Jobs in the United States

25+ jobs

Save this search

Added just now
Human Factors Intern (Summer)
REGENT
North Kingstown, RI
As part of the Systems team, you'll be joining a group of driven, collaborative, and talented engineers who take pride in solving complex technical challenges and making an impact as a…
Added just now
AA
Platform Engineer (Azure)
Ascend Analytics
Boulder, CO
- $85,000 to $115,000 USD / year
Provide evidence, control descriptions, and technical input for SOC 2 Type II audits and customer security assessments, and advise on audit scope for newly production-hosted systems.
Added 1 min ago
Field Service Engineer 2
Lam Research
Boise
Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
Added 1 min ago
Vision System Engr 4
Lam Research
Tualatin
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions…
Added 1 min ago
Supv 1, Field Service
Lam Research
Boise
…including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules…
Added 1 min ago
Mgr, Systems Design/Architecture
Lam Research
Tualatin
Lam is seeking an experienced Engineering Manager, Electrical & Systems Engineering to provide technical and organizational leadership for a new product platform.
Added 1 min ago
Field Service Engineer 4
Lam Research
Chandler
Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
Added 1 min ago
Field Service Engineer 3
Lam Research
Hillsboro · Tualatin · Boise · Chandler
Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
Added 1 min ago
Technical Program Manager 3
Lam Research
Tualatin
The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We…
Added 1 min ago
Sr. Process Engineer
Lam Research
Fremont
Conduct process engineering research, development, and evaluation in support of Lam’s cutting-edge semiconductor equipment and systems.
Added 1 min ago
Field Service Engineer 2
Lam Research
Boise
Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
Added 1 min ago
Field Service Engineer 2
Lam Research
Boise
Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
Added 1 min ago
C&
Customer Success Associate
Cast & Crew LLC
Burbank, CA
- $20 to $27 USD / hour
Collect reproduction steps and troubleshooting data, and escalate defects to Engineering through Jira with clear priority and customer impact
Added 1 min ago
AP
Technical Writer
AT Process Technologies
Waltham, MA
- $90,000 to $130,000 USD / year
We are seeking a Technical Writer to own the documentation that underpins ATP’s engineering projects and manufacturing operations. You will write standard operating procedures for our…
Added 2 mins ago
Principal Engineer Systems RQ-4 FMS IFC Manager
Northrop Grumman
San Diego
Northrop Grumman Aeronautics Systems has an opening for a Principal Systems Engineer - RQ-4 FMS IFC Manager to join our team of qualified, diverse individuals within our Systems Engineering…
Added 2 mins ago
Principal/Senior Principal Space Systems Engineer Mission Architect*
Northrop Grumman
Chantilly
You’ll join a cross-disciplinary team that develops, integrates, tests, and delivers advanced spacecraft and mission systems for space security missions. The ideal candidate will bring…
Added 2 mins ago
Job Posting Title Administrative Assistant 3
Northrop Grumman
Elkton
Northrop Grumman Propulsion Systems and Controls (PS&C) facility in Elkton, Maryland began solid-propellant rocket operations in 1948. Today, the Elkton PS&C facility designs, develops, and…
Added 2 mins ago
Configuration Data Analyst / Principal Configuration Data Analyst
Northrop Grumman
Warner Robins
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our…
Added 2 mins ago
Satellite Systems Engineer-Spacecraft Operations (Level 4)
Northrop Grumman
Grand Forks
Space systems engineering experience/satellite operations experience
Added 2 mins ago
Senior Integration Software Engineer, Arene Applied Engineering
Woven by Toyota
Ann Arbor, MI
Arene Applied Engineering is a diverse team of engineers dedicated to helping Toyota build software defined vehicles utilizing the Arene platform and tools. Our work begins with a deep…
Added 2 mins ago
R
AI Account Executive, Glass
Ramp
New York City, NY · San Fransisco, CA
- $156,000 to $319,000 USD / year
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Added 2 mins ago
QA & QC Manager T&D
MYR Group
Alvarado, TX
…distribution, and substation construction, telecommunication systems, maintenance, and emergency restoration services. We utilize our well-established, long-standing reputation to create…
Added 3 mins ago
Engineering Technician 2
Northrop Grumman
Corinne
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our…
Added 3 mins ago
SkillBridge EHS Engineer 2 / 3- 16432-1
Northrop Grumman
Roy
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our…
Added 3 mins ago
Quality Analyst
Northrop Grumman
Linthicum Heights
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our…

NTT DATA Services, LLC

Field Tech Supervisor

Chicago, United States

The starting pay range for this role is $79,200-$118,800.

Apply About employer

Applications open in a new tab.

Job details

Pay: The starting pay range for this role is $79,200-$118,800.
Experience: 4+ years experience of combination of deskside support and lead experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Req ID: 379460 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Supervisor to join our team in Chicago, Illinois (US-IL), United States (US).

This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.

Key Responsibilities:

Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
Conducts Training Sessions to maintain technical staff capabilities
Utilizes ITIL standards for Incident, request, configuration, change and problem management
Works with the service management and delivery manger team for continuous improvement
Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
Participates in IT class when necessary for troubleshooting technical issues that NTTD supports
Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians
Analyzes moderately complex to complex problems and takes corrective action
Participate in all compatibility testing prior to rollout of any new image
Provide cross training and knowledge transfer amongst team members
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Accessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket

Basic Qualifications

4+ years experience of combination of deskside support and lead experience
4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems

Highly Preferred Skills and Experience:

Leadership experience - Must be able to mentor and lead a team of 10 to 14 technicians
Performance management ( individual and team based metrics)
Operation management
Effective Team Training
Prefer someone with ITIL certification or previous ITIL training
Hands on Desktop / Technical support background
Basic network troubleshooting skills and understanding of TCP/IP
Network printer configuration and troubleshooting skills
Familiarity with Active Directory services
Experience with remote access and client workstation support
Experience with IT Field Services tools
Knowledgeable and the ability to support MS Windows 7 and 8 operating systems
Knowledgeable in supporting MS Office Suite and Outlook
Strong customer service, written and verbal communication, documentation, and telephone skills
Must be able to communicate ideas and potential solutions to the team
Ability to communicate complex issues or strategic information in a customer friendly manner

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply About employer

Report this job