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Ship Superintendent ESR
EVERETT SHIP REPAIR LLC
Everett, WA
- $105,000 to $125,000 USD / year
Coordinate with purchasing and engineering departments to ensure vessel parts, materials, and contract work arrives correctly and on time.
Added 2 mins ago
O
Lead Principal Data Systems Software Engineer
Oracle
Redwood City, CA
- $122,800 to $306,400 USD / year
…microservices, data modeling (including spatial/graph), and performance engineering across multiple product areas. Applies in-database analytics and machine learning to differentiate value…
Added 6 mins ago
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Commercial Construction Project Manager
GPAC
Akron, OH
- $105,000 to $135,000 USD / year
The ideal candidate will be a strong leader who can manage projects from preconstruction through closeout while maintaining control of schedule, budget, quality, and client expectations.
Added 6 mins ago
G
Commercial Construction Project Manager
GPAC
Akron, OH
- $105,000 to $135,000 USD / year
The ideal candidate will be a strong leader who can manage projects from preconstruction through closeout while maintaining control of schedule, budget, quality, and client expectations.
Added 6 mins ago
G
Commercial Construction Project Manager
GPAC
Akron, OH
- $105,000 to $135,000 USD / year
The ideal candidate will be a strong leader who can manage projects from preconstruction through closeout while maintaining control of schedule, budget, quality, and client expectations.
Added 6 mins ago
G
Commercial Construction Project Manager
GPAC
Akron, OH
- $105,000 to $135,000 USD / year
The ideal candidate will be a strong leader who can manage projects from preconstruction through closeout while maintaining control of schedule, budget, quality, and client expectations.
Added 6 mins ago
G
Commercial Construction Project Manager
GPAC
Akron, OH
- $105,000 to $135,000 USD / year
The ideal candidate will be a strong leader who can manage projects from preconstruction through closeout while maintaining control of schedule, budget, quality, and client expectations.
Added 6 mins ago
G
Commercial Construction Project Manager
GPAC
Akron, OH
- $105,000 to $135,000 USD / year
The ideal candidate will be a strong leader who can manage projects from preconstruction through closeout while maintaining control of schedule, budget, quality, and client expectations.
Added 6 mins ago
G
Commercial Construction Project Manager
GPAC
Akron, OH
- $105,000 to $135,000 USD / year
The ideal candidate will be a strong leader who can manage projects from preconstruction through closeout while maintaining control of schedule, budget, quality, and client expectations.
Added 10 mins ago
Senior Mining Engineer (Estimating Services)
Thiess
Salt Lake City, UT
Founded in Australia in 1933, Thiess has grown into a global leader in sustainable mining services and resource solutions, with more than 15,000 employees and operations spanning multiple…
Added 10 mins ago
Technical Services Group Executive, Payments Card Software Engineering
U.S. Bank National Association
Brookfield, WI
U.S. Bank is seeking a senior technology executive to lead the engineering, modernization, resiliency, and operational performance of the Integrated Card System and related card-processing…
Added 14 mins ago
Robotics and Controls Engineering Intern
Intuitive
Sunnyvale, CA
We are seeking a robotics and controls engineering intern to join the Future Forward development team working on a next generation medical robot. The focus of the internship will be on the…
Added 14 mins ago
Environmental Staff Geologist
UES
Topeka, KS
…meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on…
Added 14 mins ago
Quality Automation Engineering Lead
Frost Bank
San Antonio, TX
As a Quality Automation Engineering Lead, you are our leader, providing guidance and support to our Test Automation Engineers. In this role, you will lead the implementation of any Test…
Added 15 mins ago
Field Tech Supervisor
NTT DATA Services
Sliver Spring, MD
Coordinates with Client Engineering Team on all technical / environmental updates
Added 15 mins ago
CE
Senior Engineering Specialist - Waterway Structures
Colliers Engineering & Design
UNAVAILABLE
- $120,500 to $154,100 USD / year
Experience with various structural engineering software analysis packages (i.e.: SAP2000 or STAAD.Pro).
Added 15 mins ago
Program/Project Manager- Party Data & Product
JPMC page
Newark, DE · Jersey City, NJ
Fluent in application architecture, integrations, data flows, and the software delivery lifecycle.
Added 16 mins ago
RU
Test Technician
Randstad USA
Milpitas, CA
- $31 to $32 USD / hour
Computer Literacy,DOS,disk arrays,Ethernet,firmware,Windows,Debug,Debugging,software setup,System Testing,Unix,Yield Improvement,Communication,written…
Added 16 mins ago
RU
Test Technician
Randstad USA
Milpitas, CA
- $31 to $32 USD / hour
Computer Literacy,DOS,disk arrays,Ethernet,firmware,Windows,Debug,Debugging,software setup,System Testing,Unix,Yield Improvement,Communication,written…
Added 17 mins ago
Program Management Engineer
Texas Instruments
Phoenix, AZ
…technically skilled, energetic, competitive and results oriented leader who enjoys developing new products and technologies to market as an Engineering Program Manager (EPM) to drive new…
Added 21 mins ago
Engineering Team Lead, Automation, Performance & Scale - k0rdent AI
Mirantis
Remote, United States
We are looking for a hands-on engineering leader to own automation, non-functional verification, and performance & scale engineering for k0rdent AI - our multi-tenant control plane for…
Added 21 mins ago
Senior Project Manager - Education
Overaa
Richmond, CA
An Overaa Senior Project Manager (SPM) serves as a senior leader responsible for successfully delivering complex construction projects to our clients. The SPM sets the tone through…
Added 22 mins ago
Data Solutions Architect - Data Platform, Data Products & AI-Ready Data
Applied Materials
Santa Clara, CA · Santa Clara
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 23 mins ago
Project Controller I, Cost
IPS-Integrated Project Services
Burlington, MA
…schedule reporting using the most current industry practices and software. Work under the supervision of Senior Controllers, Project Managers to integrate with engineering, procurement,…
Added 23 mins ago
Mechanical Engineer I
IPS-Integrated Project Services
Blue Bell, PA
Uses computer-assisted engineering and design software to perform engineering and energy savings calculations, including IESVE, Carrier HAP, and eQUEST.

