Jobs in the United States

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Added 1 min ago
ES
Ship Superintendent ESR
EVERETT SHIP REPAIR LLC
Everett, WA
- $105,000 to $125,000 USD / year
We are now seeking an experienced Ship Superintendent to lead the efforts of multiple shipbuilding trades for one or more of our construction or repair projects under his/her supervision…
Added 2 mins ago
Principal Security Engineer
Cars.com LLC
Remote, United States
Lead Threat Defense: Champion proactive security measures.
Added 2 mins ago
Senior AV Technician-2
Prime Auto Cosmetics, Inc.
United States
Lead vehicle data collection, testing, and technical evaluations to guide hardware and firmware improvements.
Added 2 mins ago
PA
Autonomous Vehicle Technician - Houston 77028 - HOURLY PAY up to $65
Prime Auto Cosmetics, Inc.
United States
- $24.5 to $65 USD / hour
Lead vehicle data collection, testing, and technical evaluations to guide hardware and firmware improvements.
Added 3 mins ago
O
Lead Principal Data Systems Software Engineer
Oracle
Redwood City, CA
- $122,800 to $306,400 USD / year
Software Development and Coding – Design, Testing, and Optimization:
Added 3 mins ago
AV
Procurement Professional
Alaska Village Electric Cooperative
Anchorage, AK
- From $48.07 USD / hour
Lead mapping for source to target during data migration for procurement software system(s), perform or confirm testing of static data and transaction data from one core system to another.
Added 3 mins ago
IC
Supervisor, Quality Operations (Onsite - Acton, MA)
Insulet Corporation
Acton, MA
- $73,800 to $110,700 USD / year
This role is a hands-on Quality Supervisor/Lead responsible for managing and developing a team of Quality Technicians while ensuring manufacturing products meet quality and regulatory…
Added 3 mins ago
IC
Supervisor, Quality Operations (Onsite - Acton, MA)
Insulet Corporation
Acton, MA
- $73,800 to $110,700 USD / year
This role is a hands-on Quality Supervisor/Lead responsible for managing and developing a team of Quality Technicians while ensuring manufacturing products meet quality and regulatory…
Added 4 mins ago
Engineer - Flight Operations (Remote)
United Airlines
Chicago, IL
They will work under the guidance of a lead engineer to develop all aspects of aircraft performance which may include takeoff and landing performance, enroute performance, driftdown,…
Added 7 mins ago
Middle Office Program Management Associate Specialist, IPS
The Northern Trust Company
Chicago, IL
…functions, partnering closely with business, product, technology, testing, and shared-service teams. The role combines product and program management disciplines, with responsibility for…
Added 8 mins ago
BC
Sr. Guidance, Navigation, and Controls (GNC) Engineer
Blue Canyon Technolo
Boulder, CO
- $100,000 to $185,000 USD / year
…development through on-orbit operations. The Sr. GNC Engineer will lead development of new and improved capabilities, features, and infrastructure of the GNC…
Added 8 mins ago
Principal Software Engineer
The Mitre Corporation
McLean, VA
This Principal Software Engineer position is a senior individual-contributor role central to the technical strength of the department. Because our department owns and operates the ECs, the…
Added 8 mins ago
Lead SATCOM MS&A Engineer
The Mitre Corporation
Bedford, MA · Colorado Springs, CO · El Segundo, CA · McLean, VA
…public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and…
Added 8 mins ago
Senior SATCOM Lab Engineer
The Mitre Corporation
Bedford, MA
…public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and…
Added 9 mins ago
Staff Engineer, Engineering-wide
Plaud
San Francisco, CA · Palo Alto, CA
- Lead technical designs that cross team boundaries, including shared APIs, data contracts between teams, and handoffs between product and platform teams.
Added 11 mins ago
Quality Assurance Automation Engineer
iClassPro Inc
Remote, United States
Join the Team Behind the World’s Leading Class Management Software! iClassPro is looking for a QA Automation Engineer to take help shape our existing automation framework and elevate…
Added 15 mins ago
Quality Automation Engineering Lead
Frost Bank
San Antonio, TX
Do you strive to lead by example and want to play an integral role in the development of your team? Do you like working in a fast-paced environment and have a goal-orientated mindset? Are…
Added 16 mins ago
Field Tech Supervisor
NTT DATA Services
Sliver Spring, MD
This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support…
Added 21 mins ago
Senior Cloud Solutions Engineer
RGB Spectrum
Alameda, CA
Analyze system requirements and develop management and interface applications with lead software designers and Product Marketing Managers.
Added 21 mins ago
SC
BSVIII Senior Business Systems Analyst
Santa Clara Valley Transportation Authority
San Jose, CA
- $63.7 to $82.8 USD / hour
…assigned. The Senior Business Systems Analyst performs project lead functions including assigning work, delegating assignments, and reviewing the work of…
Added 22 mins ago
Engineering Team Lead, Automation, Performance & Scale - k0rdent AI
Mirantis
Remote, United States
…multi-tenant control plane for enterprise GPU infrastructure. You will lead the team responsible for proving that k0rdent AI is fast, scalable, resilient, and ready to ship, and you will…
Added 22 mins ago
Senior Full Stack Developer
Cupertino Electric, Inc.
San Jose, CA
Lead the architecture, design, and development of complex full-stack applications and distributed systems.
Added 23 mins ago
BA
Senior Security Engineer
Beacon AI
San Carlos, CA
- $173,000 to $225,000 USD / year
…designing and operating secure systems, partnering closely with software teams, and protecting mission-critical flight safety technology while meeting applicable security and compliance…
Added 23 mins ago
Data Solutions Architect - Data Platform, Data Products & AI-Ready Data
Applied Materials
Santa Clara, CA · Santa Clara
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies - like machine learning and AI - to craft novel software solutions that solve our customers’…
Added 27 mins ago
WI
(USA) Manager, Product Marketing
Walmart Inc.
United States
- $96,000 to $202,000 USD / year
Lead GTM strategy for Walmart Connect Display APIs from early testing through launch, adoption, and ongoing product evolution.

