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Sales Compensation Analyst
Trace3
Irvine, CA
…and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a…
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GTM Forecasting & Pipeline Governance Manager
Trace3
Irvine, CA
…and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a…
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Civil Engineer- Commercial Site Design & Water
GPAC
Ormond Beach, FL
- $90,000 to $125,000 USD / year
A well-established Engineering firm is seeking a Civil Engineer / Project Engineer to join our team and support the planning, design, permitting, and construction of commercial and…
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SENIOR ELECTRICAL ENGINEER
GPAC
San Antonio, FL
- $130,000 to $150,000 USD / year
Building Systems / MEP | San Antonio, TX | $130K–$150K + Bonus
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Enterprise Quality Assurance Assistant Manager/Team Leader
GESA CREDIT UNION
Richland, WA · Lynnwood, WA
- $83,450.81 to $158,050.78 USD / year
…disciplined approach to continuous improvement and quality…
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Civil Engineer- Land Development
GPAC
Fort Myers, FL
- $80,000 to $120,000 USD / year
A trusted engineering and surveying firm in the Fort Myers, FL market with a strong reputation for service excellence and long-term client relationships is seeking a Civil Engineer with…
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SENIOR ELECTRICAL ENGINEER
GPAC
New Braunfels, TX
- $130,000 to $150,000 USD / year
Building Systems / MEP | San Antonio, TX | $130K–$150K + Bonus
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Structural Engineer
GPAC
Irvine, CA
- $120,000 to $160,000 USD / year
If you're a licensed Structural Professional Engineer (PE) who enjoys solving complex engineering challenges, leading talented teams, and seeing your designs come to life, this opportunity…
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Traffic Engineer
GPAC
Irvine, CA
- $120,000 to $150,000 USD / year
Leading provider of Intelligent Transportation Systems (ITS), Traffic Engineering, and Transportation Planning and Engineering consulting services in the region
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Electrical Engineer
GPAC
Austin, TX
- $100,000 to $140,000 USD / year
…for a licensed PE who enjoys designing innovative building systems, collaborating with talented professionals, and making a meaningful impact on a wide variety of…
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SENIOR ELECTRICAL ENGINEER
GPAC
Austin, TX
- $130,000 to $150,000 USD / year
Building Systems / MEP | Austin, TX | $130K–$150K + Bonus
Added just now
Sr. Director, Brand and Communications
Avathon
Pleasanton, CA
…contextualizes and connects operational data across siloed systems, bringing together time series, structured, unstructured, and machine vision data to power AI-driven applications in asset…
Added 1 min ago
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Civil Engineer
GPAC
South Bend, IN
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added 1 min ago
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Civil Engineer
GPAC
Fort Wayne, IN
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added 1 min ago
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Bridge Design Engineer
GPAC
Edinburg, TX
- $85,000 to $120,000 USD / year
We are a premier engineering firm with a half‑century of proven expertise in delivering safe, durable transportation infrastructure. Our multidisciplinary team blends seasoned veterans with…
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Civil Engineer
GPAC
Akron, OH
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added 1 min ago
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Civil Engineer
GPAC
Youngstown, OH
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added 1 min ago
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Water/Wastewater Engineer
GPAC
Youngstown, OH
- $90,000 to $150,000 USD / year
Design & Deliver: Lead the full lifecycle of water and wastewater projects - treatment plants, pump stations, pipelines, distribution and collection systems.
Added 1 min ago
Engineer I - Engineering, Validation
Catalent Pharma Solutions LLC
Madison, WI
…102,700‑square‑foot GMP facility specializes in mammalian cell line engineering, drug substance biomanufacturing, and biopharmaceutical development, utilizing flexible single‑use systems to…
Added 1 min ago
Supervisor - Engineering, Validation
Catalent Pharma Solutions LLC
Madison, WI
…102,700‑square‑foot GMP facility specializes in mammalian cell line engineering, drug substance biomanufacturing, and biopharmaceutical development, utilizing flexible single‑use systems to…
Added 1 min ago
Senior CS Technical Support Engineer
Cymer, LLC. (US01)
San Diego, CA
…Global Support Center (GSC) provides comprehensive technical engineering support for escalations and technical issues, collaborating with account teams, program engineering and Cymer field…
Added 1 min ago
Internship - Mechanical Design Engineer
ASML US, LP. (US30)
Wilton, CT
Seeking an individual with a strong background in mechanical design and engineering. A background in mechanical design of mechatronics, precision design, or complex optical systems is…
Added 1 min ago
Mechanical Designer for SEM
ASML US, LP. (US31)
San Jose, CA
Major in Physics, Optics, Material, engineering & Science( mechanical, Semi-conductor related etc..) is preferable.
Added 2 mins ago
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Sr Project Manager - Operations
Tolmar
Windsor, CO
- $130,000 to $145,000 USD / year
…including, but not limited to, MS&T, Supply Chain, Manufacturing, Engineering, and Quality), while adhering to budget, scope, timeline, and manufacturing schedule requirements. Support and…
Added 2 mins ago
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Drainage Engineer
GPAC
Ann Arbor, MI
- $100,000 to $150,000 USD / year
Tackle everything from localized drainage improvements to complex stormwater systems, hydraulic structures, and watershed challenges.

NTT DATA

Data Centre Field Support Engineer (L2)

TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Data Center Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.

Required experience:

Moderate level of experience in building, deploying and supporting data center networking infrastructure.
Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.

Workplace type:

Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.