Jobs in the United States

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Civil Engineer
GPAC
South Bend, IN
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added just now
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Civil Engineer
GPAC
Fort Wayne, IN
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added just now
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Bridge Design Engineer
GPAC
Edinburg, TX
- $85,000 to $120,000 USD / year
We are a premier engineering firm with a half‑century of proven expertise in delivering safe, durable transportation infrastructure. Our multidisciplinary team blends seasoned veterans with…
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Civil Engineer
GPAC
Akron, OH
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added just now
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Civil Engineer
GPAC
Youngstown, OH
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added just now
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Water/Wastewater Engineer
GPAC
Youngstown, OH
- $90,000 to $150,000 USD / year
…real‑world infrastructure. We need a passionate Water/Wastewater Engineer who wants to lead, innovate, and grow alongside industry…
Added just now
Engineer I - Engineering, Validation
Catalent Pharma Solutions LLC
Madison, WI
…102,700‑square‑foot GMP facility specializes in mammalian cell line engineering, drug substance biomanufacturing, and biopharmaceutical development, utilizing flexible single‑use systems to…
Added 1 min ago
Senior CS Technical Support Engineer
Cymer, LLC. (US01)
San Diego, CA
As a Senior CS Technical Support Engineer, you will deliver technical support for Cymer laser products in Integrator and Chipmaker Operations. The Cymer Global Support Center (GSC) provides…
Added 1 min ago
Internship - Mechanical Design Engineer
ASML US, LP. (US30)
Wilton, CT
Seeking an individual with a strong background in mechanical design and engineering. A background in mechanical design of mechatronics, precision design, or complex optical systems is…
Added 1 min ago
Mechanical Designer for SEM
ASML US, LP. (US31)
San Jose, CA
The mission of Electron Optics Design Engineer position is to design EO system/submodules for the state of the art e-Beam inspection/Metrology tool. As an Electron Optics Design Engineer,…
Added 1 min ago
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Drainage Engineer
GPAC
Ann Arbor, MI
- $100,000 to $150,000 USD / year
Tackle everything from localized drainage improvements to complex stormwater systems, hydraulic structures, and watershed challenges.
Added 1 min ago
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Quality Engineer
Verify
San Diego, CA
- $35 USD / hour
Quality Engineer defines and implements quality assurance solutions to a wide range of complex issues. Ensures a high reliability and proper performance per product requirements. Analyzes…
Added 3 mins ago
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Water Resource Engineer
GPAC
Stockton, CA
- $90,000 to $150,000 USD / year
Our growing, multi-disciplinary engineering firm is looking for a Water Resources Engineer who wants to take on meaningful projects, work alongside experienced industry professionals, and…
Added 4 mins ago
Sales Engineer - Veterinary Software
IDEXX
Portland, ME
IDEXX offers multiple veterinary software products, including systems for practice management, pet owner engagement, workflow, and payments. The Sales Engineer maps software features to a…
Added 5 mins ago
Water Resources Coordinator/EIT
HDR
Sacramento, CA · Walnut Creek, CA
…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
Added 5 mins ago
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Civil Engineer
GPAC
Youngstown, OH
- $80,000 to $150,000 USD / year
An established and growing engineering consulting firm is seeking a Civil Engineer to join its team. This is an excellent opportunity for an early-career engineer looking to expand their…
Added 6 mins ago
MRB Coordinator
South Bay Solutions
Fremont, CA
· Coordinate with Quality Engineer, Engineering, Production, and Purchasing to resolve material nonconformity and determine proper disposition paths.
Added 6 mins ago
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Sr. Electrical Engineer (PE)
GPAC
Orlando, FL
- $110,000 to $135,000 USD / year
We are partnering with a well-established, employee-focused engineering consulting firm seeking a Senior Electrical Engineer to join its growing MEP team. This opportunity is ideal for an…
Added 6 mins ago
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Sr. Electrical Engineer (PE)
GPAC
Cape Coral, FL
- $110,000 to $135,000 USD / year
We are partnering with a well-established, employee-focused engineering consulting firm seeking a Senior Electrical Engineer to join its growing MEP team. This opportunity is ideal for an…
Added 6 mins ago
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Sr. Electrical Engineer (PE)
GPAC
Tampa, FL
- $110,000 to $135,000 USD / year
We are partnering with a well-established, employee-focused engineering consulting firm seeking a Senior Electrical Engineer to join its growing MEP team. This opportunity is ideal for an…
Added 6 mins ago
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Sr. Electrical Engineer (PE)
GPAC
Port Saint Lucie, FL
- $110,000 to $135,000 USD / year
We are partnering with a well-established, employee-focused engineering consulting firm seeking a Senior Electrical Engineer to join its growing MEP team. This opportunity is ideal for an…
Added 6 mins ago
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Sr. Electrical Engineer (PE)
GPAC
Tallahassee, FL
- $110,000 to $135,000 USD / year
We are partnering with a well-established, employee-focused engineering consulting firm seeking a Senior Electrical Engineer to join its growing MEP team. This opportunity is ideal for an…
Added 6 mins ago
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Sr. Electrical Engineer (PE)
GPAC
Saint Petersburg, FL
- $110,000 to $135,000 USD / year
We are partnering with a well-established, employee-focused engineering consulting firm seeking a Senior Electrical Engineer to join its growing MEP team. This opportunity is ideal for an…
Added 7 mins ago
Axiom Software Engineer
LED FastStart
Remote, United States
. Develop and enhance data integration processes to extract, transform, and load financial data from source systems into the Axiom platform.
Added 7 mins ago
Data Centre Field Support Engineer (L2)
NTT DATA
TX
The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field…

NTT DATA

Data Centre Field Support Engineer (L2)

TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Data Center Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.

Required experience:

Moderate level of experience in building, deploying and supporting data center networking infrastructure.
Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.

Workplace type:

Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.