NTT DATA Services

Field Tech Supervisor

Sliver Spring, MD, United States

The starting pay range for this role is $79,200-$118,800.

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Job details

Pay: The starting pay range for this role is $79,200-$118,800.
Experience: 4+ years experience of combination of deskside support and lead experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Req ID: 379459

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Supervisor to join our team in Sliver Spring, Maryland (US-MD), United States (US).

This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.

Key Responsibilities:

Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
Conducts Training Sessions to maintain technical staff capabilities
Utilizes ITIL standards for Incident, request, configuration, change and problem management
Works with the service management and delivery manger team for continuous improvement
Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
Participates in IT class when necessary for troubleshooting technical issues that NTTD supports
Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians
Analyzes moderately complex to complex problems and takes corrective action
Participate in all compatibility testing prior to rollout of any new image
Provide cross training and knowledge transfer amongst team members
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Accessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket

Basic Qualifications

4+ years experience of combination of deskside support and lead experience
4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems

Highly Preferred Skills and Experience:

Leadership experience - Must be able to mentor and lead a team of 10 to 14 technicians
Performance management ( individual and team based metrics)
Operation management
Effective Team Training
Prefer someone with ITIL certification or previous ITIL training
Hands on Desktop / Technical support background
Basic network troubleshooting skills and understanding of TCP/IP
Network printer configuration and troubleshooting skills
Familiarity with Active Directory services
Experience with remote access and client workstation support
Experience with IT Field Services tools
Knowledgeable and the ability to support MS Windows 7 and 8 operating systems
Knowledgeable in supporting MS Office Suite and Outlook
Strong customer service, written and verbal communication, documentation, and telephone skills
Must be able to communicate ideas and potential solutions to the team
Ability to communicate complex issues or strategic information in a customer friendly manner

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Skills

Leadership
Technical support
Root cause analysis
Quality assurance
IT service management
ITIL
Process improvement
Microsoft Windows
Microsoft Office
Troubleshooting
Coaching
Lead a team
Performance management
ITIL certification
Microsoft Active Directory
Microsoft Outlook
Customer service
Communication skills
Documentation

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