Jobs in the United States

25+ jobs

Save this search

Added just now
DCN Project Technical Manager
LED FastStart
Shreveport
Hybrid role located primarily Houston/Calgary/Edmonton with regular travel to project site (up to 50%) as required to support project execution, on-site field engineering team, interface…
Added 1 min ago
Platform Engineer
ASM Research, An Accenture Federal Services Company
Des Moines, IA
…platform solutions, automate processes, and provide advanced technical…
Added 1 min ago
Service Desk Lead
ASM Research, An Accenture Federal Services Company
Des Moines, IA
Provide technical guidance and troubleshooting support
Added 1 min ago
ServiceNow Engineer
ASM Research, An Accenture Federal Services Company
Des Moines, IA
Troubleshoot complex technical issues and coordinate resolutions with ServiceNow support and internal teams
Added 1 min ago
O
Principal Consultant - FirstNet
Oracle
Des Moines, IA
- $71,200 to $166,100 USD / year
At least 2 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience
Added 1 min ago
O
Senior Manager - Quality Engineering
Oracle
Des Moines, IA
- $126,200 to $264,100 USD / year
…organizational quality objectives into actionable programs that support business growth and customer…
Added 1 min ago
Senior Finance Cloud Applications Analyst - EPM
Highmark Health
Des Moines, IA
Highmark Health is seeking a Senior Oracle Cloud EPM Analyst / Administrator to support, administer, and enhance its Oracle Cloud Enterprise Performance Management platform. This role will…
Added 1 min ago
A
Gemini Enterprise for CX Sr. Engineer
Accenture
Des Moines, IA
- $94,400 to $266,300 USD / year
…expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern GECX solutions…
Added 1 min ago
A
Gemini Enterprise for CX Specialist
Accenture
Des Moines, IA
- $70,350 to $196,000 USD / year
…expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern GECX solutions…
Added 1 min ago
Intune Team Lead/SME
ASM Research, An Accenture Federal Services Company
Des Moines, IA
Serves as the technical authority and lead for modern endpoint management within a highly regulated enterprise environment, driving the design, deployment, and ongoing optimization of…
Added 1 min ago
PF
Investment Ops Analyst
Principal Financial Group
Des Moines, IA
- $58,900 to $84,000 USD / year
…financial transactions are handled timely and accurately. You will support the department and internal business partners by answering questions regarding custom investments as well as…
Added 1 min ago
O
Federal Project Manager II - General Readiness
Oracle
Des Moines, IA
- $28.41 to $56.83 USD / hour
…plan management; completing deliverable status reports to the client and internal teams; coordinating activities and ownership with client counterparts; executing Transition Readiness…
Added 1 min ago
Senior Product Manager
Acxiom
Des Moines, IA
Define operational tools and controls needed by delivery, implementation, support, and client-facing teams.
Added 1 min ago
A
Google Data Specialist
Accenture
Des Moines, IA
- $70,350 to $196,000 USD / year
…expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced Data & AI patterns, and support delivery teams in designing and implementing modern data…
Added 1 min ago
A
Google Senior Data Engineer
Accenture
Des Moines, IA
- $94,400 to $266,300 USD / year
…expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced Data & AI patterns, and support delivery teams in designing and implementing modern data…
Added 1 min ago
O
VP, Technical Programs and Business Operations
Oracle
Des Moines, IA
- $169,800 to $355,400 USD / year
…clarify responsibilities and build the capabilities needed to support a growing technical…
Added 1 min ago
C
Senior .NET Full Stack Developer – C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 1 min ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 1 min ago
Sys & Development Analyst 1/2/3
Berkshire Hathaway Energy
Des Moines, IA
Provides technical support; problem determination and investigation; implementation of software patches and upgrades for commercial (vendor) applications.
Added 1 min ago
Control M Engineer 1/2
Berkshire Hathaway Energy
Des Moines, IA
The Control M Engineer I provides foundational support for enterprise workload automation by assisting Corporate IT application teams with day to day Control M operations. This role focuses…
Added 1 min ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 1 min ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
Provide technical direction for application architecture, REST APIs, service integrations, and event-driven solutions, including messaging with RabbitMQ.
Added 1 min ago
Sales Origination Sr. Manager/Associate Director - High Tech
Accenture LLP Company
Remote, United States
…in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people…
Added 2 mins ago
GE
T700 Depot Military Field Service Representative – Tolemaida, Colombia
General Electric Company
Remote, United States
- $100,000 to $133,000 USD / year
…activities for T700 turboshaft engines. The FSR will coordinate technical support, drive issue resolution, and enable customer success while meeting contractual, safety, and quality…
Added 3 mins ago
Territory Account Manager
EquipmentShare
Madison, WI
…contractors and communities through innovative technology, real-time support, and a team that truly…

NTT DATA Services

Field Tech Supervisor

Chicago, IL, United States

The starting pay range for this role is $79,200-$118,800.

Apply About employer

Applications open in a new tab.

Job details

Pay: The starting pay range for this role is $79,200-$118,800.
Experience: 4+ years experience of combination of deskside support and lead experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Req ID: 379460

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Supervisor to join our team in Chicago, Illinois (US-IL), United States (US).

This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support of Client end user devices, and perform detailed Root Cause Analysis on CSAT & DSAT results.

Key Responsibilities:

Responsible for onsite quality assurance, technical field training, and SME support
Coordinates with Client Engineering Team on all technical / environmental updates
Performs complex field jobs
Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
Provides daily direction to Regional Field Service Team
Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
Conducts Training Sessions to maintain technical staff capabilities
Utilizes ITIL standards for Incident, request, configuration, change and problem management
Works with the service management and delivery manger team for continuous improvement
Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
Participates in IT class when necessary for troubleshooting technical issues that NTTD supports
Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians
Analyzes moderately complex to complex problems and takes corrective action
Participate in all compatibility testing prior to rollout of any new image
Provide cross training and knowledge transfer amongst team members
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Accessible 24/7 for support services for other NTTD team members and/or customer in the event of a high severity ticket

Basic Qualifications

4+ years experience of combination of deskside support and lead experience
4+ years desktop support including both PC and Apple hardware, Apple and MS Windows operating systems

Highly Preferred Skills and Experience:

Leadership experience - Must be able to mentor and lead a team of 10 to 14 technicians
Performance management ( individual and team based metrics)
Operation management
Effective Team Training
Prefer someone with ITIL certification or previous ITIL training
Hands on Desktop / Technical support background
Basic network troubleshooting skills and understanding of TCP/IP
Network printer configuration and troubleshooting skills
Familiarity with Active Directory services
Experience with remote access and client workstation support
Experience with IT Field Services tools
Knowledgeable and the ability to support MS Windows 7 and 8 operating systems
Knowledgeable in supporting MS Office Suite and Outlook
Strong customer service, written and verbal communication, documentation, and telephone skills
Must be able to communicate ideas and potential solutions to the team
Ability to communicate complex issues or strategic information in a customer friendly manner

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $79,200-$118,800. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply About employer

More about this job

Skills

Leadership
Technical support
Root cause analysis
Quality assurance
IT service management
ITIL
Process improvement
Microsoft Windows
Microsoft Office
Troubleshooting
Coaching
Lead a team
Performance management
ITIL certification
Microsoft Active Directory
Microsoft Outlook
Customer service
Communication skills
Documentation

Report this job