Req ID: 398086
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We are currently seeking a Transition Manager to join our team in Richmond, Virginia (US-VA), United States (US). Position summary
The Transition Manager is accountable for successfully taking over End User Computing services from the incumbent supplier and delivering them to steady-state operations. This role bridges the contract award and the operating service. The Transition Manager owns the master transition plan, its cost and schedule and every transition deliverable, from post-award planning through incumbent shadowing, Commencement and Transition closure. The environment is a statewide, multi-agency service of roughly 55,000 managed devices across about 1,900 sites, delivered inside a multi-supplier model with a Multi-Supplier Integrator (MSI).
Location: Remote, with potential travel to client site in Richmond, Virginia.
*Note: This is a notional position is contingent upon future contract award.
Key responsibilities
Transition planning and governance
- Own and execute the master transition plan across the four implementation phases: Post-Award, Pre-Commencement, Incumbent Shadowing/Implementation, and Post-Commencement through Transition closure.
- Develop and maintain the Services Detailed Implementation Plan and the Services Implementation Readiness Plan (due about 30 days before take-on), and manage to the implementation milestones in Exhibit 2.4.1, including the MSI integration milestones.
- Deliver the one-time Critical Deliverables on schedule, including the Service Management Manual, Initial Security Plan, Initial Technology Plan, Complete Asset Inventory and CMDB Data Population, Service Catalog Request and Fulfillment Implementation, Service Management Systems Implementation, Operating Level Agreements, Software Asset Management Reconciliation, Services Remediation Plan, Services Modernization Plan, and the Transition Closure Report. Each carries a deliverable credit if late.
Incumbent take-on
- Lead incumbent shadowing, knowledge transfer, and the turnover of assets, software licenses, operational documentation and personnel.
- Manage dependencies and assumptions on the incumbent, customer and related agencies, and trigger contingency plans when information or support is inadequate.
- Coordinate the assumption of third-party contracts and subcontracts and the reconciliation of equipment and software assets.
Stakeholder and integration management
- Serve as the day-to-day transition point of contact for the customer, the MSI, other Service Tower Suppliers, the incumbent and agency customers.
- Run transition governance, status reporting, risk and issue management, communications and organizational change management with agencies.
- Integrate with MSI service management systems, processes and SMMs so that the service operates correctly at Commencement.
Delivery and financial control
- Hold the transition to approved budget, schedule and scope under strict change control, and report program metrics and recommendations to senior NTT and customer leadership.
- Protect service continuity and service level attainment during cutover.
Handover and team leadership
- Direct matrixed transition workstream leads (for example device and asset migration, endpoint and VDI build, service management tooling and security) and mentor less experienced team members.
- Transfer ownership to the Operations Team Key Personnel at closure, with a documented knowledge transfer that covers Key Personnel roll-off, and provide input to the initial Transition Out Plan.
Required qualifications
- Bachelor's degree required; graduate degree preferred.
- 8–10 years of relevant experience managing complex services transitions or implementations that involve multiple services, third-party partners and multiple sites.
- Ability to travel to customer site as required.
Preferred qualifications
- Demonstrated experience taking over operations from an incumbent supplier in an enterprise or public-sector environment.
- Advanced project management, client management and project financial skills, including change control.
- Advanced ability to assess, manage and remediate high project risks.
- Working knowledge of ITIL service management processes and managed services technologies.
- Executive-level communication skills and experience presenting to client leadership.
- Ability to satisfy customer's acceptance of Key Personnel and any required background and security screening.
- PMP or PgMP; ITIL certification.
- Experience with end user computing at scale: device lifecycle, Microsoft 365 and endpoint management, VDI, refresh programs.
- Experience in a multi-supplier or service integration (MSI/SIAM) model.
- State or local government, or other regulated public-sector, experience.
Measures of success
- Transition Critical Deliverables accepted on or before their due dates.
- Commencement achieved on the agreed date without degrading service levels.
- Asset, license and contract takeover reconciled and documented.
- Transition budget and milestone charges held within approved plan.
- Clean handover to the Operations Team and an accepted Transition Closure Report.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $71,348 to $132,125. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. The candidate may also be eligible for incentive compensation based on personal and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
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