Jobs in the United States

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Civil Engineer
Actalent
Herndon, VA
…projects for both residential and commercial sectors. As a Civil Engineer, you will have the opportunity to design and draft site plans, subdivision plans, plats, and related construction…
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MEP Specialist
Actalent
FAIRFAX, VA
Work closely with the Project Site Engineer to ensure all relevant project information, drawings, and documentation are accurately loaded into Procore.
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Electrical Design Engineer
Actalent
Clearwater, FL
- $140,000 to $150,000 USD / year
Bachelor's degree in Electrical Engineering, Physics, or a related engineering field.
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Firmware Test Engineer
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Solon, OH
- $35 to $40 USD / hour
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Electrical Design Engineer
Actalent
Spartanburg, SC
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Senior Full Stack Engineer
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Senior Site Reliability Engineer
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- $150,000 to $200,000 USD / year
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Composites Engineer
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Mechanical Engineer
Actalent
Hudsonville, MI
- $38.46 to $42 USD / hour
The Mechanical Design Engineer will be responsible for the mechanical design and detailing of custom automated machines and fixtures, mechanical layouts, detail drawings, and BOMs. This…
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Industrial Engineer
Actalent
Saltillo, MS
- $43 to $57 USD / hour
5+ years of manufacturing engineering/process improvement experience in a metal fabrication environment.
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Manufacturing Engineer 3
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Pontiac, IL
Job Title: Manufacturing Engineer IIIJob DescriptionThis Manufacturing Engineer III role focuses on applying engineering theory and principles to improve industrial layouts and…
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Industrial Engineer -Tupelo Area
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Oxford, MS
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Manufacturing Engineer 3
Actalent
Bloomington, IL
Job Title: Manufacturing Engineer IIIJob DescriptionThis Manufacturing Engineer III role focuses on applying engineering theory and principles to improve industrial layouts and…
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East Peoria, IL
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Design Engineer
Actalent
Peoria, IL
- $41 USD / hour
Job Title: Design Engineer Job DescriptionJoin our dynamic team as a Design Engineer, where you will design and validate cooling components, modules, and systems for machine and power…
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Mechanical Application Engineer
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Dallas, TX
- $70,000 to $95,000 USD / year
Job Title: Mechanical Application EngineerJob DescriptionThe Mechanical Application Engineer plays a key role in the engineering, design, and support of packaged equipment solutions across…
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Product Engineer II
Howmet Aerospace
Torrance, CA
Howmet Fastening Systems is looking for a Product Engineer II in our Torrance, CA location. This position has responsibility of product development and qualifications for product lines at…
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Head of AI Transformation, Engineering & SaaS Operations, MD
Charles River Systems Inc MA
United States
- $170,000 to $282,500 USD / year
The Head of AI Transformation, Engineering & SaaS Operations reports directly to the CTO and serves as a cross-functional transformation leader responsible for accelerating AI adoption…
Added 1 min ago
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Platform Engineer (AWS)
Insight Global
McLean, VA
- From $88 USD / hour
 We need a mid-level Platform Engineer with a strong software engineering foundation. The sweet spot is around 3-5 years of experience. They need to be able to code, have strong AWS…
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Aircraft Engineer Job Family
Federal Express Corporation
Memphis, TN
Bachelor's degree in engineering. Related experience may offset degree requirements and related education/degree may offset experience requirements.
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Project Engineer
Rockford
Detroit, MI
Rockford is seeking a motivated Construction Project Engineer to join our team. In this role, you will support construction projects from start to finish, assisting with project planning,…
Added 2 mins ago
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Assistant Quality Control Manager (3870)
BRIGHT LIGHTS USA INC
Mount Laurel, NJ
- $75,000 to $80,000 USD / year
Actively perform and oversee incoming, in-process, and final inspection activities to ensure products conform to engineering drawings, specifications, customer requirements, and applicable…
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Software Development Engineer, Amazon Braket, Amazon Braket
Amazon Development Center U.S., Inc.
Seattle, WA
Amazon Braket is evolving to support fault-tolerant quantum computing, and we are looking for a Software Development Engineer who can build high-performance systems infrastructure for…
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Operations Engineer, SP&E, Strategic Programs & Engineering
Amazon.com Services LLC
Nashville, TN · Bellevue, WA
As an Operations Engineer on the Last Mile Engineering team, you will serve as a critical link between field operations and engineering, ensuring that operational pain points are captured,…
Added 2 mins ago
Construction Project Manager, EV Charging Solutions, EV Charging Solutions, EV Charging Solutions
Amazon.com Services LLC
Boston, MA · Arlington, VA · New York, NY
…and charging stations. This involves overseeing the design process and ensuring compliance with Amazon's standards, local codes, and project-specific requirements. The projects focus on EV…

