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Software Development Engineer, Amazon Leo Live
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Kernel / Hypervisor Engineer - Firecracker, Firecracker
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Program Manager, Data Center Community
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Staff Mobile Engineer - Session Replay | US | Remote
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Added 1 min ago
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Data Engineer Advisor
Federal Express Corporation
Plano, TX
- $8,007.29 to $18,149.85 USD / month
Candidates must live within 50 miles of the campus location
Added 1 min ago
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Data Engineer II
Federal Express Corporation
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- $7,094.23 to $15,607.31 USD / month
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Added 2 mins ago
Engineer III
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DUTIES: Perform technical qualifications for aircraft parts according to the applicable Airbus engineering procedures and develop engineering inputs to the technical specifications as…
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Project Coordinator
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Naperville, IL · NY · Rock Island, IL · Madison, WI · Jacksonville, FL · Minneapolis, MN · Columbus, OH · Chicago, IL
Are you Ready to Engineer Your Career? At IMEG, one of the largest design consulting firms in the U.S., we strive to provide exciting and rewarding career opportunities to our team members.…
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Manufacturing Engineer I
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The position of Manufacturing Engineer will be a leader in both technical skills and Ruger’s core values, such as Integrity, Respect, Innovation and Teamwork, all while implementing LEAN…
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Advanced Cost Optimization Engineer
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YOU MUST HAVE
Added 3 mins ago
Senior Solution Engineer
Contentful
NY · Denver, CO
…come from a whole host of backgrounds. While we value Solution Engineering experience, we also consider candidates who have front-end and back-end development experience or who have…
Added 3 mins ago
Senior Solution Engineer
Contentful
Denver, CO
…come from a whole host of backgrounds. While we value Solution Engineering experience, we also consider candidates who have front-end and back-end development experience or who have…
Added 3 mins ago
Senior Solution Engineer
Contentful
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…come from a whole host of backgrounds. While we value Solution Engineering experience, we also consider candidates who have front-end and back-end development experience or who have…
Added 3 mins ago
Senior Software Engineer (Claude Code or Google Gemini)
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Remote, United States
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. The incumbent…
Added 4 mins ago
Mechanical Engineer
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…evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce…
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Sr. Data Engineer
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Advanced Data Engineering and Solution Design (80%)
Added 4 mins ago
Forward Deployed Engineer (FDE)
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You are an engineer first, with a passion for solving complex customer problems. You enjoy writing code as much as designing solutions and are comfortable working directly with enterprise…
Added 6 mins ago
SVP, Head of Capital Markets Product Engineering
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…from vertically aligned products toward a platform-oriented engineering model built on shared capabilities, modern architecture, common standards, and strong engineering accountability.…
Added 6 mins ago
Control Systems Engineer
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Must have Allen Bradley ControlLogix PLCs and Wonderware HMI development experience · Must have trouble shooting skills
Added 7 mins ago
Global Supply Chain Manager
Great Plains Ventures
Wichita, KS
Oversee Buyers and Supplier Quality Engineer (SQE) to ensure supplier quality processes are followed and address specific issues as needed.
Added 7 mins ago
Supervising Engineer
City of Houston
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Six (6) years of active practice in engineering work after graduation from an approved curriculum in engineering, with two (2) of the years as a licensed Professional Engineer are required,…
Added 8 mins ago
Private Cloud Engineer III
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Remote, United States
Manage and complete complex infrastructure projects, collaborating with Architecture, Engineering, Product, and Operations teams to implement strategic initiatives and emerging technologies.
Added 9 mins ago
Civil Engineer, EIT - Land Development
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Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land…

Closed listing

NTT DATA

Data Centre Service Delivery Field Support Engineer (L1)

NC, United States

$23 to $43 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $23 to $43 USD / hour
Posting language: English
Posted: Nov 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides first line remote and onsite technical support to clients.
Provides first line field engineering services to clients.
Reports and escalate issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Required experience:

Entry level experience in building, deploying and supporting data center networking infrastructure.
Associate level knowledge of data center network equipment like Nexus and MDS series switching.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $23/hr - $43/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Workplace type:

Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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Jobs in the United States