Columbia, SC · Hollywood, MD
We are looking for a skilled Cloud Engineer to join our State and Local Platforms and Data Managed Services team. As a core member of our operations group, you will work across multiple…
Added 2 mins ago
Senior Analyst, Agentic AI Engineer
Hopkinton, MA
Join us to do the best work of your career and make a profound social impact as a Senior Analyst, Agentic AI Engineer on our Services Operations AI Transformation team in Hopkinton,…
Added 3 mins ago
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Senior Mechanical Product Engineer
GardaWorld
Long Beach, CA
- $125,000 to $150,000 USD / year
The Senior Mechanical Product Engineer owns the controlled mechanical design of the company’s mobile surveillance platforms and custom Mobile Surveillance Unit (MSU) configurations. The…
Added 4 mins ago
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Technical Lead - Simulation Engineer
Randstad USA
Remote, United States
- $70 to $110 USD / hour
We are seeking an execution-focused Technical Lead & Omniverse Platform Engineer to anchor a dedicated 6-person delivery squad building a common, scalable Simulation Foundation Platform. In…
Added 5 mins ago
Release Manager - PMO
Monster Energy
Corona, CA
…define release scope, timing, dependencies, and deployment…
Added 5 mins ago
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Quality Engineer
Actalent
Mansfield, OH
- $56.5 to $59.3 USD / hour
Job Title: Quality EngineerJob DescriptionThe Quality Engineer is responsible for developing and continuously improving systems and processes to support receiving inspection, production…
Added 5 mins ago
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Principal Systems Engineer
Actalent
Syracuse, NY
- $120,000 to $175,000 USD / year
Define system architectures, requirements, and key technical tradeoffs for early-stage concepts.
Added 5 mins ago
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Propulsion Engineer
Actalent
Hampton, VA
- $57.69 to $76.92 USD / hour
Job Title: Propulsion EngineerJob DescriptionThe Propulsion Engineer designs, tunes, and validates real-time propulsion models for a wide range of aircraft engines, including turbofan,…
Added 5 mins ago
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Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Sr. Manufacturing Engineer 1st Shift, 2nd Shift & Weekend shifts availableJob DescriptionSr. Manufacturing Engineer supports manufacturing operations as the primary technical…
Added 5 mins ago
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Project Manager
Actalent
Bedford, OH
- $53 to $63 USD / hour
Build and manage project schedules, engineering priorities, resource requirements, milestones, and deliverables.
Added 6 mins ago
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AI Full Stack Engineer
Wavestone
Pittsburgh, PA
- $90,000 to $120,500 USD / year
We are seeking a motivated AI Full Stack Engineer to join our growing AI & Data Team. This role offers an opportunity to work alongside experienced consultants, architects, data scientists,…
Added 6 mins ago
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Software QA Manager
Health Advocate Solutions, Inc.
Remote, United States
- Up to $140,000 USD / year
…discussing product risks with business leaders, coaching a QA engineer, reviewing automation code, and investigating an issue across the full application…
Added 9 mins ago
Product Manager / Engineer -- TS/SCI
Parsons Technical Services, Inc.
VA
Parsons is looking for a talented Joint Staff CDAO Product Manager / Engineer to join our team!
Added 10 mins ago
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Senior Analytics Engineer
Extend
Remote, United States
- $155,000 to $170,000 USD / year
…Finance, Operations, and Financial Systems to understand business requirements, define data specifications, and ensure downstream teams have the reliable data they need. Communicate…
Added 11 mins ago
Senior Full Stack AI Engineer (US Citizen)
Remote, United States
Serve as a senior, hands-on full-stack AI engineer, leading the design, development, and delivery of large-scale mission-critical AI systems.
Added 13 mins ago
Network Security Engineer, ADC Security
Amazon.com Services LLC
Herndon, VA
…today. Our core infrastructure is built to satisfy the security requirements for the government, global banks, and other high-sensitivity organizations but the challenge doesn’t end there…
Added 13 mins ago
Security Analyst III
INSPYR Solutions
Spring, TX
Work Requirements: US Citizens, GC Holders, or Authorized to Work in the U.S.
Added 13 mins ago
Forward-Deployed Full-stack Engineer (React+Node)
Creative Chaos
Dallas, TX · Cincinnati, OH · Waltham, MA
We are looking for a full-stack engineer with strong React, Node.js, and SQL experience to join a forward-deployed team delivering a new AI product to enterprise clients. You will connect…
Added 14 mins ago
Mechanical Engineer - Structural Simulation
DoorDash USA
Oakland, CA
As a Senior Structural Simulation Engineer (Level IC5), you will be the foundational structural analysis authority for DoorDash Labs. You will own structural finite element analysis (FEA)…
Added 17 mins ago
Senior Business Systems Engineer
NFP Corp
Windsor, CT
…advisers. Location: Position Overview The Senior Business Systems Engineer will be responsible for designing, implementing, and maintaining business systems to support the organization's…
Added 18 mins ago
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Customer Data Traceability Engineer
Renesas Electronics
Palm Bay, FL
- $159,000 to $198,000 USD / year
Renesas Electronics is looking for a Senior Staff Quality Engineer to serve as the customer-facing quality lead for top-tier hyperscale datacenter and cloud customers. The role will drive…
Added 20 mins ago
Staff Machine Learning Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 20 mins ago
Distinguished Platform Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 20 mins ago
Sr Enterprise Account Exec ( Armis / Veza )
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 22 mins ago
Applied AI Architect
Databricks
Remote, United States
Influence product direction by providing structured feedback on customer requirements and competitive gaps

NTT DATA

Smart Hands Engineer

CO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant Collaboration technology certifications such as - Valid CCNP Collaboration certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification preferred.

Required experience:

Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Collaboration technologies.
Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Basic understanding of Network routing and switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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More about this job

Skills

Collaboration
Technical support
Computer technology
CCNP
Cisco Webex
Troubleshooting
Oracle

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