NTT DATA Services

L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE

Frisco, TX, United States

The starting pay range for this role is $68,076 – 118,188.

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Job details

Pay: The starting pay range for this role is $68,076 – 118,188.
Posting language: English
Posted: Nov 5, 2026

Original job description

Req ID: 397354

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).

Day to Day Responsibilities:

Provide L2/L3 production support for Surgery, Endoscopy, Operating Room and Sterile Processing applications, including incident investigation, troubleshooting, resolution, and service restoration.
Support STERIS SPM environments and related sterile-processing/instrument-tracking workflows, including application testing, go-live/post-go-live support, reporting and integration dependencies.
Troubleshoot application, server, interface, device/equipment connectivity, workflow, user-access, configuration, and vendor-related issues affecting perioperative and sterile-processing operations.
Monitor and manage assigned incidents, service requests, problems, and changes in accordance with defined SLAs and operational procedures.
Perform root cause analysis for recurring or complex application issues and implement corrective and preventive actions.

Collaborate with Surgery/Endoscopy clinical users, Sterile Processing, Clinical Engineering, infrastructure/server/network/interface teams, Epic/TogetherCare teams where applicable, and third-party vendors to resolve application and workflow issues.

Maintain and enhance technical documentation, knowledge articles, runbooks, and support procedures, while identifying opportunities for automation and continuous service improvement.

Support application maintenance, upgrades, patches, configuration changes, testing, and production deployments while minimizing impact to surgical and endoscopy operations.

Basic Requirements:

L2: 3-5 years / L3: 5-8+ years of experience supporting healthcare or clinical applications in a production environment.
5+years hands-on experience supporting Surgery, Endoscopy, Operating Room, Sterile Processing, or perioperative clinical application workflows.
3+ years hands-on experience with STERIS SPM (Sterile Processing Management), instrument tracking, or comparable sterile-processing/instrument-management platforms.
5+ years experience troubleshooting application workflows, integrations/interfaces, application/server configurations, device or equipment connectivity, and related technical dependencies in a hospital environment.
5+ years demonstrated L2/L3 incident troubleshooting and resolution within defined SLA targets, including high-priority/critical incidents.
5+ years hands-on experience with Incident, Problem, Change, and Service Request Management using ServiceNow or a comparable ITSM platform.
5+ years experience coordinating with clinical users, cross-functional IT teams, Clinical Engineering, and third-party vendors for issue resolution, upgrades, testing, and production changes.

Preferred Skills:

Experience with STERIS SPM reporting/integration components such as ProConnect and/or ConnectAssure is highly desirable.
Experience with instrument tracking, sterilization-cycle reporting, biological-indicator reporting, infection-prevention reporting, or sterile-processing device integration is desirable.
Familiarity with perioperative/OR and Endoscopy workflows and the operational impact of application or equipment downtime.
Familiarity with healthcare integrations/interfaces, including HL7 and application-to-application data flows; Epic integration exposure is a plus.
Effective written and verbal communication skills to collaborate with client stakeholders, clinical users, technical teams, and third-party vendors.
Relevant application/vendor, ITIL, healthcare IT, or technical certifications are preferred.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Skills

Troubleshooting
Reporting
Troubleshoot
Workflow
Root cause analysis
Clinical science
Documentation
ServiceNow
IT service management
Infection control
Communication skills
ITIL

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