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Industrial Maintenance Tech (2nd Shift)
Bosch
West Memphis, AR
- $26.94 to $32.96 USD / hour
Support AutoStore system operations, including robots, grid infrastructure, ports, and interfaces (training provided)
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Warehouse Production Planner (2nd Shift)
Bosch
West Memphis, AR
- $23.78 to $28.12 USD / hour
Support overall warehouse objectives as needed.
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Freight Flow Associate
Walmart
Jonesboro, AR
- $19 to $27 USD / hour
…member and identifying member needs providing guidance and support to members regarding selfservice technology assisting members with purchasing decisions locating merchandise resolving…
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Code Edit Disputes Medical Coder
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Little Rock, AR
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
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Senior Workday Configurator, Talent
Humana
Little Rock, AR
…functional expert who partners with HR, Talent, Performance, Technology, and other business stakeholders to design, configure, test, implement, and support scalable solutions that align…
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Software Engineer 2
Humana
Little Rock, AR
The Software Engineer 2 develops, tests, and maintains software applications that support business and technology objectives. The associate works on moderately complex assignments,…
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Accounts Receivable / Credit Specialist - GCG Connectivity & Power Solutions - Collegeville, PA - Hybrid
GCG
Little Rock, AR
- $30 to $35 USD / hour
Document account activity clearly and consistently to support internal reporting and collaboration
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Systems Administrator – Kiteworks
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Little Rock, AR
The Associate, Systems Administrator is an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the…
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BIM Modeler
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Little Rock, AR
- $90,000 to $120,000 USD / year
CBRE DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world’s…
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Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Little Rock, AR
Project management qualification (PMP), Certified Associate in Project Management (CAPM) preferred
Added 1 min ago
Electronics Repair Technician I
AG EXPRESS ELECTRONICS INC
Sulphur Springs, IN
Education: High School Diploma, Associate’s degree in electronics technology or progress towards degree preferred.
Added 1 min ago
Product Sales Specialist I
AG EXPRESS ELECTRONICS INC
Des Moines, IA
Partner with the ecommerce team by providing accurate, timely product information and updates to support online listings, product details, and other customer-facing content. Ensure…
Added 2 mins ago
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TSSCI Senior Network Engineer
Insight Global
Arlington, VA
- From $80 USD / hour
Bachelor's degree in information technology or a related technical field, plus strong technical documentation, communication, organization, and customer-engagement skills.
Added 2 mins ago
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Field Technician
E Source
Nashville, TN
- $40,000 to $50,000 USD / year
Have an associate’s degree or some college experience
Added 3 mins ago
Senior Systems Infrastructure Engineer/Administrator
Morgan State University
MD
Planning and Information Technology Department
Added 3 mins ago
Property Damage Claims Administrator (REMOTE)
Dimont & Associates, LLC
Dallas, TX
…investors nationwide. In this role, you will provide administrative support throughout the claims process, helping ensure each claim moves smoothly and accurately toward carrier filing. No…
Added 3 mins ago
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Senior Associate- Investment Advisory
Trimont
Remote, United States
- $110,000 to $125,000 USD / year
…London, New York and Sydney. We empower our people with advanced technology, industry-leading knowledge, and a culture centered on our core values. This approach enables our teams to…
Added 3 mins ago
Manager, Programs & Impact
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Washington, DC
…communications. Delegate research and drafting to the Program Associate and production support to the Coordinator, while retaining responsibility for quality, consistency, and timely…
Added 4 mins ago
Adjunct Faculty - Criminal Justice
Grand Rapids Community College
Grand Rapids, MI
…scholarly environment, and candidates that are committed to the support necessary to prepare individuals for a career in Criminal Justice and/or Juvenile…
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Digital Communications Specialist
University of Hawai‘i Foundation
Honolulu, HI
Provide template training and production support to UH Foundation colleagues and UH partners, working closely with the associate director of alumni relations – communications.
Added 4 mins ago
Superintendent, Construction
American Water
Carnegie, PA
Support capital project delivery and financial performance by monitoring project expenditures, identifying risks, controlling costs, and assisting with budget forecasting and resource…
Added 4 mins ago
Senior, Technology Field Services Specialist
American Water
Butler, PA
Support acquisitions. Work with the business and IT to provide the required technology to bring the new site online by the required deadlines with the least disruption to the new employees.
Added 4 mins ago
Contract Compliance Specialist
American Water
Belleville, IL
Associate’s degree in Applied Science, Project Management, Engineering, or Engineering Technology. Bachelor’s d
Added 4 mins ago
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Member Services Support Assistant Leader (63823)
MAZUMA CREDIT UNION
Overland Park, KS
- $60,472.9 to $90,709.35 USD / year
Support system upgrades, conversions, and technology enhancements.
Added 4 mins ago
Facility Direct Collections Supervisor
InfuSystem Brand
Rochester Hills, MI
Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas…

Closed listing

NTT DATA

Data Centre Service Delivery Field Support Engineer (L1)

VA, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides first line remote and onsite technical support to clients.
Provides first line field engineering services to clients.
Reports and escalate issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Required experience:

Entry level experience in building, deploying and supporting data center networking infrastructure.
Associate level knowledge of data center network equipment like Nexus and MDS series switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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