Jobs in the United States

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Added 5 mins ago
Build Process Engineer
GM Performance Power Units
Concord, NC
GM Performance Power Units is seeking a skilled and motivated Build Process Engineer to join our team in Concord, NC. This role is responsible for developing, implementing, and improving…
Added 9 mins ago
TEM Integration Engineer
Daimler Truck North America LLC
Portland, OR
Hybrid (4 days per week in-office / 1 day remote)
Added 9 mins ago
Software Engineer Sys 5
Lam Research
Tualatin
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time
Added 9 mins ago
Mechanical Engineer 2
Lam Research
Fremont
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time
Added 9 mins ago
Field Service Engineer 2
Lam Research
Hillsboro · Tualatin · Boise · Chandler
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Added 10 mins ago
Software Engineer I, Data Platforms
Abnormal
Remote, United States
We’re looking for a Software Engineer I who is eager to learn and ready to take on meaningful technical challenges. You’ll work alongside experienced engineers, contribute to ambitious…
Added 10 mins ago
IT, AI Engineer
Castle Biosciences
Scottsdale, AZ
Typically, Monday through Friday in office 8-hour workday, exempt position, working from the Scottsdale, AZ office location
Added 17 mins ago
Staff Automation Engineer
Dexcom
Remote, United States
…support of complex automated manufacturing equipment and control…
Added 17 mins ago
Supply Chain Performance Engineer
Oshkosh Corporation
Orlando, FL
The Supply Chain Engineer will support the supply chain organization and the supply base with the planning and execution of processes designed to improve overall supplier performance…
Added 19 mins ago
Senior Engineer Generation - Boiler
ALLIANT ENERGY CORP
BELOIT, WI
Added 19 mins ago
Senior Engineer Generation - Boiler
ALLIANT ENERGY CORP
BELOIT, WI
Added 19 mins ago
Staff EMC Engineer, High Voltage
Rivian
Irvine, CA
Added 19 mins ago
Senior Software Engineer, AV Frameworks
General Motors LLC
Sunnyvale, CA · Seattle, WA
…(IPC), middleware, and developer experience that make complex systems reliable, observable, and fast. As a Senior Software Engineer, you will design and deliver the core communication and…
Added 19 mins ago
Healthcare Engineer
Veterans Affairs, Veterans Health Administration
Tomah, WI
Selective Service Registration is required for males born after 12/31/1959
Added 19 mins ago
Programmer II
GLOBAL FINISHINGS SOLUTIONS
OSSEO, WI
Added 19 mins ago
Programmer II
GLOBAL FINISHINGS SOLUTIONS
OSSEO, WI
Added 19 mins ago
Manufacturing Engineer I
ManpowerGroup
Chetek, WI
Our client is seeking a Manufacturing Engineer I to join their team in the Quick Coupling Division, supporting the design, implementation, and continuous improvement of manufacturing…
Added 19 mins ago
Manufacturing Engineer II
ManpowerGroup
Chetek, WI
Our client is seeking a Manufacturing Engineer II to join their team in the Quick Coupling division. As someone who enjoys turning ideas into reliable, high-quality production, you’ll help…
Added 20 mins ago
Senior Engineer Generation - Boiler
ALLIANT ENERGY CORP
SHEBOYGAN, WI
Added 20 mins ago
Senior Engineer Generation - Boiler
ALLIANT ENERGY CORP
SHEBOYGAN, WI
Added 20 mins ago
Senior PLD Engineer
ASTRONAUTICS CORP/AMERICA
OAK CREEK, WI
Added 20 mins ago
Developmental Test Engineer
Zone 5 Technologies
San Luis Obispo, CA
…developmental testing. We are seeking a Developmental Test Engineer to plan and execute ground-based developmental tests that mature our designs, identify design deficiencies early, and…
Added 20 mins ago
Technical Support Engineer- Commercial Chillers
Trane Technologies
La Crosse, WI
As a Technical Support Engineer , you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment. Excellent customer service skills and…
Added 20 mins ago
Senior HVAC Engineer
Trane Technologies
La Crosse, WI
…truly autonomous buildings. We’re looking for a Mechanical Engineer who brings deep knowledge of HVAC system design, commissioning, and field implementation - someone who understands how…
Added 20 mins ago
Senior Identity System Engineer
Sanford Health
Marshfield, WI
Shift: 8 Hours - Day Shifts

Closed listing

NTT DATA

Data Centre Field Support Engineer (L1)

TX, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides first line remote and onsite technical support to clients.
Provides first line field engineering services to clients.
Reports and escalate issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Required experience:

Entry level experience in building, deploying and supporting data center networking infrastructure.
Associate level knowledge of data center network equipment like Nexus and MDS series switching.

Workplace type:

Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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Jobs in the United States