Jobs in the United States

25+ jobs

Save this search

Added just now
AA
Platform Engineer (Azure)
Ascend Analytics
Boulder, CO
- $85,000 to $115,000 USD / year
…security administration. You'll partner with Development, Model Support, and client-facing teams to deliver reliable environments, move clients from on-premises hosting into Azure, and help…
Added 2 mins ago
Configuration Data Analyst / Principal Configuration Data Analyst
Northrop Grumman
Warner Robins
Supporting other engineering support activities within document management
Added 3 mins ago
Quality Analyst
Northrop Grumman
Linthicum Heights
…fuel those missions. By joining in our shared mission, we ’II support yours of expanding your personal network and developing skills, whether you are new to the field, or an industry…
Added 3 mins ago
Chief Engineer Level 5 - Linthicum
Northrop Grumman
Baltimore
…fuel those missions. By joining in our shared mission, we’ll support yours of expanding your personal network and developing skills, whether you are new to the field or an industry…
Added 3 mins ago
Systems Engineer or Principal Systems Engineer
Northrop Grumman
Ocean Springs
…across all levels. The selected candidate will utilize Systems Engineering practices to provide technical support during equipment installation, maintenance, operation, troubleshooting and…
Added 3 mins ago
Chief Engineer Level 6 - Linthicum
Northrop Grumman
Linthicum Heights
…fuel those missions. By joining in our shared mission, we’ll support yours of expanding your personal network and developing skills, whether you are new to the field or an industry…
Added 3 mins ago
NG
2027 Software Testing Engineering Intern - Apopka FL
Northrop Grumman
Apopka
- $18.5 to $41.5 USD / hour
An internship at Northrop Grumman is unique. Sure, you’ll learn new skills, explore our enterprise, network with experts, connect with thought leaders, and finish with a resume that opens…
Added 4 mins ago
RF Communications Systems Engineer Technician Top Secret clearance
Northrop Grumman
Stafford
…program is a large Antenna based RF Transmission and receiving network project. We use command and control software to remotely control multiple systems…
Added 4 mins ago
Network Administrator 3/4 - TS/SCI
Northrop Grumman
Dulles
…fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry…
Added 4 mins ago
Sr Principal Network Administrator - TS/SCI
Northrop Grumman
Dulles
…fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry…
Added 4 mins ago
2027 - Associate Cyber Software Engineer - San Antonio TX
Northrop Grumman
San Antonio
…fuel those missions. By joining in our shared mission, we’ll support yours of expanding your personal network and developing skills, whether you are new to the field or an industry…
Added 5 mins ago
AC
Junior Buyer
Aston Carter
Omaha, NE
- $22.12 to $26.45 USD / hour
A Bachelor's degree in Business, Engineering, or other applicable majors is preferred.
Added 6 mins ago
Controls Implementation Engineer - Vehicle Manufacturing Engrg
Ford Global
Dearborn, MI
As part of our Automation and Controls Engineering manufacturing team, you’ll help build the world-class, state-of-the-art smart vehicles the world expects from us. Within our plants around…
Added 10 mins ago
Field Tech Supervisor
NTT DATA Services, LLC
Sliver Spring
This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support…
Added 10 mins ago
Networking Advisor
NTT DATA Services, LLC
Grand Rapids
This role provides on-site technical support for network infrastructure, hardware installations, and data center operations through remote NOC. This role is hands-on, requiring physical…
Added 10 mins ago
Field Tech Supervisor
NTT DATA Services, LLC
Chicago
This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support…
Added 10 mins ago
Engineer lead (Java) - ST, Seattle WA
Starbucks Coffee Company
Seattle
…reliable, and stable technologies and security capabilities in support of the Starbucks Engineering Platform. This position is accountable for the installation, configuration, monitoring,…
Added 13 mins ago
R
Engineering Manager, Security (Cloud, Infrastructure & Application Security)
Replit
Foster City, CA
- $250,000 to $387,000 USD / year
The core responsibility of this role is getting vulnerabilities fixed on time. You will partner with engineering teams across the company to drive remediation of cloud, infrastructure, and…
Added 14 mins ago
M
IT Analyst (VN3106)
Marex
Chicago, IL
- $70,000 to $85,000 USD / year
…compliance. The Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, Endpoint and Platform Engineering teams with a key focus…
Added 14 mins ago
SI Supply Chain Transformation leader
GE Medical Systems, Ultrasound & Primary Care Diagnostics, LLC
United States
Owns the strategic execution portfolio supporting a global SI manufacturing and supply chain network across multiple manufacturing sites and regions.
Added 14 mins ago
Sr Manufacturing Manager 2 - Projects and Initiatives
GE Medical Systems, Ultrasound & Primary Care Diagnostics, LLC
Remote, United States
Support strategic transformation initiatives and continuous improvement across the manufacturing network.
Added 14 mins ago
MI
Form Carpenter Journeyman
MasTec Inc
MOUNTAIN HOME, ID
- $34 USD / hour
…execution. Our teams combine hands-on construction expertise with engineering, project management, fabrication, startup, and commissioning capabilities to deliver complex industrial…
Added 18 mins ago
Manufacturing Engineer - 2nd shift, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual…
Added 18 mins ago
Sr Strategic Category Manager, Switch Portfolio, Networking
Amazon Web Services, Inc.
Seattle, WA
…other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers…
Added 18 mins ago
Mission Operations Systems Development Engineer, Optical Inter-Satellite Link
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…and bus functions at a systems level and coordinate between engineering teams across ground, network, and space systems to achieve it. Because of the scale of the mission, you will be…

NTT DATA Services, LLC

Field Tech Supervisor

Sliver Spring, United States

The starting pay range for this role is $79,200-$118,800.

Apply About employer

Applications open in a new tab.

Job details

Pay: The starting pay range for this role is $79,200-$118,800.
Experience: 4+ years experience of combination of deskside support and lead experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Req ID: 379459 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Supervisor to join our team in Sliver Spring, Maryland (US-MD), United States (US).

This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.

Key Responsibilities:

Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
Conducts Training Sessions to maintain technical staff capabilities
Utilizes ITIL standards for Incident, request, configuration, change and problem management
Works with the service management and delivery manger team for continuous improvement
Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
Participates in IT class when necessary for troubleshooting technical issues that NTTD supports
Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians
Analyzes moderately complex to complex problems and takes corrective action
Participate in all compatibility testing prior to rollout of any new image
Provide cross training and knowledge transfer amongst team members
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Accessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket

Basic Qualifications

4+ years experience of combination of deskside support and lead experience
4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems

Highly Preferred Skills and Experience:

Leadership experience - Must be able to mentor and lead a team of 10 to 14 technicians
Performance management ( individual and team based metrics)
Operation management
Effective Team Training
Prefer someone with ITIL certification or previous ITIL training
Hands on Desktop / Technical support background
Basic network troubleshooting skills and understanding of TCP/IP
Network printer configuration and troubleshooting skills
Familiarity with Active Directory services
Experience with remote access and client workstation support
Experience with IT Field Services tools
Knowledgeable and the ability to support MS Windows 7 and 8 operating systems
Knowledgeable in supporting MS Office Suite and Outlook
Strong customer service, written and verbal communication, documentation, and telephone skills
Must be able to communicate ideas and potential solutions to the team
Ability to communicate complex issues or strategic information in a customer friendly manner

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply About employer

Report this job