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Vision System Engr 4
Lam Research
Tualatin
Join Lam as a Data Scientist, where you'll design, develop, and program methods to analyze unstructured and diverse big data into actionable insights. You'll develop algorithms and…
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Mgr, Systems Design/Architecture
Lam Research
Tualatin
…fundamentals with broad systems thinking and the ability to lead technical decisions across electrical, controls, software, mechanical, fluidics, process, safety, manufacturing, and service…
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Technical Program Manager 3
Lam Research
Tualatin
…cost-effective supplier sourcing strategies, optimizing supply chain lead times, and ensuring seamless supply chain readiness - enabling a high-quality transition from Pilot manufacturing…
Added 1 min ago
Enterprise Excellence, Strategy Deployment Director
Black & Decker (U.S.) Inc.
New Britain, CT · Valley City, OH · Charlotte, NC · Towson, MD
Lead enterprise Hoshin Kanri/Strategy Deployment
Added 1 min ago
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Seasonal Store Sales Associate
San Francisco, CA
- $15.15 to $25.25 USD / hour
Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000…
Added 1 min ago
AH
Director of Strategic Initiatives, Medical Operations
Alliance Health Systems
Matawan, NJ
- $140,000 to $155,000 USD / year
Clinical Education: Create and lead a physician driven rotational training program that expands clinical knowledge, shares best practices, and standardizes care across clinics.
Added 1 min ago
Director, Securities & Corporate Governance
USA-Medtronic MiniMed, Inc 1017
Los Angeles, CA
…lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate…
Added 2 mins ago
Principal Cybersecurity Analyst / Sr. Principal Cybersecurity Analyst
Northrop Grumman
Chantilly
…across all technical levels. The candidate must be able to lead the way to maintain and develop creative solutions to complex…
Added 2 mins ago
Satellite Systems Engineer-Spacecraft Operations (Level 4)
Northrop Grumman
Grand Forks
…and/or customer funding and obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. Continued employment thereafter will be…
Added 2 mins ago
R
AI Account Executive, Glass
Ramp
New York City, NY · San Fransisco, CA
- $156,000 to $319,000 USD / year
…compensation will reflect your experience and demonstrated ability to lead complex sales cycles and build new commercial…
Added 2 mins ago
Human Resource Coordinator
Natera
Pleasanton, CA · San Carlos, CA
This position is also eligible for additional compensation and benefits through Natera’s robust Total Rewards program, including:
Added 2 mins ago
QA & QC Manager T&D
MYR Group
Alvarado, TX
…and quality standards. This individual develops a standard program, trains and educates staff on quality expectations and quality fundamentals. The QA/QC Manager will also provide subject…
Added 2 mins ago
Certified Medical Assistant (CMA)- South Cobb Primary Care
Wellstar Medical Group, LLC
Austell, GA
The Medical Assistant functions under the direction of the Physician, Clinical Lead, Clinical Nurse Supervisor, Nurse Supervisor and/or Office Manager. Recognizes patient's needs and…
Added 2 mins ago
Echo Tech (Cardiac Sonographer)
Cobb Hospital, Inc.
Austell, GA
Benefits program that includes PTO, mental health support, wellness rooms, concierge services and more
Added 2 mins ago
Engineer Propulsion Level 3/4
Northrop Grumman
Rocket Center
Partner with program managers to develop schedules, budgets, and risk mitigation plans for propulsion deliverables.
Added 2 mins ago
Staff Electromechanical Engineer
Northrop Grumman
Baltimore
…around working with cross functional teams to guide IPTs and program management on proper paths forward with program hardware. The position will require occasionally generating…
Added 2 mins ago
Chief Engineer Level 5 - Linthicum
Northrop Grumman
Baltimore
The Space Hardware IPT Lead will focus on program execution responsibilities. Programmatic focus will be on the activities to develop key technologies, integrate and shape solutions for…
Added 2 mins ago
Manager Supply Chain 1
Northrop Grumman
Baltimore
Program Supply Chain & Subcontract Execution- Own the end-to-end material and subcontract strategy for operating unit component (development, qualification, and production).
Added 2 mins ago
Principal Engineer Supplier Quality/Sr Principal Engineer Supplier Quality
Northrop Grumman
Baltimore
…entire product life cycle. This role supports a cutting-edge program and requires a candidate that thrives in a fast-paced work environment with high expectations, significantly diverse…
Added 2 mins ago
MRP Principal Production Planner and Scheduler
Northrop Grumman
Sunnyvale
Develop and maintain a sound manufacturing schedule of assigned program and processes by reviewing MBOM structure raw material requirements, semi-finished goods and assembly lead times,…
Added 2 mins ago
Principal Project Management
Northrop Grumman
Layton
This position is seeking a highly motivated, strong communicator to join the Global Supply Chain Program Management (GSCPM)
Added 2 mins ago
Electrical Test Engineer - Level 3/4 (AHT)
Northrop Grumman
Gilbert
Actively participate in design reviews, peer evaluations, and program milestone reviews (MRR, PDR, CDR, TRR)
Added 2 mins ago
Sr. Principal Flight Avionics Responsible Engineer (Level 4)
Northrop Grumman
Melbourne
The Senior Principal Engineer Electronics will be responsible for developing and executing the program. This person will serve as a senior engineer, supporting Avionics Integration of…
Added 2 mins ago
Propulsion Systems Subject Matter Expert
Northrop Grumman
Melbourne
Lead and support internal and external technical engagements with vendors, suppliers, customers, and government stakeholders to ensure propulsion system technical content and deliverables…
Added 2 mins ago
Staff Optomechanical Engineer - 5
Northrop Grumman
Chandler
Lead or contribute to the mechanical design of optical assemblies, mounts, and structures for imaging and sensing systems.

NTT DATA Services, LLC

Field Tech Supervisor

Chicago, United States

The starting pay range for this role is $79,200-$118,800.

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Job details

Pay: The starting pay range for this role is $79,200-$118,800.
Experience: 4+ years experience of combination of deskside support and lead experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Req ID: 379460 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Supervisor to join our team in Chicago, Illinois (US-IL), United States (US).

This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.

Key Responsibilities:

Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
Conducts Training Sessions to maintain technical staff capabilities
Utilizes ITIL standards for Incident, request, configuration, change and problem management
Works with the service management and delivery manger team for continuous improvement
Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
Participates in IT class when necessary for troubleshooting technical issues that NTTD supports
Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians
Analyzes moderately complex to complex problems and takes corrective action
Participate in all compatibility testing prior to rollout of any new image
Provide cross training and knowledge transfer amongst team members
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Accessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket

Basic Qualifications

4+ years experience of combination of deskside support and lead experience
4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems

Highly Preferred Skills and Experience:

Leadership experience - Must be able to mentor and lead a team of 10 to 14 technicians
Performance management ( individual and team based metrics)
Operation management
Effective Team Training
Prefer someone with ITIL certification or previous ITIL training
Hands on Desktop / Technical support background
Basic network troubleshooting skills and understanding of TCP/IP
Network printer configuration and troubleshooting skills
Familiarity with Active Directory services
Experience with remote access and client workstation support
Experience with IT Field Services tools
Knowledgeable and the ability to support MS Windows 7 and 8 operating systems
Knowledgeable in supporting MS Office Suite and Outlook
Strong customer service, written and verbal communication, documentation, and telephone skills
Must be able to communicate ideas and potential solutions to the team
Ability to communicate complex issues or strategic information in a customer friendly manner

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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