NTT DATA Services

Field Tech Supervisor

Sliver Spring, MD, United States

The starting pay range for this role is $79,200-$118,800.

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Job details

Pay: The starting pay range for this role is $79,200-$118,800.
Experience: 4+ years experience of combination of deskside support and lead experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Req ID: 379459

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Supervisor to join our team in Sliver Spring, Maryland (US-MD), United States (US).

This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.

Key Responsibilities:

Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
Conducts Training Sessions to maintain technical staff capabilities
Utilizes ITIL standards for Incident, request, configuration, change and problem management
Works with the service management and delivery manger team for continuous improvement
Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
Participates in IT class when necessary for troubleshooting technical issues that NTTD supports
Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians
Analyzes moderately complex to complex problems and takes corrective action
Participate in all compatibility testing prior to rollout of any new image
Provide cross training and knowledge transfer amongst team members
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Accessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket

Basic Qualifications

4+ years experience of combination of deskside support and lead experience
4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems

Highly Preferred Skills and Experience:

Leadership experience - Must be able to mentor and lead a team of 10 to 14 technicians
Performance management ( individual and team based metrics)
Operation management
Effective Team Training
Prefer someone with ITIL certification or previous ITIL training
Hands on Desktop / Technical support background
Basic network troubleshooting skills and understanding of TCP/IP
Network printer configuration and troubleshooting skills
Familiarity with Active Directory services
Experience with remote access and client workstation support
Experience with IT Field Services tools
Knowledgeable and the ability to support MS Windows 7 and 8 operating systems
Knowledgeable in supporting MS Office Suite and Outlook
Strong customer service, written and verbal communication, documentation, and telephone skills
Must be able to communicate ideas and potential solutions to the team
Ability to communicate complex issues or strategic information in a customer friendly manner

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Skills

Leadership
Technical support
Root cause analysis
Quality assurance
IT service management
ITIL
Process improvement
Microsoft Windows
Microsoft Office
Troubleshooting
Coaching
Lead a team
Performance management
ITIL certification
Microsoft Active Directory
Microsoft Outlook
Customer service
Communication skills
Documentation

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