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Added 5 mins ago
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Software Development Engineer in Test (SDET) Remote
Genesis10
WOODBURY, NY
- $55 to $70 USD / hour
Genesis10 is currently seeking a Software Development Engineer in Test (SDET) for a remote contract to hire opportunity with a Major Financial Institution. In this role, you will lead test…
Added 5 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
EHR & Platform Integration: Partner with Epic Analysts, platform architects, and core Salesforce teams to ensure seamless data flow between frontline clinical workflows in Epic and…
Added 6 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Schenectady, NY
- $131,000 to $174,000 USD / year
Experience leading platform migrations, including legacy source control to Git-based tools (e.g., GitHub).
Added 7 mins ago
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Senior Systems Engineer, AM&D Services & Products
Uber
New York City, NY
- $171,000 to $190,000 USD / year
As a Senior Systems Engineer in our Autonomous Mobility & Delivery (AM&D) group, you will play a pivotal role in shaping the future of autonomous transportation at Uber.
Added 7 mins ago
Senior Insider Threat Engineer
Humana
Albany, NY
The Senior Insider Threat Engineer is responsible for the configuration, tuning, and day-to-day optimization of enterprise insider threat technologies at Humana. Reporting to the Insider…
Added 7 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Albany, NY
…obligations governing AI use. This role implements and operates platform configuration to the requirements defined by Information Security and AI GRC. Governance, policy, risk acceptance,…
Added 8 mins ago
AI Enablement Lead
EPAM Systems
New York, NY
Added 8 mins ago
Senior Manager, Go-to-Market Marketing - Cybersecurity
EPAM Systems
New York, NY
Added 9 mins ago
TW
Software Data Engineer
The Walt Disney Company
New York, NY
- $113,700 to $152,400 USD / year
This in not a remote role. You must be in the local area or open to relocation.
Added 9 mins ago
EG
Cloud Engineer
Eliassen Group
Albany, NY
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 51 mins ago
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Senior Systems Engineer, AM&D Services & Products
Uber
Seattle, WA
- $171,000 to $190,000 USD / year
As a Senior Systems Engineer in our Autonomous Mobility & Delivery (AM&D) group, you will play a pivotal role in shaping the future of autonomous transportation at Uber.
Added 51 mins ago
U
Senior Software Engineer, Capacity & Efficiency Engineering (CEE) - Planning
Uber
Seattle, WA
- $202,000 to $224,000 USD / year
Engineering at Uber means building for real-world impact under real-world constraints. As a Senior Software Engineer on CEE, you will architect the systems that decide how much…
Added 51 mins ago
Senior Partner Sales Manager - Content (Adobe & Sitecore)
EPAM Systems
Seattle, WA
This Remote Position Cannot be Performed in New York City.
Added 51 mins ago
EG
Cloud Engineer
Eliassen Group
Olympia, WA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Senior Partner Sales Manager - Content (Adobe & Sitecore)
EPAM Systems
Portland, OR
This Remote Position Cannot be Performed in New York City.
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Salem, OR
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
AI Engineer - Prototyping
Emergence AI
Irvine, CA
As an AI Engineer at Emergence AI you'll build customer-facing platform capabilities and AI-powered solutions that solve real business problems. You'll work directly with Product…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Topeka, KS
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Senior Snowflake Engineer
Datavail Corporation
Remote, United States
…applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Nashville, TN
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Senior Insider Threat Engineer
Humana
Atlanta, GA
The Senior Insider Threat Engineer is responsible for the configuration, tuning, and day-to-day optimization of enterprise insider threat technologies at Humana. Reporting to the Insider…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Atlanta, GA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 hours ago
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Windows Server Engineer - Remote
Genesis10
Inver Grove Heights, MN
- $40 to $44 USD / hour
Genesis10 is currently seeking a Remote Windows Server Engineer for a contract position with an Agricultural Cooperative located in Inver Grove Heights, MN. This is a 3+ month contract…
Added 2 hours ago
Lead DevSecOps Engineer
Leidos
Eagan, MN
Leidos is seeking a Lead DevSecOps Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP).…
Added 2 hours ago
DevSecOps Security Engineer
Leidos
Eagan, MN
Leidos is seeking a DevSecOps Security Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform…

Closed listing

NTT DATA Services

L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE

Frisco, TX, United States

The starting pay range for this role is $68,076 – 118,188.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The starting pay range for this role is $68,076 – 118,188.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: 397354

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).

Day to Day Responsibilities:

Provide L2/L3 production support for Surgery, Endoscopy, Operating Room and Sterile Processing applications, including incident investigation, troubleshooting, resolution, and service restoration.
Support STERIS SPM environments and related sterile-processing/instrument-tracking workflows, including application testing, go-live/post-go-live support, reporting and integration dependencies.
Troubleshoot application, server, interface, device/equipment connectivity, workflow, user-access, configuration, and vendor-related issues affecting perioperative and sterile-processing operations.
Monitor and manage assigned incidents, service requests, problems, and changes in accordance with defined SLAs and operational procedures.
Perform root cause analysis for recurring or complex application issues and implement corrective and preventive actions.

Collaborate with Surgery/Endoscopy clinical users, Sterile Processing, Clinical Engineering, infrastructure/server/network/interface teams, Epic/TogetherCare teams where applicable, and third-party vendors to resolve application and workflow issues.

Maintain and enhance technical documentation, knowledge articles, runbooks, and support procedures, while identifying opportunities for automation and continuous service improvement.

Support application maintenance, upgrades, patches, configuration changes, testing, and production deployments while minimizing impact to surgical and endoscopy operations.

Basic Requirements:

L2: 3-5 years / L3: 5-8+ years of experience supporting healthcare or clinical applications in a production environment.
5+years hands-on experience supporting Surgery, Endoscopy, Operating Room, Sterile Processing, or perioperative clinical application workflows.
3+ years hands-on experience with STERIS SPM (Sterile Processing Management), instrument tracking, or comparable sterile-processing/instrument-management platforms.
5+ years experience troubleshooting application workflows, integrations/interfaces, application/server configurations, device or equipment connectivity, and related technical dependencies in a hospital environment.
5+ years demonstrated L2/L3 incident troubleshooting and resolution within defined SLA targets, including high-priority/critical incidents.
5+ years hands-on experience with Incident, Problem, Change, and Service Request Management using ServiceNow or a comparable ITSM platform.
5+ years experience coordinating with clinical users, cross-functional IT teams, Clinical Engineering, and third-party vendors for issue resolution, upgrades, testing, and production changes.

Preferred Skills:

Experience with STERIS SPM reporting/integration components such as ProConnect and/or ConnectAssure is highly desirable.
Experience with instrument tracking, sterilization-cycle reporting, biological-indicator reporting, infection-prevention reporting, or sterile-processing device integration is desirable.
Familiarity with perioperative/OR and Endoscopy workflows and the operational impact of application or equipment downtime.
Familiarity with healthcare integrations/interfaces, including HL7 and application-to-application data flows; Epic integration exposure is a plus.
Effective written and verbal communication skills to collaborate with client stakeholders, clinical users, technical teams, and third-party vendors.
Relevant application/vendor, ITIL, healthcare IT, or technical certifications are preferred.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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Skills

Troubleshooting
Reporting
Troubleshoot
Workflow
Root cause analysis
Clinical science
Documentation
ServiceNow
IT service management
Infection control
Communication skills
ITIL

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