Jobs in the United States

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Added just now
RU
Test Technician
Randstad USA
Milpitas, CA
- $31 to $32 USD / hour
Computer Literacy,DOS,disk arrays,Ethernet,firmware,Windows,Debug,Debugging,software setup,System Testing,Unix,Yield Improvement,Communication,written…
Added just now
RU
Test Technician
Randstad USA
Milpitas, CA
- $31 to $32 USD / hour
Computer Literacy,DOS,disk arrays,Ethernet,firmware,Windows,Debug,Debugging,software setup,System Testing,Unix,Yield Improvement,Communication,written…
Added 1 min ago
Program Management Engineer
Texas Instruments
Phoenix, AZ
…technically skilled, energetic, competitive and results oriented leader who enjoys developing new products and technologies to market as an Engineering Program Manager (EPM) to drive new…
Added 4 mins ago
Engineering Team Lead, Automation, Performance & Scale - k0rdent AI
Mirantis
Remote, United States
We are looking for a hands-on engineering leader to own automation, non-functional verification, and performance & scale engineering for k0rdent AI - our multi-tenant control plane for…
Added 5 mins ago
Senior Project Manager - Education
Overaa
Richmond, CA
An Overaa Senior Project Manager (SPM) serves as a senior leader responsible for successfully delivering complex construction projects to our clients. The SPM sets the tone through…
Added 6 mins ago
Data Solutions Architect - Data Platform, Data Products & AI-Ready Data
Applied Materials
Santa Clara, CA · Santa Clara
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 7 mins ago
Project Controller I, Cost
IPS-Integrated Project Services
Burlington, MA
…schedule reporting using the most current industry practices and software. Work under the supervision of Senior Controllers, Project Managers to integrate with engineering, procurement,…
Added 7 mins ago
Mechanical Engineer I
IPS-Integrated Project Services
Blue Bell, PA
Uses computer-assisted engineering and design software to perform engineering and energy savings calculations, including IESVE, Carrier HAP, and eQUEST.
Added 8 mins ago
WD
Staff Product Manager, Tech Solutions
Walt Disney Pictures
Glendale, CA
- $158,100 to $211,900 USD / year
The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world - a passion that…
Added 11 mins ago
Systems Engineer I - Open Systems Solutions (Onsite)
RTX Corporation
cedar rapids, IA
…consistency, traceability, and technical quality across hardware, software, and mission focused capabilities. This position requires strong analytical skills, attention to detail, and…
Added 11 mins ago
Systems Engineer I - Open Systems Solutions (Onsite)
RTX Corporation
cedar rapids, IA
…consistency, traceability, and technical quality across hardware, software, and mission focused capabilities. This position requires strong analytical skills, attention to detail, and…
Added 15 mins ago
Local College Co-op: Analytical Science Lab Assistant
THE DOW CHEMICAL COMPANY
Midland, MI
Promptly and effectively communicates issues to Technology Leader or lead scientists in order to enable or accelerate problem resolution.
Added 17 mins ago
KS
Sr. Project Manager (Industrial Operations)
KPI Solutions
Remote, United States
- $140,000 to $160,000 USD / year
Manage cross-functional internal stakeholders - engineering, controls, software, procurement, and field services - to keep delivery aligned and on schedule.
Added 17 mins ago
O
Lead Principal Systems Software Engineer
Oracle
United States
- $146,300 to $306,400 USD / year
…resource-management workflows for on-premises environments, and guide engineering practices that improve service reliability and developer…
Added 19 mins ago
Staff SW Engineer - .NET AI Engineer
Visa Technology and Operations LLC
Austin, TX
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and…
Added 21 mins ago
Account Director
Tricentis Americas, Inc.
United States
At Tricentis, we’re redefining what’s possible in software testing and quality engineering. Our AI-driven, codeless, and continuous testing platform empowers enterprises to accelerate…
Added 23 mins ago
Sr Software Engineer
MCM Medtronic Care Management Services LLC
Minneapolis, MN
Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience
Added 24 mins ago
FL
Strategic AI Partnerships Lead
FlowGen Labs
San Francisco, CA
- $300,000 to $450,000 USD / year
…judgment of an AI strategist, and the execution of an engagement leader. You will identify new customers, build executive trust, develop a compelling business case, and close strategic…
Added 25 mins ago
AE
Project Engineer - Process Piping
ACCO Engineered Systems
Costa Mesa, CA
- $28.84 to $57.69 USD / hour
Utilize ACCO standard Engineering technologies, provide technical support for the construction effort including participating in the planning and design, interpretation of the design, value…
Added 26 mins ago
A
2D Design Engineer
Actalent
Austin, TX
- $50 to $57 USD / hour
…cohesive and efficient layout. The position combines industrial engineering expertise, data-driven analysis, and cross-functional leadership to support large-scale manufacturing growth and…
Added 26 mins ago
Plant Layout Engineer
Actalent
Austin, TX
Use Bluebeam to review drawings, perform markups, and coordinate engineering changes and drawing revisions.
Added 26 mins ago
A
Project Engineer
Actalent
Clive, IA
- $35 to $45 USD / hour
…involves using tools such as AutoCAD Civil 3D and other standard engineering software in a professional office setting, with occasional travel to project…
Added 26 mins ago
Technical Program Engineering Manager - 19699
Synopsys
Sunnyvale, CA
…empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological…
Added 29 mins ago
Senior Consulting Engineer
Avaya
United States
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
Added 29 mins ago
Field Tech Supervisor
NTT DATA Services
Chicago, IL
Coordinates with Client Engineering Team on all technical / environmental updates

NTT DATA Services

Field Tech Supervisor

Chicago, IL, United States

The starting pay range for this role is $79,200-$118,800.

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Job details

Pay: The starting pay range for this role is $79,200-$118,800.
Experience: 4+ years experience of combination of deskside support and lead experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Req ID: 379460

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Supervisor to join our team in Chicago, Illinois (US-IL), United States (US).

This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.

Key Responsibilities:

Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
Conducts Training Sessions to maintain technical staff capabilities
Utilizes ITIL standards for Incident, request, configuration, change and problem management
Works with the service management and delivery manger team for continuous improvement
Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
Participates in IT class when necessary for troubleshooting technical issues that NTTD supports
Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians
Analyzes moderately complex to complex problems and takes corrective action
Participate in all compatibility testing prior to rollout of any new image
Provide cross training and knowledge transfer amongst team members
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Accessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket

Basic Qualifications

4+ years experience of combination of deskside support and lead experience
4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems

Highly Preferred Skills and Experience:

Leadership experience - Must be able to mentor and lead a team of 10 to 14 technicians
Performance management ( individual and team based metrics)
Operation management
Effective Team Training
Prefer someone with ITIL certification or previous ITIL training
Hands on Desktop / Technical support background
Basic network troubleshooting skills and understanding of TCP/IP
Network printer configuration and troubleshooting skills
Familiarity with Active Directory services
Experience with remote access and client workstation support
Experience with IT Field Services tools
Knowledgeable and the ability to support MS Windows 7 and 8 operating systems
Knowledgeable in supporting MS Office Suite and Outlook
Strong customer service, written and verbal communication, documentation, and telephone skills
Must be able to communicate ideas and potential solutions to the team
Ability to communicate complex issues or strategic information in a customer friendly manner

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Skills

Leadership
Technical support
Root cause analysis
Quality assurance
IT service management
ITIL
Process improvement
Microsoft Windows
Microsoft Office
Troubleshooting
Coaching
Lead a team
Performance management
ITIL certification
Microsoft Active Directory
Microsoft Outlook
Customer service
Communication skills
Documentation

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