Jobs in the United States

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Added just now
Property Manager - Affordable
LLOYD COMPANIES INC
Rapid City, SD
Have fun, property management can be hard, but it can also be rewarding, and you will have the best team to support you.
Added just now
RH
Specialist, Breast Screening Program
RWJBarnabas Health
New Brunswick, NJ
- $21.48 to $25.78 USD / hour
RWJBarnabas Health is seeking an organized, detail-oriented Specialist to support the administrative and operational workflows of our mammography services.
Added 1 min ago
Senior Cloud Solutions Engineer
RGB Spectrum
Alameda, CA
Plan, develop and manage to delivery cloud-based system management and external interface features for managing and controlling all aspects of inter-dependent products and features.
Added 1 min ago
SC
Transit Service Planning Manager
Santa Clara Valley Transportation Authority
San Jose, CA
- $82.45 to $100.21 USD / hour
…change proposals, and ridership and performance analysis in support of service design; Title VI equity analysis of proposed service changes; coordination with the Transit Scheduling…
Added 1 min ago
SC
BSVIII Senior Business Systems Analyst
Santa Clara Valley Transportation Authority
San Jose, CA
- $63.7 to $82.8 USD / hour
…collaborate with a team of technical and subject matter experts for program & project management, engineering, and construction management? We are seeking an exceptional, self-driven…
Added 1 min ago
Learning & Development Manager (Temporary Assignment)
Four Seasons
United States
Support leadership development initiatives, including management onboarding and development programs
Added 2 mins ago
Senior Project Manager - Education
Overaa
Richmond, CA
…sets the tone through strategic preplanning, proactive risk management, and strong financial oversight. They build lasting relationships with school districts, clients, and stakeholders…
Added 2 mins ago
Surround Systems Configuration Analyst III
L.A. Care Health Plan
Los Angeles, CA
Interface and collaborate with peers within and outside of the department and organization to support configuration management best practices, systems enhancement processes, management of…
Added 2 mins ago
SH
Case Management Registered Nurse
Supplemental Health Care
Fort Worth, TX
- $1,674 to $1,815 USD / week
Supplemental Health Care is connecting Case Management Registered Nurses with top-tier hospital contracts in Fort Worth, Texas.
Added 2 mins ago
Catheterization Laboratory Tech Cath Lab Technologist - Durant, Oklahoma
Supplemental Health Care
Durant, OK
…Hospitals nationwide with competitive pay, benefits, and dedicated…
Added 2 mins ago
R&
Field Sales and Marketing Representative - Otay Mesa, CA
R & B SALES AND MARKETING INC
Otay Mesa, CA
- $27.41 USD / hour
…the best in our industry. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge, and reward…
Added 2 mins ago
Assistant Director of Group Sales
at Marriott
Oakland, CA
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or…
Added 2 mins ago
Facilities Engineer
Samsung Electronics Home Appliance America
284 Mawsons Way Newberry, SC
2. Support FE leaders to develop quality management plans of production facilities in order to produce high-quality products.
Added 2 mins ago
MH
Safety Specialist (7417)
MERCY HOUSE
Bakersfield, CA
- $22 USD / hour
Job Summary: The Safety Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires…
Added 2 mins ago
Outside Sales Representative - Nashville
The Home Depot
Nashville, TN
…enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering. Produce new account revenue in line with current organization…
Added 2 mins ago
Leadership Training Manager - Denver, CO
The Home Depot
Denver, CO
…inspection, content review, agenda creation, attendance and roster management, and communication with business partners to ensure seamless delivery of all training…
Added 2 mins ago
Leadership Training Manager - Minneapolis, MN
The Home Depot
Minneapolis, MN
…inspection, content review, agenda creation, attendance and roster management, and communication with business partners to ensure seamless delivery of all training…
Added 2 mins ago
Leadership Training Manager - Livonia, MI
The Home Depot
Livonia, MI
…inspection, content review, agenda creation, attendance and roster management, and communication with business partners to ensure seamless delivery of all training…
Added 2 mins ago
Leadership Training Manager - Kansas City, KS
The Home Depot
Kansas City, KS
…inspection, content review, agenda creation, attendance and roster management, and communication with business partners to ensure seamless delivery of all training…
Added 2 mins ago
Operations Business Analyst
The Home Depot
Atlanta, GA
Interpret data based on specific knowledge of statistics and procedures used. Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of…
Added 2 mins ago
Data Science Manager
The Home Depot
Atlanta, GA
40% People Management & Team Leadership - Provide leadership, mentorship and coaching to Data Scientists (individual contributors) and evaluate performance, execution, and contribution;…
Added 2 mins ago
Night Operations ASM
The Home Depot
Tampa, FL
50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer…
Added 2 mins ago
Outside Sales Representative - Inland Empire
The Home Depot
Riverside, CA
…enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering. Produce new account revenue in line with current organization…
Added 2 mins ago
Senior Project Manager
The Home Depot
Remote, United States
…efficient delivery Understanding of project plans and development. Support and execute against quarterly planning and prioritization Applies lessons learned to inform future initiatives;…
Added 2 mins ago
AR
Leasing Consultant
Avenue5 Residential, LLC
Kennewick, WA
- $21 to $23 USD / hour
Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.

NTT DATA Services

Field Tech Supervisor

Chicago, IL, United States

The starting pay range for this role is $79,200-$118,800.

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Job details

Pay: The starting pay range for this role is $79,200-$118,800.
Experience: 4+ years experience of combination of deskside support and lead experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Req ID: 379460

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Supervisor to join our team in Chicago, Illinois (US-IL), United States (US).

This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.

Key Responsibilities:

Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
Conducts Training Sessions to maintain technical staff capabilities
Utilizes ITIL standards for Incident, request, configuration, change and problem management
Works with the service management and delivery manger team for continuous improvement
Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
Participates in IT class when necessary for troubleshooting technical issues that NTTD supports
Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians
Analyzes moderately complex to complex problems and takes corrective action
Participate in all compatibility testing prior to rollout of any new image
Provide cross training and knowledge transfer amongst team members
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Accessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket

Basic Qualifications

4+ years experience of combination of deskside support and lead experience
4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems

Highly Preferred Skills and Experience:

Leadership experience - Must be able to mentor and lead a team of 10 to 14 technicians
Performance management ( individual and team based metrics)
Operation management
Effective Team Training
Prefer someone with ITIL certification or previous ITIL training
Hands on Desktop / Technical support background
Basic network troubleshooting skills and understanding of TCP/IP
Network printer configuration and troubleshooting skills
Familiarity with Active Directory services
Experience with remote access and client workstation support
Experience with IT Field Services tools
Knowledgeable and the ability to support MS Windows 7 and 8 operating systems
Knowledgeable in supporting MS Office Suite and Outlook
Strong customer service, written and verbal communication, documentation, and telephone skills
Must be able to communicate ideas and potential solutions to the team
Ability to communicate complex issues or strategic information in a customer friendly manner

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Skills

Leadership
Technical support
Root cause analysis
Quality assurance
IT service management
ITIL
Process improvement
Microsoft Windows
Microsoft Office
Troubleshooting
Coaching
Lead a team
Performance management
ITIL certification
Microsoft Active Directory
Microsoft Outlook
Customer service
Communication skills
Documentation

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