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Added just now
RFID Store Design/Operations Engineer, RFID Program Management
Amazon
Seattle, WA
…in-store and back-of-house. Customers need help adapting their infrastructure, tools, and operations to maximize the value they can extract from JWO’s RFID technologies. The RFID Program…
Added just now
Senior Lead Software Engineer- AI Platform engineer
JPMorgan Chase
Seattle, WA
As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Sector, Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and…
Added just now
GA
Director, Architecture and Data
GE Aerospace
Bellevue, WA · Seattle, WA · Redmond, WA
- $152,000 to $202,000 USD / year
…Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added just now
Infrastructure Security Monitoring Engineer
Meta
Seattle, WA · Bellevue, WA
Meta's Infrastructure Security Monitoring (ISM) team is seeking an experienced engineer to help secure the infrastructure that connects over a billion users. You will be responsible for…
Added just now
UG
Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
Basic understanding of cloud infrastructure and automated provisioning & configuration management
Added 2 mins ago
C
QA Engineer
Clera
San Francisco, CA
- $180,000 to $200,000 USD / year
Join an early-stage AI infrastructure company as its first QA engineer, owning quality across a GPU fleet management platform. You will test conversational and web interfaces alongside the…
Added 4 mins ago
Graduate Development Program, Associate
National Grid
Waltham, MA
Interested in using engineering, data, and technology to help shape the future of energy? As an Associate Engineer, you'll support a team focused on evaluating innovative energy solutions,…
Added 4 mins ago
Summer 2027 Internship Program: Engineer
National Grid
Northborough, MA
…stakeholders, the team plays a key role in shaping critical electric infrastructure…
Added 20 mins ago
Low Power Verification Engineer, Physical Design
Google
Sunnyvale, CA
The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled…
Added 24 mins ago
Security Automation Engineer II, BU Info Security
Boston University
Boston, MA
…AI-assisted security tooling and MCP integrations, and being the engineer who can look hard at the AI systems other units want to deploy and say something useful about them. Raising…
Added 24 mins ago
Principal Cloud Platform Engineer
Salem Five Bank
Salem, MA
Serve as senior hands-on engineer and escalation point for complex cloud, infrastructure, and production issues.
Added 27 mins ago
MT
Senior Systems Performance Engineer
Micron Technology, Inc.
Longmont-MAX- Office, CO
- $116,000 to $198,000 USD / year
…information into intelligence. As a Senior Systems Performance Engineer, you will identify and improve the performance of our memory and storage products in data center systems. This role…
Added 27 mins ago
MN
Senior Structural Engineer
Micron New York Semiconductor Manufacturing LLC
Clay, NY
- $99,000 to $169,000 USD / year
…designing, operating, and continuously improving the critical infrastructure that powers our sites. We work collaboratively across engineering fields to deliver safe, reliable, and…
Added 27 mins ago
Senior/Staff Electrical Engineer
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
Micron’s Construction Engineering team delivers the infrastructure that supports our advanced manufacturing facilities. We work with internal teams, design firms, contractors, and suppliers…
Added 29 mins ago
A
Senior Marketing Operations Engineer
Aleph
Remote, United States
- $149,000 to $195,000 USD / year
We're hiring a Senior Marketing Operations Engineer to build and own the systems, data and automations behind how Aleph generates, routes and measures marketing pipeline. You'll join…
Added 33 mins ago
[C] Research Engineer, Discovery
Anthropic
San Francisco, CA · New York City, NY · NY
As a Research Engineer on our team you will work end to end across the whole model stack, identifying and addressing key infra blockers on the path to scientific AGI. Strong candidates…
Added 36 mins ago
Lead Software Engineer
JustPark
Remote, United States
We are hiring a Lead Software Engineer to own the Oobeo and EnforcePlus platforms and lead the engineering team that builds and maintains it. Oobeo powers our digital permits, valet…
Added 36 mins ago
Senior Software Engineer, Reporting
JustPark
Remote, United States
Join the Reporting team at JustPark as a Senior Software Engineer. You'll build, ship and maintain the data platform and reporting products behind our venue operations, used at venues like…
Added 55 mins ago
M
Senior Physical Design Verification Engineer
Microsoft
OR · CA · TX · NC · Hillsboro, OR · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro · Mountain View · Austin · Raleigh
- $119,800 to $261,000 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 55 mins ago
M
Cloud Network Engineer II
Microsoft
United States
- $102,100 to $219,200 USD / year
As a Cloud Network Engineer II on the HPC & AI Infrastructure team, you’ll work at the intersection of AI supercomputing and large-scale networking, shaping how advanced AI models are…
Added 55 mins ago
M
Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $85,400 to $183,700 USD / year
Are you a software engineer who loves code, moves fast, and enjoys solving problems at scale? Are you excited about AI and want to build the platform that makes AI reliable, resilient, and…
Added 56 mins ago
M
Logic Design Engineer
Microsoft
United States
- $102,100 to $219,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 56 mins ago
M
Principal Product Engineer
Microsoft
CA · OR · NC · TX · Mountain View, CA · Hillsboro, OR · Raleigh, NC · Austin, TX · Mountain View · Hillsboro · Raleigh · Austin
- $142,800 to $304,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 56 mins ago
M
Cloud Principal Hardware Engineer
Microsoft
CA · WA · Aliso Viejo, CA · Mountain View, CA · Redmond, WA · Aliso Viejo · Mountain View · Redmond
- $142,800 to $304,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 56 mins ago
M
Senior Performance Modeling Engineer
Microsoft
CA · WA · Mountain View, CA · Redmond, WA · Mountain View · Redmond
- $119,800 to $261,000 USD / year
Do you want to help shape the future of AI infrastructure and influence the hardware-software co-design decisions that power Microsoft's next generation AI platforms?

Closed listing

NTT DATA

Data Centre Service Delivery Field Support Engineer (L1)

VA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides first line remote and onsite technical support to clients.
Provides first line field engineering services to clients.
Reports and escalate issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Required experience:

Entry level experience in building, deploying and supporting data center networking infrastructure.
Associate level knowledge of data center network equipment like Nexus and MDS series switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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